DUTIES & RESPONSIBILITIES

• Managing and servicing existing outlets/ institutions while seeking and developing new accounts with the aim of building long term customer relationships and increasing sales revenue in the institutions sector
• Identify, plan and execute activation opportunities like promotions and tastings with customer in line with the territory sales
• Conduct client visits for existing and potential institutions in order to achieve the set sales targets and ensure sustained business growth.
• Develop and implement sales plan to expand customer base and increase customer retention
• Resolve all customer queries and complaints in cooperation with the customer service team in an effective manner.
• Ensuring payments are timely done and accounts well managed
• Responsible for team internal reports

MINIMUM QUALIFICATIONS

• Degree/diploma in sales and marketing or a related course
• 5 years’ experience in FMCG sales, 2 of which in dealing with institutions
• Valid driving License

Primary Responsibilities

General Duties

• Determining quality improvement factors.
• Implementing methods to inspect, test and evaluate the reliability of manufacturing processes, products and production equipment.
• Making sure processes adhere to quality standards.
• Preparing reports by collecting, analyzing and summarizing data
• Assure customer of product stability through post-dispatch Quality Assurance.
• Verification of packaging and loading as per the quality standards.
• Preparation of samples for KEBs approval.
• Maintaining Batch reconciliation records.
• Testing and monitoring reversion of the products dispatched.
• Generation and issuance of certificate of analysis for each dispatch.
• Manage all quality related records for future reference

Self-Management

• Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures
• Support encourage and develop team and take ownership for team cohesion
• Proactively contribute to creating a good team atmosphere
• Anticipates and overcomes obstacles.
• Makes useful links to arrive at insightful plans and solutions
• Embraces personal challenge.
• Confident, rounded thinking
• Is resilient, optimistic and open to change
• Has an Adult: Adult, collaborative approach to others
• A self-starter, motivated and able to positively motivate others
• Focused and target driven with a positive, can-do attitude
• Candidate Specific

Academic Qualifications

• A bachelor’s degree or diploma in Quality assurance Mechanical Engineering.
• Additional certificate in other Engineering course will be an added advantage.

Experience

• Previous experience in a similar role preferably quality in fabrication industry is an added advantage
• Computer Knowledge is a requirement.

Skills

• Excellent leadership and man management skills
• Excellent interpersonal skills
• Ability to manage a variety of cross-functional team members
• Excellent written, verbal and presentation skills
• Excellent organizational and follow-up skills
• Competent in problem solving, team building, planning and decision making
• Commercially aware

General and Task Management

• Business Development for the existing and recruiting new showroom customers.
• Achieve the showrooms monthly and annual sales targets/budget.
• Expand the overall current business with an eye on market share growth.
• Customer relationship management.
• Sales forecasting and demand planning to guide production.
• Brand development through participation in exhibitions.
• Handling customer complaints and enquiries that have been escalated.
• Managing the team in running daily operations of the showroom.
• Submission of market feedback thorough weekly and monthly reviews.
• Undertake frequent showroom benchmarking to understand what’s new in the market and advise management on the same.
• Competitor analysis for our customers and prospective customers.
• performance management and motivation of the showroom staff.
• Take full leadership of the showroom department.
• Develop and implement various walk-in customer retention plans to ensure that all clients are happy.
• Work closely with specific account holders and Finance department to ensure customer payments are done as per agreed terms.
• Implement all marketing activities in the showroom according to agreed budgets in order to sustain market leadership and secure healthy growth rates.
• Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.
• Perform any other duties allocated by the showroom’s director People Management
• Manage, coach and develop a high performing Show Room team that meets agreed objectives and which delivers best practice  results, added value and continuous improvements.
• Training showroom staff on effective sales and communication strategies.
• Set department objective and KPIs for his team, communicate, review and assess ongoing performance of direct reports.
• Consistently promote high standards through personal example and roll out through the team so that each member of the team  understands the standards and behaviour expected of them.
• Monitor the completion of tasks and ensure good performance and record on appropriate systems. 

Self-Management

• Support and ensure compliance with Health & Safety regulations, Quality and Environmental standards, and all other Company policies and procedures
• Support encourage and develop team and take ownership for team cohesion
• Proactively contribute to creating a good team atmosphere
• Anticipates and overcomes obstacles.
• Makes useful links to arrive at insightful plans and solutions
• Embraces personal challenge.
• Confident, rounded thinking
• Be resilient, optimistic and open to change
• Has an Adult: Adult, collaborative approach to others
• A self-starter, motivated and able to positively motivate others
• Focused and target driven with a positive, can-do attitude

Candidate Specific

Academic Qualifications

• Bachelor’s Degree in Sales and Marketing or any Business-related Field.
• Customer Service Training is a requirement.

Experience

• Minimum 5 years’ experience in showroom sales management
• Previous work experience in a Similar/ related role.