ICT project manager will be involved in all ICT projects from the planning stages through to the implementation of a solution. The manager will assign tasks, develop a timeline, and set the budget for the project. Other responsibilities involve coordinating meetings between team members and monitoring their ongoing progress. They must ensure the team has resources available to complete tasks – which may include materials, outside services, or additional workers.

Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within the scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs
• Measure project performance using appropriate systems, tools, and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Create and maintain comprehensive project documentation
• Work with the Head of ICT in ensuring timely closure on all IT related projects.
• Development of criteria or measurable data to determine the success of a project
• Analyse the results against a defined set of criteria
• Manage and control interdependencies across other programmes and projects.
• Produce a communications plan with service areas involvement.
• Produce a communications plan with service areas involvement.
• Assist in the production of business cases and requirements gathering for any new initiatives
• Define a comprehensive programme for delivery of all ICT related projects
• Production of robust user acceptance testing plans for in scope projects.
• Ensure the delivery of appropriate ICT Policy and systems documentation for projects.
• Prepare Weekly reports to the HOD, ICT on projects status.

Qualifications

• Educational background, in the field of Computer Science (University degree and/or post-graduate in Computer Science, Software Engineering or relevant disciplines)
• Proven working experience as a project administrator in the ICT Sector
• Solid technical background, with understanding or hands-on experience in ICT Projects (Software and Integrations)
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organisational skills including attention to detail and multi-tasking skills
• Excellent command of the English language (written & oral)
• PMP / PRINCE2 certification is a plus

Desired Competencies

• Customer Focus
• Continuous Improvement
• Adaptability/Flexibility
• Accountability
• Building Relationships
• Teamwork
• Communication

To support Credit department to plan, coordinate and control all lending activities to minimize credit risks

Responsibilities

• Meet personal banking sales targets both in number of accounts, Deposits and Personal Loans through recruiting new customers and cross selling to existing customers.
• Generate target audience lists and sales call plans; implement and make call reports as well as customer visits
• Identify business opportunities around salary processing schemes, signing MOUs for personal loans & High net worth individuals.
• Relationship management of existing personal banking customers.
• Grow Personal Accounts, personal loan book and income
• Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty
• Ensures that all new businesses are in line with AML/ KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures, and central bank requirements.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Under Asset products, will be responsible for growing and managing Check off loans, Salary Loan, Salary Advance and Digital Products & Services, as well as retaining customer base on Salary Accounts, Savings Accounts and Junior Accounts.

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• 4-5 years banking experience 3 of which should be in credit Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply financial knowledge and skills to achieve business goals
• Able to identify and minimize potential and inherent risks in banking
• Communicates effectively and can explain complex Business issues
• Track record of motivating, managing, and developing individuals and teams to achieve results

To support Credit department to plan, coordinate and control all lending activities to minimize credit risks

Responsibilities

• Analyze credit propositions and recommend for approval
• Reviewing the files for compliance of the approval conditions
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures
• Assess temporary credit requests and recommend for approval
• Develops and implements procedures for analyzing the creditworthiness of prospective and current customers
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
• Recommend changes to lending policies in line with business dynamics
• Evaluating clients’ credit data and financial statements in order to determine the degree of risk involved in lending money to them
• Analyzing client records and using the data to recommend payment plans
• Filling out loan applications and including the credit analysis and loan request summaries, then submitting these loan applications for their approval
• Conferring with clients to verify their financial/credit transactions and to resolve their complaints

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Have a minimum of 3 year working in the Banking Industry with exposure in Micro and SME businesses
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply financial knowledge and skills to achieve business goals
• Able to identify and minimize potential and inherent risks in banking
• Communicates effectively and can explain complex Business issues
• Track record of motivating, managing, and developing individuals and teams to achieve results

Ensuring all disbursed Retail check-off loans within assigned employers are booked on the respective employer payrolls within the agreed timelines.

Responsibilities

• Aiming at having the accounts at paying status by timely submission of deduction data to assigned employers within agreed cut off dates for effecting
• Maintaining the quality of the assigned portfolio within the agreed threshold by collecting amounts due efficiently and effectively
• Managing the arrears position of his/her assigned portfolio to acceptable levels by ensuring the Roll rate is within the agreed threshold for each bucket of arrears & maintain an excellent Bank/Scheme relationship.
• Presenting deduction data to assigned check-off employers within the agreed cut-off dates and ensuring the same is effected.

• Follow up of all loans not deducted, underpayments and loans dropped from payroll and document recovery effort.
• Ensure timely receipts of loan deduction schedules/by products and check-off payments for all assigned schemes
• Follow-up of all payments due for all assigned schemes
• Offering support to the branches to deliver respective data to the employers on need basis
• Direct manual recoveries from transactional accounts for customers to optimize collection results both at pre-delinquency and delinquency stages of loans under one’s management.
• Consistent and close monitoring of the Retail pre-delinquency book in liaison with Business Units so as to reduce the PAR to acceptable levels.
• Handling all queries within assigned portfolio relating to loan stoppages, clearances and issues relating to check-off deductions. Timely forwarding to respective assigned employers’ payroll stoppage instructions and deduction data amendments.
• Timely/ Promptly Communicating to business unit and the reasons for dropped cases given by employers e.g. dismissals, deaths, resignations & ensure monthly updates to the branches and the Head office business units.
• Providing timely feedback to management on collections challenges within assigned portfolio and possible solutions and recommendations for quality improvement.
• Consistently engaging employers who are in arrears to make good the payment through calls and employer visits.
• Escalating any suspicious activities/accounts noted during the collection process

Qualifications

• A degree in business-related field or diploma in Banking
• A good knowledge of collections in the banking sector trends and practices
• A detailed knowledge of specific Bank products such as Personal unsecured loans
• A good awareness of the Bank’s Credit policy
• A good awareness of the Bank’s vision and focus especially in relation to Collections
• Good negotiation skills

Desired Competencies

Essential Knowledge/Skills and Experience Required:

• Planning & organizational skills
• Numerical & analytical skills
• Interpersonal skills
• Communication skills
• Negotiation and influencing skills
• Debt recovery techniques
• Technical credit risk assessment skills

Desirable knowledge/skills and Experience Required:

• A thorough knowledge of the Bank’s operating procedures
• A good knowledge of the Banking Act
• A good knowledge of the Bank’s credit policy and lending guidelines
• High degree of interpersonal skills when dealing with a range of people and situations