Deadline of this Job: 30 December 2022
Job Purpose
To ensure the delivery of an express (virtual) sales and service function for Prestige/Executive, Private Clients in line with the overall Affluent and HNW Clients value proposition and objectives.
Responsibilities
Client
• Leads the implementation of the Affluent Express capability, related toolbox(es) and life journeys in country and customizes accordingly.
• Creates the operational environment in which Affluent Express will function including systems, processes, learning and development and people management.
• Retains a key focus on client relationships, client experience and operational efficiency.
• Implements and drives the agreed client value metrics in alignment with Affluent and HNW Clients segment requirements.
• Contributes to all segment migration review processes as required.
• Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities (including at client level).
• Provides subject matter expertise on all Affluent Express matters.
• Defines the iterative tactics required to improve onboarding and entrenchment.
• Measures and tracks the success of the tactics executed upon and understands what works and what does not.
• Leverages key partnerships to help drive Onboarding and Entrenchment capabilities.
• Provides input into marketing strategies and initiatives.
• Identifies client trends through internal and external insights, informs strategic choices and priorities by engaging with clients and leveraging client analytics.
• Stays abreast of market and competitive developments in order to provide innovative and value-added services to clients who are served by many renowned organisations.
• Applies mandates for concessionary pricing in order to retain relationship where the return is substantiated.
• Facilitates the flow of accurate insights and management information to give the business insight into customer profitability, segment performance and any other appropriate key business drivers.
• Provides input to Client Solutions teams in the development of new products and improvements to solve for the client need.
• Applies appropriate tools and methods that enable the front line to deliver on customer demand, taking into account a holistic view of a customer’s interaction with the bank (e.g., SalesForce).
• Collaborates with Marketing to design appropriate material for both internal and external distribution, ensuring messaging is consistent, clear and conforms to the brand envisioned.
Deadline of this Job: 19 December 2022Job Purpose
To ensure the delivery of an express (virtual) sales and service function for Prestige/Executive, Private Clients in line with the overall Affluent and HNW Clients value proposition and objectives.
Responsibilities
Client
• Leads the implementation of the Affluent Express capability, related toolbox(es) and life journeys in country and customizes accordingly.
• Creates the operational environment in which Affluent Express will function including systems, processes, learning and development and people management.
• Retains a key focus on client relationships, client experience and operational efficiency.
• Implements and drives the agreed client value metrics in alignment with Affluent and HNW Clients segment requirements.
• Contributes to all segment migration review processes as required.
• Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities (including at client level).
• Provides subject matter expertise on all Affluent Express matters.
• Defines the iterative tactics required to improve onboarding and entrenchment.
• Measures and tracks the success of the tactics executed upon and understands what works and what does not.
• Leverages key partnerships to help drive Onboarding and Entrenchment capabilities.
• Provides input into marketing strategies and initiatives.
• Identifies client trends through internal and external insights, informs strategic choices and priorities by engaging with clients and leveraging client analytics.
• Stays abreast of market and competitive developments in order to provide innovative and value-added services to clients who are served by many renowned organisations.
• Applies mandates for concessionary pricing in order to retain relationship where the return is substantiated.
• Facilitates the flow of accurate insights and management information to give the business insight into customer profitability, segment performance and any other appropriate key business drivers.
• Provides input to Client Solutions teams in the development of new products and improvements to solve for the client need.
• Applies appropriate tools and methods that enable the front line to deliver on customer demand, taking into account a holistic view of a customer’s interaction with the bank (e.g., SalesForce).
• Collaborates with Marketing to design appropriate material for both internal and external distribution, ensuring messaging is consistent, clear and conforms to the brand envisioned.
Duties & Responsibilities
• Implementing the Bank’s deposit mobilization strategy at branch level including growth in customer base and in assets.
• Formulating and implementing liabilities plans, forecasts and budgets and ensuring controls and periodic reviews.
• Supporting marketing initiatives at the branch level, monitoring and providing regular feedback on products performance.
• Grow and manage overall bank corporate and institution banking customer portfolio to maximize business
• Continually recommend improvements and adaptations to existing systems, processes, and structures in order to ensure current and future viability of the relationships.
• Pro-actively managing and developing effective client relationships while identifying and providing solutions to meet clients’ needs.
• Grow Rafiki bank wholesale/HNI portfolio profitability through utilization of available multichannel delivery strategies e.g. technology banking and agency banking.
• Prospect for new to HNI clients in conjunction and offer innovative and customized banking solutions.
• Maintenance of a healthy business environment by ensuring compliance with both internal and external regulatory requirements.
Key Performance measures
• Deposits growth
• Products update
• Customer satisfaction index
• Institutions/HNI customer’s on boarded.
• Number of MOU’s/partnerships closed
• No of accounts opened
Deadline of this Job: 21 December 2022
Job Summary
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.
To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.
Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines
Job Description
Main accountabilities and approximate time split
Driving Business Performance: Time split 40%
• Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
• Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:
• balance sheet growth,
• sales growth and income contribution,
• cost performance,
• credit management,
• employee satisfaction,
• customer experience,
• operational risk and control rigor management
• Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at the branch level.
• Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
Other Vacancies
Job Summary
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.
To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.
Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines
Job Description
Main accountabilities and approximate time split
Driving Business Performance: Time split 40%
• Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
• Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:
• balance sheet growth,
• sales growth and income contribution,
• cost performance,
• credit management,
• employee satisfaction,
• customer experience,
• operational risk and control rigor management
• Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at the branch level.
• Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
Other Vacancies
Deadline of this Job: 10 January 2023
Deadline of this Job: 21 December 2022