Human resource Jobs at RefugePoint, International Rescue Committee, United Nations Office at Nairobi , Qatar Airways and other companies

JOB DETAILS:
Training Manager, UNCP, Deployment Program

Core responsibilities:
• Assess training needs of the deployment program, and, design and implement trainings to strengthen the capacity of newly-hired Experts, and current Experts;
• Plan and conduct technical trainings for new Experts and Trainees, particularly in Resettlement, prior to deployment to UNHCR Duty Stations;
• Conduct trainings on interviewing and counseling skills, including age-appropriate, gender-sensitive and trauma informed interview techniques;
• Provide Resettlement technical support, mentoring and coaching to Experts while on deployment;
• Conduct reviews of resettlement casework and provide feedback to caseworkers/resettlement officers after reviews with a view to improve and strengthen the quality of referrals;
• Regularly assess the quality and impact of the trainings through Experts' feedback, surveys, internal reviews and adapt accordingly to improve and strengthen the program;
• Act as the focal person for resettlement technical expertise in the Deployment Program. When needed, support the coordinators in reviewing and confirming TORs and other activities related to resettlement;
• Liaise with logistics and admin team in the coordination of Nairobi based Experts' orientations and trainings;
• Occasionally conduct missions to UNHCR duty stations for training support and casework support when needed;
• Develop tracking tools and reporting forms to provide feedback and data based on the tools and approaches for which training was provide;
• Attend any other duties as assigned.

Required Qualifications:
• Bachelor's Degree in a relevant discipline including International Development, Law, Social Sciences from a recognized institution;
• Prior experience in refugee resettlement, preferably with UNHCR experience;
• Experience planning and facilitating trainings, mentoring and coaching;
• Excellent communication skills;
• Ability to network and engage with various partners;
• A high degree of cultural sensitivity and ability to adjust to change;
• Self-motivated and able to work with a high degree of autonomy;
• Ability to travel internationally on missions, mainly Resettlement, sometimes on short notice.

Desired attributes:
• Social competence skills, diplomacy and integrity;
• Ability to deal with conflict situations;
• Ability to work well in a team setting;
• Flexibility and good understanding of refugee protection
• Enthusiasm for and dedication to working with vulnerable populations and ability to conduct oneself in a professional and courteous manner at all times.


JOB DETAILS:
Major Responsibilities
• Handle and process HR transactions (including hires, transfers, reorganizations, terminations, job and personal data changes, organizational changes)
• Respond to requests for employee verifications
• Support the background check process in HireRight and Sterling
• Maintain personnel files up to date
• Respond to 1st level HR-related inquiries from employees
• Partner with HR Partners, HR Leads in-country and focal points globally to resolve HR administrative problems
• Liaison with key functional areas (Payroll, Compensation, Benefits, HRIS, Finance, Legal, and IT teams) to ensure transactions and documentation are current, timely, and accurate
• Proactively suggest process improvement to enhance the efficiency of HR admin processes
• Provides support for other HR functions as needed

Work Experience
Job Requirements:
• Minimum of 1 – 2 years HR Administration/HR Operations/HR Shared Services experience
• Experience in a customer service environment with demonstrated experience in active listening and problem-solving skills
• Experience in HR concepts and Employment laws and regulations a plus
• Knowledge of and/or experience in Benefits, Compensation, Recruiting, and Payroll
• Workday, Cornerstone, ADP experience a plus

Demonstrated Skills And Competencies
• Proficiency with Microsoft Office Suite
• Good interpersonal skills!
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Must be very organized and detail oriented with the ability to shift priorities as needed
• Showed strength at handling stressful issues and collaborating with all levels of the business in a courteous and professional manner
• Working in a fast-paced environment and handling multiple projects at once


JOB DETAILS:
Major Responsibilities
Primary responsibilities include but are not limited to:
• Drive systematic approach to providing immediate support to ERP system users post-implementation across dispersed teams. This includes coordination across multiple teams and countries of targeted hyper support and operational open offices, trouble-shooting meetings, stand-ups, and knowledge sharing.
• Develop and institute continuous improvement culture across hyper support team by evaluating performance metrics and identifying areas for improvement across support approach, training guidance, and support materials.
• Establish direction to ensure all support providers (technicians and subject matter experts) provide consistent responses, follow a consistent approach and are aligned on system and process enhancements throughout deployment, hyper support and transition to operational support.
• Act as escalation point for risks and issues that could block adoption or have large scale impact to offices.
• Monitor support backlog to ensure quality and timely resolution of user issues.
• Manage application and hyper support teams to ensure proficient knowledge in key ERP business processes and system navigation
• Ensure hyper support model provides quality support for subject matter experts and end users, and recommend adjustments to model as needed throughout deployment process
• Leverage an end user centric model to ensure that the entire team is focused on providing acceptable and timely solutions to issues reported by end users, and to increase end user satisfaction
• Ensure operational support model provides quality support to offices and includes trend analysis to drive process change and system enhancement where necessary
• Ensure the teams

Job Requirements
Experience Requirements
• Minimum 10 years of IT and business/industry work specializing in application support, preferably ERP

Knowledge And Skill Requirements
• Experience leading post-implementation technical support teams, ideally for global applications
• Ability to establish and maintain effective working relationship with a service-oriented attitude in a team environment. Includes interaction with internal staff as well as customer staff members and the ability to effectively convey computing concepts to non-technical staff.
• Possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment.
• Ownership over the smooth daily operation of Integra.
• Strong written and oral communication and interpersonal skills
• Strong sense of customer service
• Working knowledge of applications being implemented
• Works well with others in an integrated team environment
• Fast and independent learner
• Intercultural competence
• Self-motivated and a problem solver
• Strong computer literacy, including proficiency in Microsoft Office and Office 365

