Team Leader (Security Services) job at Swissport
JOB DETAILS:
Key Duties and Responsibilities
• Coaching and coordinating the team assigned to the task
• Reporting critical issues while performing the assigned task to the SDL on duty
• Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Leading the team to ensure we deliver consistently great customer experiences at every touchpoint
• Resolving service challenges in a timely manner
• Maintaining discipline and ensure that staff observe safe working practices as per company policies
• Completing flight/task reports as per company procedure
• Maintaining positive customer relationship during the assigned task
• Actively participating in customer briefings and ensuring that the customer expectations are met
Qualifications
• Diploma or Higher
• Computer Literacy
• 2 years’ relevant working experience in aviation
• Customer Oriented
• Effective interpersonal skills
• Problem solving and decision making
• Planning and organizing skills
• Ability to work under pressure
• Good communication skills (written and verbal)
• Attention to detail
As a Security Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Key Responsibilities of the Security Supervisor:
• Supports the smooth running of the safety & security department, where all areas are maintained to the highest levels
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Security Supervisor:
• Experience in safety & security beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills
KEY TASKS
Describe the main activities undertaken by the job holder. The list need not be exhaustive but should reflect the most important features of the job.
1. Act as a key source of support, guidance and expertise on safeguarding in their regions.
2. Support the continued development and implementation of the IPPF safeguarding framework and its review process within their region.
3. Support and embed a culture of shared responsibility towards safeguarding IPPF beneficiaries, volunteers, trustees and staff from abuse, exploitation and harassment across their regions.
4. Develop and lead on the delivery of their regions’ annual safeguarding work plan.
5. Co-manage their Regional Incident Reporting Unit with the relevant HR staff member and maintain oversight and scrutiny of the safeguarding and incident logs in their regions to ensure safeguarding and related risks are assessed, monitored and promptly reported and escalated in accordance with our policies and processes.
6. Support where required the development of investigation Terms of Reference, giving special consideration to risk management and overcoming barriers to disclosure.
7. Where required lead or coordinate safeguarding investigations, instructing internal or external investigators.
8. Support learning review of IPPF Safe Report, IPPF’s external incident reporting service, in their region and gain feedback from Member Associations.
9. Develop and maintain effective communication and working relationships with the Member Associations and partners in their regions to ensure safeguarding processes are being embedded effectively and that safeguarding is considered in context of overall approach to risk management and mitigation.
10. Advise on and support the development and rollout of safeguarding training materials adapted for Member Associations. Where requested and resources are available, support the training roll out within Member Associations.
11. Work together with the global IPPF safeguarding team to share learning and develop a consistent approach to safeguarding across the Federation.
12. Support Member Associations in the implementation of their policies and procedures, and meeting IPPF safeguarding standards
13. Ensure their region is kept informed of any changes to legislation or guidance through keeping an up-to-date understanding of current agendas, priorities and policies.
14. To ensure gender is effectively mainstreamed within the remit of the post and in line with IPPF’s Gender Equality Policy.
15. To build and maintain positive relationships with all members of staff, and contacts within and outside the Federation.
16. To become familiar with the Federation’s Health and Safety Programme and Guidelines for using Visual Display Units. To do everything possible to ensure a healthy and safe working environment, including following instructions and guidance.
17. To undertake such other reasonable duties as may be requested from time to time.
18. The candidate must demonstrate an understanding of and commitment to safeguarding in local and international context and demonstrate a willingness to sign and adhere to IPPF’s Code of Conduct and Safeguarding Policies
Other Job Vacancies
Deadline of this Job: 22 July 2022
JOB DETAILS:
Key Duties and Responsibilities
• Coaching and coordinating the team assigned to the task
• Reporting critical issues while performing the assigned task to the SDL on duty
• Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Leading the team to ensure we deliver consistently great customer experiences at every touchpoint
• Resolving service challenges in a timely manner
• Maintaining discipline and ensure that staff observe safe working practices as per company policies
• Completing flight/task reports as per company procedure
• Maintaining positive customer relationship during the assigned task
• Actively participating in customer briefings and ensuring that the customer expectations are met
Qualifications
• Diploma or Higher
• Computer Literacy
• 2 years’ relevant working experience in aviation
• Customer Oriented
• Effective interpersonal skills
• Problem solving and decision making
• Planning and organizing skills
• Ability to work under pressure
• Good communication skills (written and verbal)
• Attention to detail
Deadline of this Job: 26 July 2022
Job descriptionAs a Security Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Key Responsibilities of the Security Supervisor:
• Supports the smooth running of the safety & security department, where all areas are maintained to the highest levels
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Security Supervisor:
• Experience in safety & security beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills
Deadline of this Job: 21 July 2022
JOB DETAILS: KEY TASKS
Describe the main activities undertaken by the job holder. The list need not be exhaustive but should reflect the most important features of the job.
1. Act as a key source of support, guidance and expertise on safeguarding in their regions.
2. Support the continued development and implementation of the IPPF safeguarding framework and its review process within their region.
3. Support and embed a culture of shared responsibility towards safeguarding IPPF beneficiaries, volunteers, trustees and staff from abuse, exploitation and harassment across their regions.
4. Develop and lead on the delivery of their regions’ annual safeguarding work plan.
5. Co-manage their Regional Incident Reporting Unit with the relevant HR staff member and maintain oversight and scrutiny of the safeguarding and incident logs in their regions to ensure safeguarding and related risks are assessed, monitored and promptly reported and escalated in accordance with our policies and processes.
6. Support where required the development of investigation Terms of Reference, giving special consideration to risk management and overcoming barriers to disclosure.
7. Where required lead or coordinate safeguarding investigations, instructing internal or external investigators.
8. Support learning review of IPPF Safe Report, IPPF’s external incident reporting service, in their region and gain feedback from Member Associations.
9. Develop and maintain effective communication and working relationships with the Member Associations and partners in their regions to ensure safeguarding processes are being embedded effectively and that safeguarding is considered in context of overall approach to risk management and mitigation.
10. Advise on and support the development and rollout of safeguarding training materials adapted for Member Associations. Where requested and resources are available, support the training roll out within Member Associations.
11. Work together with the global IPPF safeguarding team to share learning and develop a consistent approach to safeguarding across the Federation.
12. Support Member Associations in the implementation of their policies and procedures, and meeting IPPF safeguarding standards
13. Ensure their region is kept informed of any changes to legislation or guidance through keeping an up-to-date understanding of current agendas, priorities and policies.
14. To ensure gender is effectively mainstreamed within the remit of the post and in line with IPPF’s Gender Equality Policy.
15. To build and maintain positive relationships with all members of staff, and contacts within and outside the Federation.
16. To become familiar with the Federation’s Health and Safety Programme and Guidelines for using Visual Display Units. To do everything possible to ensure a healthy and safe working environment, including following instructions and guidance.
17. To undertake such other reasonable duties as may be requested from time to time.
18. The candidate must demonstrate an understanding of and commitment to safeguarding in local and international context and demonstrate a willingness to sign and adhere to IPPF’s Code of Conduct and Safeguarding Policies
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