Summary
Date Posted: Wednesday, August 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Experience

Responsibilities
Application Review & Customer Experience
• Assess applications according to the criteria of the Technology Impact Program and communicate with applicants to further evaluate program eligibility and applicant needs.
• Make informed, quality decisions in a timely manner to ensure integrity of the Technology Impact Program and a positive customer experience.
• Maintain regular communication & collaboration with the team lead and other team members.
• Serve as the primary interface between applicants and the Autodesk Technology Impact Program; provide a high-quality customer experience by communicating via email, virtual meetings, and other technology platforms.
• Capture required information at key points along the customer journey.
• Accurately input and maintain a database of customer information on CRMs or collaboration tools, including Salesforce, HubSpot, Fluxx, OneDrive, or others as required.
• Problem-solve to efficiently resolve application, software order, or customer experience issues; Escalate complex issues or exceptions to Program/Project Lead in a timely and efficient manner.
• Maintain a basic but broad understanding of Autodesk product offerings for D&M and AEC industries, and effectively communicate how Autodesk technology can offer enabling solutions to non-profit and start-up organizations.
• Maintain a general understanding of social and environmental impact areas, particularly as they relate to low carbon innovations, health & resiliency, and workforce prosperity & development.

Required Skills
• Strong customer support and interpersonal skills
• Strong written and oral communication skills
• Ability to make quality decisions in a timely manner; Ability to function in ambiguous situations where sound-judgment must be exercised
• Thrives in a fast-paced, collaborative team environment with ability to work independently for extended periods of time
• Extremely detail oriented with strong organization and time management skills
• Comfortable working across multiple time zones and cultures
• Fluent English language skills required

Desired Skills
• Basic understanding of Salesforce.com; applicant information will need to be processed via salesforce.com.
• Ability to anticipate, understand and assist with customer questions
• Identify opportunities for improving processes, efficiency, effectiveness, and collaboration through continuous improvement

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply send your CV to: Flexi Personnel ATS or recruit@flexi-personnel.com  latest by 17th August 2022.

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