Deadline of this Job: 15 December 2022
JOB DETAILS:Basic job summary:
To provide FAO systems and databases administration, coordinate administrative scholarship services for FAO and to coordinate liaison support for International Scholars, especially those from Francophone Regions.
Duties & Responsibilities:
• Scholars Support: Assist the Program manager to coordinate scholar support services including psychosocial counselling, scholar feedback forums, financial aid communication dissemination, home visits for monitoring and evaluation of financial aid beneficiaries and providing additional bursaries to distressed continuing scholars;
• International Scholars Support: Coordinate scholar selection planning activities for Francophone Regions and provide support in settling international scholars in liaison with FAO’s leadership, Admissions, Dean of Students and Faculties, especially those from Francophone regions;
• FAO Systems & Database: Provide FAO systems and databases administration in consultation with the ICT department to ensure accurate, organized, safe and retrievable FAO data for reporting, including loan agreements, scholarship offer letters, work-study contracts and regular FAO reports;
• FAO Webpage Management: Regularly update the FAO webpage with scholarship adverts, news, information and infographics in coordination with SU Communications Department;
• Advisory, Counsel & Enquiries Management: Provide advice to FAO stakeholders on FAO and SU related concerns and enquiries especially to Francophone scholars, parents and school heads as well as other local and international FAO customers e.g. departmental customers (Schools, Faculties and HoDs; Coordinate responses to enquiries made to financialaid@strathmore.edu and applications made on the SU FAO application portal;
• Minutes & Meetings: Assist the Program Manager in planning for and taking minutes of the department including forums and engagements with FAO scholars, internal and external partners;
• FAO Events & Activities: Assist the Program Manager Scholarship Services to organize various FAO events and activities including: interviews, forums, home visits, and meetings to ensure that the unit achieves the overall goals;
• Reporting: Assist Program Manager in preparing draft reports and infographics for quarterly reporting purposes to FAO stakeholder i.e. donors, DVC-ASA and Scholarships Advisory Board;
• Any other duties as may be assigned from time to time by the Program Manager Scholarship Services and/or the Head of FAO;
Minimum Academic Qualifications:
• Bachelor’s Degree in ICT, Communication, Business, or any related field from a recognized institution.
• Proficiency in the French Language and Experience with Francophone Culture
• Professional qualification in Customer Care, Marketing, HR or Counselling
Experience:
• 1-2 years’ relevant administrative experience
Competencies and Attributes:
• Unquestionable integrity and good work ethic
• Excellent negotiating skills and influencing capabilities
• Excellent Analytical Skills
• Attention to detail
• Excellent Communication and Interpersonal Skills
• Ability to withstand stressful situations
• Results driven and a Team Player
• Flexible and Pro-active
• Able to work with minimum supervision
Deadline of this Job: 15 December 2022
JOB DETAILS:Onboarding & Governance( Payments allocation & Customer Billing)
Detailed Description
• Daily management of Payments allocations to ensure Accuracy and completeness on allocations of the VIP ledger.
• Timely monitoring of accounts in collections in ensuring that they are reconnected once the payment is allocated.
• Weekly reviews with the debt management team in ensuring all corporate payments remittances are provided.
• Monthly Review of the payment allocation process and plan out efficient way for the next month.
• Timely query resolutions for CnC email folders and Ebill folder through bill dispatch feedback to ensure closure and reduction of debt.
• To champion the exercise of email sourcing through interactions & customer engagement in order to improve the e-bill solution uptake for EBU & CBU post pay customers.
• Coordination of departmental milestones executions hand in hand with all the account managers to enhance collections consistency
• Co-ordination and communication & administration of Letters received to the Department.
• Coordination of the post pay terminations/ retention and churn.
• Enhance the billing and bill dispatch process end to end to timely delivery of bills to customers
• Enhance continuous sourcing and update of emails from customers to ensure consistent accuracy on bills dispatched
• Analyze the churn reports trend analysis for effective decision making within the business
• Ensure all credit notes raised to the assigned LOBs have been fully signed and posted and allocated by receipting team.
• Partnership with enterprise and consumer business units for effective preparedness in resolution of all issues within 4 hours SLA and feedback to customers to ensure that every experience with us is memorable
• To continually participate on Post pay stakeholders trainings and process reviews.
• Preparations of sectional reports and audit Schedules.
• Ensure completion of reports within the set timelines portfolio management.
• Daily handling Customers queries through Letters, Emails to credit, telephone calls, walk in customers, Siebel Activities and Service requests (SRs)
• To ensure expedient management of customer queries on Ebill folder feedback in 4hrs turnaround time.
• Preparation of weekly/Monthly reports and schedules.
• Trend analysis reporting on the ebill folder.
• Coordination of Bill printing and dispatch by the Outsourced agent to ensure the set SLA and quality checks are continuously identified and reviewed the Safaricom Way.
QUALIFICATIONS
• First Degree in a business discipline or social sciences
• Diploma in Credit Management
• Five years hands on experience in credit management
• High Resilience and have impeccable character
Deadline of this Job: 22 December 2022
JOB DETAILS:Responsibilities
• Documenting the accounting process to capture the SPVs business model
• Reconcile the intercompany balances between the entities in the company
• Ensure subsidiary books are reconciled at all times (trade receivables, trade payables and inventory)
• Prepare daily, weekly, monthly and ad hoc reports to support business decision making
• Manage the accounting function of all the entities
• Prepare schedules for all accounts in the general ledger for entities under management
• Ensure postings are done in the system based on approved source documents
• Ensure the entities under management are compliant with all taxation and other regulatory requirements. These includes PAYE, NSSF, NHIF, NITA, VAT and WHT.
• Continuously identify areas of policy and operational improvement in area of operation
• Train and assist others within a team environment.
• Prepare cash flow projections for all entities in order to optimally manage cash flows while meeting obligations for our stakeholders
• Coordinate the internal and external audit of the accounting records and financial statements and implementing all recommendations on timely basis
• Assist with Corporate wide accounting
• Oversight of the Corporate accounting and Management accounting process to/for the Real Estate
• Represent the Company and Real Estate vehicles in legal matters while working with the Legal Department
• Any other duties as may be assigned from time to time
Requirements
• CPA (K) and/or ACCA and Bachelor’s Degree in accounting, finance or related degree
• KCSE B+ and above
• Three (3) years working experience in a Finance environment
• Strong verbal and written communication skills.
• Strict deadlines conscious with minimum supervision
• Ability to easily adapt to dynamic, complex and rapidly changing finance environment.
• Ability to learn and to train team members
• Covid-19 vaccination certificate
Deadline of this Job: 20 December 2022
Deadline of this Job: 20 December 2022
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