Summary
Date Posted: Monday, November 30, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our Mortgage Business Division. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.
Team Leader Sales - Affordable Housing
Reporting To: Manager - Mortgage Sales
Overall Job Purpose
The Team Leader Sales - Affordable Housing will be responsible for the Team leadership and management of sales to ensure attainment of set business targets, growth of Balance sheet, Maximizing profit and team productivity. .

Principle Accountabilities
• Growth of Balance i.e. Nyumba yangu Accounts HFDI sales, Auction, Mortgage etc.
• Lending: Quality of business
• Develop micro market sales plans to achieve responsive sales budgets/targets.
• Gain a sound understanding of the different local market segments in the area of operation.
• Keep up to date with changes and developments in the local market/area.
• Manage the sales tracking system and provide coaching and feedback to the team.
• Ensure execution of pipelines generated from the team.
• Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
• Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
• Customer retention (attrition ratios)
• Supervise the development of a call program for all clients in your region
• Review the call program to ensure that its followed with call reports generated per visit for effective follow-up
• Ensure the team attend to customer banking needs in a timely manner and manage their expectations.
• Directing, motivating and developing staff so as to ensure the team succession plan for team continuity is in place
• Ensure that team bring and maintain quality Loans.
• Ensure that the Team assigned team strictly adhere to banks operating procedures & policies to ensure all controls are observed.
• Ensure team assigned comply with AML/KYC guidelines in customer recruitments.
• Review of compliance/Audit reports for the team assigned with the quest to ensure that corrective action & recommendations are addressed
• Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
• Knowledge of the Retail Banking value proposition.
• Knowledge and understanding of the Area sales and service strategies.
• Thorough knowledge and understanding of local target market profiles.
• Thorough knowledge of the products and services applicable to the local market/s.
• Knowledge of the socio-political and economic dynamics affecting the local market/s.
• Knowledge of the Code of Banking Practice.
• Knowledge of Managing Local Market sales principles.
• Knowledge of business economics and financial management principles and practice.
• Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.
• Knowledge of branch accounting and transactional procedures, systems and processes.
• Knowledge of Human Resources management principles, including group dynamics.

Key Competencies and Skills
• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes\
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience
• Degree holder from a recognized University
• MBA in a business related field an added advantage
• 3-5 years banking experience 2 of which must have been in Sales
• People management.
• Knowledge of Property market is an added advantage

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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