Responsibilities

• In consultation with the Hospitality & Services Manager, implement strategies that will enhance guest satisfaction.
• Training and supervising Food and Beverage Service employees to ensure that they are performing their jobs correctly
• Monitoring F&B section employee productivity to ensure that goals are being met
• Coordinating employee schedules, including shift changes and absences
• Overseeing inventory of food and beverage supplies, ordering new items as needed
• Maintaining sanitation standards on the premises by monitoring employee compliance with company policies regarding cleanliness
• Providing customer service by answering questions about menu items or suggesting items based on customer preferences
• Any other duties as may be assigned by Management

Minimum Qualifications

• Diploma in Hotel/Restaurant Management, Bachelors degree added advantage.
• 5 years experience in Food and Beverage Supervision in a 4 star Hotel / Restaurant.
• Fluency (written and spoken) in English. Knowledge of foreign language an added advantage
• Proficiency in Office applications
• A minimum of 5 years of work experience acquired from a busy hospitality institution
• Must possess excellent interpersonal skills with ability to interact with individuals from differentnationalities and backgrounds
• Ability to communicate effectively with the clients, Senior Management and support staff

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Duties and Responsibilities

• Set up workstations with all needed ingredients and cooking equipment
• Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check the quality of ingredients
• Monitor stock and place orders when there are shortages
• Portioning products when received and ensuring the right portion is issued to the customer.
• Labeling products and checking on expiry dates.
• Ensure that any product leaving the kitchen has a docket.
• Maintain good quality of production. Knowledge, Skills and Abilities

Minimum Qualifications

• Certificate or Diploma in Food Production
• Two (2) YEARS experience as a cook

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Duties & Responsibilities

• Co-ordinate with Security and ensure effective service to late arrivals
• Assist in welcoming and registration of guests who may check-in late
• Assist in maintaining of daily arrival list and hotel checklist for the night and record of current room status and availability
• Responds to Guests’ requests for information about the CMDC and its surroundings
• Arranges for special services requested by the guests at night including F&B Services
• Allocates rooms, issues appropriate keys, prints registration cards and files appropriately where necessary
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Assists in Handling reservations for guests, airport pickups, transfers etc
• Ensures all guests all guests who check-in late and check-out early have settled their bills
• Identifies and records special billing instructions and notifies Head of Reception of any discrepancies.
• Ensure proper control over access keys to all facilities
• Check that all conference halls are clean have been set according to the event order.

MINIMUM QUALIFICATIONS

• Certificate or Diploma in Accommodation & Hospitality Management
• Willingness to work at night
• An all-round person with knowledge of Food and Beverage Service, Housekeeping and Reception.

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Duties & Responsibilities

• Ensure high quality cleaning service at public areas of hotel
• Clean and Service guest bedrooms by order of floor/section to the required standard as per the laid down Standard Operating Procedures.
• Restock/replace items in rooms and bathrooms for guest use that have run out of stock or need replacement
• Make bed professionally following the laid down standard operating procedure
• Service bathrooms by washing and emptying bins; wash all glass surfaces and floors; clean shower, bath, basin, bidet, and toilet to the best quality standard
• Using the right cleaning chemicals, dust and polish all hard surfaces to achieve a quality sheen
• Ensure they have housekeeping Mis-en-Place
• Report issues such as equipment and light bulb damage promptly to Supervisor, Maintenance or Hospitality & Service Manager for immediate action – ensure such reports are correctly logged
• Provide professional personal service, including shoe cleaning, ironing, and minor clothing repairs to guests
• perform regular deep cleaning of all areas of hotel as instructed

MINIMUM QUALIFICATIONS

• Diploma or Certificate in Housekeeping & Laundry
• 2 years experience as a Room Steward in a Hotel

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Duties & Responsibilities

• Greeting guests and welcoming them to the dining room
• Staying attentive to the needs of the guests in the dining area
• Serving and billing guests accordingly
• Setting up of conference rooms in accordance to guest requirements as communicated through event orders

MINIMUM QUALIFICATIONS

• Certificate or Diploma in Food Service
• Ability to work well with others.
• Ability to be proactive and accept criticism and work well under pressure.
• to be thorough and pay attention to detail.
• Excellent verbal communication skills.