Summary
Date Posted: Friday, November 19, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job description
Why we were founded – To help you connect
Factual HR was founded by a Human Resource Professional who has over 15 years’ experience in senior HR roles, especially in recruitment. Her decade of experience in Human resources enabled her to focus on how people could find jobs faster and get hired sooner. She was tired and frustrated of seeing new graduates and professionals not being able to connect with companies that were desperate for the talent and work ethics they had.
Her life’s focus became on how she could help candidates connect with companies that were struggling to find candidates. Companies are always looking for great talent to add to their team, they just don’t always have the resources to find them. It took this team 6 years to strategize the needs of people, the system and approach, the contacts, and hence this service.
We get different positions/ Jobs directly from the organizations that are seeking to connect with the right talent

CHIEF OPERATIONS OFFICER,
Are you looking for a nimble, innovative, and entrepreneurial organization that invests in exceptional individuals? Our client is a leading provider of healthcare management Organizations (HMO) to over a million beneficiaries throughout Africa. Due to their rapid expansion into Africa, they currently have a vacancy for a COO. As COO you will manage all aspects of operations within the business including the Health provider network, clinical services, client relationship management, and claims administration.

MAIN PURPOSE OF THE POSITION
• You will be the HMO’S second-in-command and responsible for the efficiency of a business.
• Ensure smooth-running operation including - exceeding profit targets, reporting, channel management, financial management, process mapping, implementation and adherence, management of tracking KPI’s for the division and senior management.
• Take ownership and responsibility for the profitability and management of lead delivery.
• Set up and drive management of data processes.
• Profitability, agents’ commissions, and Cost Management
• High-level reporting on Financial, Data, and Agent trends into actionable insights that can be used to improve business.

KEY ACCOUNTABILITIES:
• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Lead Flow - daily data requirements per category that are successfully loaded into the environment.
• Systems Custodian & processes – documented and adhered to.
• Accurate Reporting – Monthly Financials, Interpret, analyze data and responsible for the automation of reporting.
• New campaign implementation.
• Resource planning – responsible for accurate forecasting of the HMO and staffing requirements
• Oversee and manage the daily operational activities of all the branches.

POSITION REQUIREMENTS.
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Reporting, including data sanitization, building reports etc.
• Must have at least 10 years of outbound HMO operations experience at senior manager or executive level.
• Ability to work logically through processes, critique and optimize as necessary.
• Financial acumen, including the understanding of profit & loss on company P&L as well as the profitability of specific initiatives, understanding of key metrics as may be relevant to each part of a process.
• Aptitude for ad-hoc operational requirements
• Outstanding Leadership skills
• In-depth understanding of business processes. Strong focus on implementation and delivery
• Excellent attention to detail
• Approachable
• Able to work under pressure and tight deadlines.
• Great communication skills

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure
If you believe you are the candidate we are looking for, please send your CV only quoting the job title on the email subject (Chief Operations Officer) to resume@factual-hr.com before 26th Nov 2021. Kindly indicate current/last salary on your CV,
N.B: If you need help writing your CV and Cover letter, send us your request at resume@factual-hr.com with the SUBJECT - Resume Review. We will review your CV and provide you feedback at NO COST.

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