Deadline of this Job: 30 September 2022
The name HCS Africa is derived from carefully selected words: 'Human’, referring to our people-oriented approach, 'Capital’, referring to our commitment of increase in profit, and 'Synergies’, referring to the collaborative nature of our organization.
The name HCS Africa is derived from carefully selected words: 'Human’, referring to our people-oriented approach, 'Capital’, referring to our commitment of increase in profit, and 'Synergies’, referring to the collaborative nature of our organization.
Call Centre Agents
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.
The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.
Location: Preferred candidates should be residing along Waiyaki Way.
PRIMARYRESPONSIBILITIES:
- Monitor, anticipate and manage the live operation to ensure a great user experience.
- Manage real-time fleet capacity.
- Lead the communication with the fleet for ongoing orders.
- Give structured and action able daily feedback to the ops managers.
- Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
- Ensure that quality assurance checks are completed and maintained.
- Assist clients with product selection and pricing to improve transportation routes.
- Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
Deadline of this Job: 05 September 2022
Deadline of this Job: 30 September 2022Deadline of this Job: 13 October 2022
Deadline of this Job: 05 October 2022Deadline of this Job: 05 October 2022