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Deadline of these Jobs: 19 December 2022
Job Purpose:
To enhance customer/client satisfaction by reducing turnaround time in processing of both General and Medical claims and ensuring effective and efficient modes in claims processing.
Nature and Scope:
The position reports to the Chief Executive Officer (CEO).
Key Responsibilities:
- Driving and participating in regular executive management meetings for performance monitoring, in the development and implementation of company strategy.
- Providing the business with relevant claim statistics, including trends and risks, to the board and executive management for strategic business decision.
- Responsible for the development of internal and external operational and oversight policies /procedures within the claims team.
- Leading strategic and risk improvement initiatives and drive continuous improvement in the claims functions.
- Developing and Maintaining pre-authorization, Claims processes / procedures and case management processes.
- Oversees the day to day operations including assigning work, staffing, quality assurance and trainings. Performs any other duties assigned by the CEO.
- Ensuring adherence to all claims processing legislative and regulatory requirements.
- Reviewing and leading changes to system designs, methods, procedures, policies and workflows affecting the claims processing department.
Knowledge, Qualifications and Experience:
- Degree in Business or Insurance related field.
- Professional qualification in Insurance papers (ACII or AKI) will be an added advantage.
- Good Analytical and report writing skills.
- 3 years’ experience in the Insurance Industry on a managerial role.
Other desirable attributes:
- Strong personality with interpersonal sensitivity.
- Good written and verbal communication skills.
- Proactive.
- Team player.
- Strong negotiating skills.
- Assertive and confident.
- Self-starter.
- Creative & open-minded.
- High level of numeracy and strong analytical skills.
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Job Purpose:
To provide secretarial and administrative support to the business.
Nature and Scope:
Reporting to the Financial Accountant, the jobholder will be responsible for telephone control, typing of correspondences, managing the front office and filing documents.
Key Responsibilities:
- Responding to all enquiries and requests.
- Dealing with correspondences.
- Office management.
- Creating and maintaining up-to-date records through filing and archiving, while ensuring the safety and confidentiality of such records.
- Telephone control and maintain expense within budget.
- Data capture and typing accurate correspondences and reports.
- Accurate and organized filing of documents.
- Manage the front office service and ensure quality customer service.
- Ensure timely correspondence with the Head Office.
- Receiving and dispatching of correspondences in the company and to the clients.
- Assists in other duties as needed and directed.
Knowledge, Experience and Qualifications:
- Higher Diploma in Secretarial Studies.
- Bachelor degree in Business Administration, Management or Communication an added advantage.
- Working experience of at least 1 year in a similar role.
- Demonstrated proficiency in computer/software packages e.g. Microsoft Word, Excel, and PowerPoint etc.
- Ability to use office and communications equipment/systems such as phones, e-mail, scanners etc.
- Ability to maintain confidentiality and high integrity.
Key competencies for the role:
- Strong inter-personal skills and ability to work in a team-oriented and collaborative environment.
- Ability to work in a fast paced and highly entrepreneurial environment.
- Excellent written and verbal communication skills including note taking and summarizing skills and the ability to communicate well at all levels in a clear, appropriate and timely manner.
- Demonstrated ability to prioritize and handle multiple critical projects and assignments.
- Strong attention to detail and high level of accuracy.
- Strong team player with excellent leadership skills.
Performance Standards:
- Strong work ethic.
- Neat, accurate, well-thought out and efficient work output.
- Well organized, keen listener and always alert.
- Diary/appointments managed efficiently.
- Telephones/visitors handled professionally, efficiently and effectively.
- Records and files kept up to date and easy to retrieve.
- Travel and accommodation arrangements made to the required standards.
Head of Finance Shared Services
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