Preferred Additional Qualifications
• Experience with support of Microsoft Dynamics 365 for Finance and Operations
• Strong command on English and/or French Languages, Knowledge of other languages will be a plus
• Bachelor's degree in computer science, information systems, business administration, or related field; or equivalent work experience
• Knowledge of Agile development methodology a plus
• Experience with ServiceNow as an incident management tool a plus


JOB DETAILS:
Associate Human Resources Officer
This position is located in the United Nations Office at Nairobi (UNON), Human Resources Management Service (HRMS), Talent Acquisition Unit (TAU). The Associate Human Resources Officer will report to the Human Resources Officer. Within delegated authority, the incumbent will be responsible for providing talent acquisition services to the Resident Coordinator System (RCS) globally including the responsibilities listed below:

Responsibilities
1. Supervises a team of Human Resource Assistants in TAU supporting Resident Coordinator System in carrying out all human resources administrative tasks.
2. Coordinates with client offices on manpower planning and identifying upcoming vacancies.
3. Prepares and reviews classification analysis of jobs and provides guidance to programme managers on the application of classification policies and procedures
4. Prepares vacancy announcements, reviews, and screens applications, and provides a longlist and shortlist to clients' offices as may be requested.
5. Serves as ex-officio in recruitment panels as may be requested.
6. Reviews recommendations on the selection of candidates by client offices.
7. Prepares and presents cases to appointment and promotion bodies.
8. Provides induction orientation and briefing to new staff members.
9. Supervises the maintenance of the human resources filing and tracking system.
10. Identifies and analyzes staff development and career support needs and designs programmes to meet identified needs.
11. Delivers staff selection training for hiring managers and hiring teams.
12. Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting.
13. Participate in salary surveys as may be requested.
14. Keeps abreast of developments in various areas of human resources. Provides advice on interpretation and application of policies, regulations and rules. Reviews and provides advice on exceptions to policies, regulations and rules.
15. Performs other relevant duties as assigned.
16. Competencies
17. PROFESSIONALISM: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, formulate opinions, make conclusions and recommendations. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
18. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
19. CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
20. Education
21. An advanced university degree (Master’s degree, or equivalent) in human resources or related fields is required. A first-level degree (Bachelor’s degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree. Certification in data analytics, business analytics or data science programs is desirable.

Work Experience
1. A minimum of two (2) years of progressively responsible experience in human resources management, administration or related area is required.
2. Experience in the recruitment of staff is required.
3. Experience in using Enterprise Resource Planning (ERP) systems such as SAP is required.
4. Work experience servicing clients located in multiple locations is required.
5. Experience in providing HR advise to managers and staff is desirable.
6. Experience with PeopleSoft platforms, such as Inspira or equivalent is desirable.
7. Work experience for one (1) year or more in data analytics or related area is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is an desirable.
NOTE: "fluency equals a rating of "fluent" in all four areas (read, write, speak, understand) and "Knowledge of" equals a rating of "confident" in two of the four areas.


JOB DETAILS:
• Qatar Airways are pleased to announce an incredibly exciting opportunity to join our International HR team based in Nairobi, Kenya as HR Manager for Eastern Africa Region.
• Reporting to the Regional HR Business Partner - Africa, as HR Manager Eastern Africa, you will be responsible for providing HR support for the 8 countries in the region including Kenya, Tanzania, Uganda, Rwanda, Ethiopia, Djibouti, Somalia & Sudan.
• You will add immediate value by contributing to the development and implementation of HR strategy in all areas of Recruitment, Organisational Design, Retention, Reward, Employee Relations and Employee Engagement. You will lead the HR team & provide guidance and advice as well as coaching to line managers on HR policies, procedures and processes.
• You will be responsible to support all Divisions that are based in the local markets including - Commercial, Airport Services, Cargo and Corporate teams.
• This represents a fantastic opportunity to join a fast-paced and dynamic environment in a leading Aviation group to contribute to our continued development and evolution.

Key Accountabilities Will Include
• Working with line managers in a consultancy role, assisting line managers to understand and implement policies and procedures.
• Managing a HR team
• Providing 5- star HR support to the business, including documentation and approval process.
• Leading the HR agenda for the seven countries supporting, coaching and advising on HR processes.
• Manage the development of accurate job descriptions and the recruitment approval process.
• Operating as the communication hub for the HR team ensuring information flow and sharing of knowledge.
• Implementing and leading the HR component of any Change and Transformation Programs within the six markets.
• Implementing Human Resources policies such as performance management, disciplinary and absence management.
• Providing advice and assistance on the performance evaluation and development planning process.
• Advising on pay and other remuneration issues including promotions and transfers.
• Communicating company policies, procedures and processes to the business as required.
• Facilitating and assisting with providing training and coaching on key HR and Management skills to the business.
• Conducting research on Human Resource best practice and making recommendations as appropriate.
• Gathering data and statistical reports to make informed & commercial HR decisions.
• Assisting with composing correspondence and memoranda, reports and documents.
• Acting as the local advisor on Employment legislation
• Ensuring all employees understand work health and safety requirements and expectations, through induction, instruction, training and supervision.

Be part of an extraordinary story
• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications
• Bachelor's degree or equivalent. A recognized accreditation in HR.
• Minimum of five years’ HR related job experience within an International company, which will include a minimum of two years’ in a HR Management Role with experience managing multiple countries across Africa.
• Proven people management skills, including experience in employee relations; strong mentoring and coaching skills.
• You will have excellent interpersonal skills and an ability to engage, inspire and influence people.
• Ability to work effectively in a fast paced, ever changing environment.
• Fluency in English (written and spoken) is essential for this role.
• Fluency in Swahili is preferred.
• You must also have the right to live and work in Kenya to be considered for this opportunity.
• This role would require regular travel across the region.
 
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