Summary
Date Posted: Monday, July 18, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Key Duties and Responsibilities
• Coaching and coordinating the team assigned to the task
• Reporting critical issues while performing the assigned task to the SDL on duty
• Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Leading the team to ensure we deliver consistently great customer experiences at every touchpoint
• Resolving service challenges in a timely manner
• Maintaining discipline and ensure that staff observe safe working practices as per company policies
• Completing flight/task reports as per company procedure
• Maintaining positive customer relationship during the assigned task
• Actively participating in customer briefings and ensuring that the customer expectations are met

Qualifications
• Diploma or Higher
• Computer Literacy
• 2 years’ relevant working experience in aviation
• Customer Oriented
• Effective interpersonal skills
• Problem solving and decision making
• Planning and organizing skills
• Ability to work under pressure
• Good communication skills (written and verbal)
• Attention to detail

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
Method of Application
• Application letter and CV ONLY clearly indicating position applied for should be forwarded via email:
• NBO.Recruitment@swissport.com 
• to:
• The Human Resource Manager
• Swissport Kenya Limited
• P.O. Box 19177, 00501 NAIROBI.
• Swissport Kenya Limited does not use agents or require any form of payment in the recruitment process.
• Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. If you do not hear from us, please consider your application unsuccessful.
• Be part of the team that brings Swiss time to African soil!
• Closing Date: July 22, 2022

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