Deadline of this Job: 27 December 2022
Main duties and responsibilities
• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/ outages to IT End User Services Manager.
• Prioritising and allocating all within IT Support teams all requests.
• Working every other week on Saturday from 8 AM until 1 PM (from home).
Required Skills
• Two years of experience within an IT support team
• Incident management skills
• Experience with a call management system
• Experience with Microsoft Office
• Windows 10 support and build experience. ( both OS and pc hardware)
• Active Directory
• Citrix Support
• SCCM
• Exchange account maintenance
• Networking & patching
Main duties and responsibilities
• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/ outages to IT End User Services Manager.
• Prioritising and allocating all within IT Support teams all requests.
• Working every other week on Saturday from 8 AM until 1 PM (from home).
Required Skills
• Two years of experience within an IT support team
• Incident management skills
• Experience with a call management system
• Experience with Microsoft Office
• Windows 10 support and build experience. ( both OS and pc hardware)
• Active Directory
• Citrix Support
• SCCM
• Exchange account maintenance
• Networking & patching
Deadline of this Job: 20 December 2022
Description
Roles and Responsibilities
• Analyse new and existing (under review) processes for risk management purposes.
• Take part in business process improvement initiatives.
• Review policies and procedures drafted by business and process owners.
• Manage the policies and procedures library.
• Contribute to the wider organization policy, tools and systems development and implementation.
Qualifications
Minimum of a University Degree/Diploma relevant to financial services, ICT environment or any other related field.
• At least 3 years banking experience, 2 of which should have been in a customer contact role.
• Effective application of industry guidelines, bank policies and relevant legal regulations to successfully meet the desired compliance standards.
• Ability to develop and foster relationships within and outside the organisation that advocate for positive change and continuous improvement within the bank’s processes.
Deadline of this Job: 20 December 2022Description
Roles and Responsibilities
• Analyse new and existing (under review) processes for risk management purposes.
• Take part in business process improvement initiatives.
• Review policies and procedures drafted by business and process owners.
• Manage the policies and procedures library.
• Contribute to the wider organization policy, tools and systems development and implementation.
Qualifications
Minimum of a University Degree/Diploma relevant to financial services, ICT environment or any other related field.
• At least 3 years banking experience, 2 of which should have been in a customer contact role.
• Effective application of industry guidelines, bank policies and relevant legal regulations to successfully meet the desired compliance standards.
• Ability to develop and foster relationships within and outside the organisation that advocate for positive change and continuous improvement within the bank’s processes.
Roles and Responsibilities
• Analyse new and existing (under review) processes for risk management purposes.
• Schedule, co-ordinate and guide business process improvement initiatives.
• Ensure policies and procedures are reviewed on time and in accordance with the Group policy for the management of policies and procedures.
• Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent. Ensure succession plans are in place for key positions within assigned units by ensuring appropriate training and development programs are implemented with a view to capacity building.
• Ensure effective implementation of the Bank’s Business Process Management System.
• Stay up to date with the latest business practices and technologies § Continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service. § Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
• Support teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes.
• Oversight management of Process mapping, review and documentation
• Ensure Satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.
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