PURPOSE:

Responsible for assessing motor vehicle damage to ascertain the extent and quantify the repair costs.

PRIMARY RESPONSIBILITIES:

• Review of external assessors reports and where required, negotiate the repair cost directly with repairers.
• Review of claim documents to confirm the claim authenticity while looking out for potentially fraudulent/exaggerated claims and advice accordingly.
• Assess and re-inspect motor vehicles and issue a report.
• Monitor and coordinate all vehicles under repairs through regular garage visits to ensure SLAs are adhered to.
• Resolve all technical disputes/complaints raised by insureds/ service providers.
• Review valuation reports presented to them by the underwriting team and advice accordingly.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s Degree in a related field
• Diploma in Automotive engineering

Professional Qualifications

• Certificate of proficiency- Assessor (required)

Experience

• Up to three (3) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA

PURPOSE:

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:

• Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
• Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
• Carry out monthly customer callouts for all lines of business;
• Collect and analyse customer feedback at the group level and document as required;
• Manage and efficiently resolve customer complaints;
• Provide customers with product and service information;
• Update existing customer information as required;
• Identify and escalate priority issues;
• Follow up prospective customer queries for conversion into new business;
• Document all call information according to standard operating procedures and produce reports;
• Respond to queries on social media within the standard timelines;
• Conduct training of staff on customer service related topics.

PERSON SPECIFICATIONS

Academic Qualifications

• Degree in a business related field.

Professional Qualifications

• Customer experience training is an added advantage.

Experience

• Up to two (2) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors

PURPOSE:

To assess and prudently underwrite Group Life business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.

PRIMARY RESPONSIBILITIES:

• Asses business risk proposal (Accept/Reject Risk) on the basis of existing underwriting guidelines);
• To process schedules and issue policy document and endorsement;
• To ensure proper and accurate debiting and crediting and ensure proper reinsurance policy in place;
• Prepare quotes for clients;
• Process commission of agents and brokers;
• Ensure timely renewal notification;
• Medical Underwriting for all cases above free cover limit;
• Preparation of monthly business reports; and
• Co-ordinating activities in the section in the absence of the Underwriter.

  Academic Qualifications

• Bachelor Degree in a Business related field

Professional Qualifications

• Progress towards CII or IIK (Desired)

Experience

• Up to one (1) years’ work experience.

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Good negotiation skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA