Deadline of this Job: 17 August 2022
Duties and Responsibilities
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
Duties and Responsibilities
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
Deadline of this Job: 17 August 2022
Responsibilities
Application Review & Customer Experience
• Assess applications according to the criteria of the Technology Impact Program and communicate with applicants to further evaluate program eligibility and applicant needs.
• Make informed, quality decisions in a timely manner to ensure integrity of the Technology Impact Program and a positive customer experience.
• Maintain regular communication & collaboration with the team lead and other team members.
Responsibilities
Application Review & Customer Experience
• Assess applications according to the criteria of the Technology Impact Program and communicate with applicants to further evaluate program eligibility and applicant needs.
• Make informed, quality decisions in a timely manner to ensure integrity of the Technology Impact Program and a positive customer experience.
• Maintain regular communication & collaboration with the team lead and other team members.
Deadline of this Job: 15 August 2022
Responsibilities:
• Meet Business service levels agreed for various services
• Prompt, accurate and courteous service fulfilling promises made to customers. Under- promise BUT over deliver!
• Achieve high number of calls as individuals without compromising on the quality and professionalism
• Support and give accurate feedback on Marketing programs in connection with Promotions of new or existing services/products
• Ensure to maintain high level of service quality standard on phone banking making Client Centre a one stop shop for telephony banking.
• Ensure successful or minimal Audit comments.
Responsibilities:
• Meet Business service levels agreed for various services
• Prompt, accurate and courteous service fulfilling promises made to customers. Under- promise BUT over deliver!
• Achieve high number of calls as individuals without compromising on the quality and professionalism
• Support and give accurate feedback on Marketing programs in connection with Promotions of new or existing services/products
• Ensure to maintain high level of service quality standard on phone banking making Client Centre a one stop shop for telephony banking.
• Ensure successful or minimal Audit comments.
Deadline of this Job: 25 August 2022
Day-to-day delivery SLAs, scope and costs related to local rollout activities in Kenya. Is accountable for the delivery of all BGs projects that are delivered on time, with the highest quality, within budget and following the Nokia specific processes. Providing leadership and direction to a team of subcontractors, technical experts and associate services teams throughout the planning, organizing, staffing, evaluation, direction and control of a project/program from inception to completion. This position will drive cross functional teams including Global Services NI and NPO organizations, as well as R&D product experts and technical support teams from all BGs, and their respective NPI organizations, to deliver the committed deliverables.
• Customer Relationship Management: Establish & maintain good customer relationship and contribute to long term customer strategy. Primary customer interface for activities and issues related to all business that we are delivering for this customer (Cross BGs)
• Managing financial and non-financial performance: Key performance indicators for the positions are: Sales & Profitability, Customer Loyalty Index, Gross Margins (GM), Project Cost Adherence (PCA), Project Transfer Agreement (PTA), PBM Suite Coverage, quarterly revenue targets, control customer invoicing, and resource demand & utilization.
• Project Initiation & Planning: Plans service delivery and service delivery models. Ensures PTA process takes place. Leads customization of global E2E operational processes to project requirements
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Day-to-day delivery SLAs, scope and costs related to local rollout activities in Kenya. Is accountable for the delivery of all BGs projects that are delivered on time, with the highest quality, within budget and following the Nokia specific processes. Providing leadership and direction to a team of subcontractors, technical experts and associate services teams throughout the planning, organizing, staffing, evaluation, direction and control of a project/program from inception to completion. This position will drive cross functional teams including Global Services NI and NPO organizations, as well as R&D product experts and technical support teams from all BGs, and their respective NPI organizations, to deliver the committed deliverables.
• Customer Relationship Management: Establish & maintain good customer relationship and contribute to long term customer strategy. Primary customer interface for activities and issues related to all business that we are delivering for this customer (Cross BGs)
• Managing financial and non-financial performance: Key performance indicators for the positions are: Sales & Profitability, Customer Loyalty Index, Gross Margins (GM), Project Cost Adherence (PCA), Project Transfer Agreement (PTA), PBM Suite Coverage, quarterly revenue targets, control customer invoicing, and resource demand & utilization.
• Project Initiation & Planning: Plans service delivery and service delivery models. Ensures PTA process takes place. Leads customization of global E2E operational processes to project requirements
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