Summary
Date Posted: Tuesday, December 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Main duties and responsibilities
• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/ outages to IT End User Services Manager.
• Prioritising and allocating all within IT Support teams all requests.
• Working every other week on Saturday from 8 AM until 1 PM (from home).

Required Skills
• Two years of experience within an IT support team
• Incident management skills
• Experience with a call management system
• Experience with Microsoft Office
• Windows 10 support and build experience. ( both OS and pc hardware)
• Active Directory
• Citrix Support
• SCCM
• Exchange account maintenance
• Networking & patching

Desirable Skills
• ITIL foundation certified.
• Microsoft certification.
• Experience with Service Now.
• Avaya Telephony

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
• Interested and qualified? Click here to apply

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