Deadline of this Job: 09 November 2022
Job Summary
To provide support procedures to advise on, coordinate, and settle routine claims and is accountable for the finalisation of the claim end-to-end.
Job Description
• Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
• Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
• Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
• Liaise and visit brokers, banks, Agents, and Direct clients to build relationships
• Assist in the salvage’s disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management
Deadline of this Job: 10 November 2022Job Summary
To provide support procedures to advise on, coordinate, and settle routine claims and is accountable for the finalisation of the claim end-to-end.
Job Description
• Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
• Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
• Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
• Liaise and visit brokers, banks, Agents, and Direct clients to build relationships
• Assist in the salvage’s disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management
Reporting to the Senior Credit Analyst, the Incumbent will work as part of Credit Analysts Team to provide operational support on credit issues to the clients, assume accountability for all aspects of credit needs in Retail & SME Banking in order to deliver acceptable levels of quality of loans and advances and provide high quality services within the agreed service levels.
The incumbent will perform the amongst others the below responsibilities;
• Performing a liaison role between the customer, and all other internal support division of the Bank.
• Educating clients regarding the parameter and routine procedures governing complex but standard commercial product.
• Interpreting the business and financial information e.g. balance Sheet, profit and loss projections and Cash flow projections.
• Filling the annual Credit review for the SME/ Retail Clients portfolio.
• Filling all requests for Credit or Collateral nature on behalf of the client in consultation with the Customer Relationship Managers.
• Maintaining relationships with clients to obtain and analyse financial materials i.e. Debtors List, management of accounts and cash flow budgets in terms of agreed covenants.
• Monitoring daily excesses, calling and seeking customer authority to regularize and ensure that clients facilities are managed within the parameters approved.
• Management of limits by ensuring that limits are timely renewed (Portfolio management).
• Accurately and efficiently collating and checking securities documentation and mandates for banking facilities.
• Following disbursement with the Credit and control of facility letters.
• Investigation and understanding Customer portfolio data to identify opportunities for additional facilities.
• Explaining, promoting and cross selling of additional value to existing and new clients.
Deadline of this Job: 14 November 2022
Deadline of this Job: 11 November 2022
Deadline of this Job: 04 November 2022