Summary
Date Posted: Thursday, December 08, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Onboarding & Governance( Payments allocation & Customer Billing)

Detailed Description
• Daily management of Payments allocations to ensure Accuracy and completeness on allocations of the VIP ledger.
• Timely monitoring of accounts in collections in ensuring that they are reconnected once the payment is allocated.
• Weekly reviews with the debt management team in ensuring all corporate payments remittances are provided.
• Monthly Review of the payment allocation process and plan out efficient way for the next month.
• Timely query resolutions for CnC email folders and Ebill folder through bill dispatch feedback to ensure closure and reduction of debt.
• To champion the exercise of email sourcing through interactions & customer engagement in order to improve the e-bill solution uptake for EBU & CBU post pay customers.
• Coordination of departmental milestones executions hand in hand with all the account managers to enhance collections consistency
• Co-ordination and communication & administration of Letters received to the Department.
• Coordination of the post pay terminations/ retention and churn.
• Enhance the billing and bill dispatch process end to end to timely delivery of bills to customers
• Enhance continuous sourcing and update of emails from customers to ensure consistent accuracy on bills dispatched
• Analyze the churn reports trend analysis for effective decision making within the business
• Ensure all credit notes raised to the assigned LOBs have been fully signed and posted and allocated by receipting team.
• Partnership with enterprise and consumer business units for effective preparedness in resolution of all issues within 4 hours SLA and feedback to customers to ensure that every experience with us is memorable
• To continually participate on Post pay stakeholders trainings and process reviews.
• Preparations of sectional reports and audit Schedules.
• Ensure completion of reports within the set timelines portfolio management.
• Daily handling Customers queries through Letters, Emails to credit, telephone calls, walk in customers, Siebel Activities and Service requests (SRs)
• To ensure expedient management of customer queries on Ebill folder feedback in 4hrs turnaround time.
• Preparation of weekly/Monthly reports and schedules.
• Trend analysis reporting on the ebill folder.
• Coordination of Bill printing and dispatch by the Outsourced agent to ensure the set SLA and quality checks are continuously identified and reviewed the Safaricom Way.

QUALIFICATIONS
• First Degree in a business discipline or social sciences
• Diploma in Credit Management
• Five years hands on experience in credit management
• High Resilience and have impeccable character

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

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