Sales Jobs at Farmers Choice Limited, AMG Realtors, Absa Bank Limited and other companies

JOB DETAILS:
Job Summary
• The Head of Merchandising is responsible for managing the retail sales team to ensure they are supported to be effective and productive while ensuring adherence to company work policies and procedures.

Key Duties and Responsibilities
• Coordinating sales and merchandising activities and monitoring performance of the team to ensure delivery of assigned targets. This is achieved by tracking and assessing sales and merchandising output and providing periodic performance reviews to management.
• Outlet management with sales performance tracking, payment status, stock levels, product movement and availability, order cycle time and holding capacity.
• In coordination with the Sales Manager, ensure that all outlets are familiar with their operating parameters including credit terms to ensure prompt
• facilitation of collections.
• Track service history for improved customer service from order placement to delivery across the market regions
• Assist in optimizing return on investment in all trade promotional activities agreements, selling and administration costs among others.
• Work closely with other departments and cross functional teams to review progress, resolve issues and ensure high level of customer satisfaction
• during sales engagement.
• Strategically plans, directs and coordinate retail activities and shares trade and consumer insights for decision making.
• Develop and implement route plans, planograms and routines that define the merchandiser’s work.
• With Senior Management team, defines and communicates clear vision to the team and translates into understandable goals and targets
• Builds a strong team with a focus on, recruitment, coaching/training, empowerment and succession planning.
• Deals with team performance issues promptly and appropriately, in liaison with HR when required.
• Provides individual support to new team members, ensuring a full induction is provided and adequate support given during their learning curve.
• Educating retail team about sales process and tools in line with company SOPs. Develop sales training materials, coordinate training initiatives and delivery for retail teams as well as motivating the team and recommend strategies to address areas of weakness
• Ensure proper management of in-outlet stock rotations to ensure damages/losses to the company and outlet are mitigated.
• Be able to use data and insights to drive decision making.

Person Specification
• Bachelor’s Degree in Sales, Marketing, Business Administration or any related field.
• Must have a minimum of 4 years’ experience.
• Experience in the FMCG industry required.
• Thorough knowledge of the Kenyan market; on both modern trade and general trade
• Advanced Computer proficiency and analytical skills


JOB DETAILS:
Job Summary
• The incumbent of this position shall learn and take the client through the products and services offered by the company until the execution of the sale; build a business by identifying and prospecting clients; conduct market research and be a brand ambassador for AMG.

Key Responsibilities:
• Identifies business opportunities by prospecting for different clients.
• Book appointments with corporate and other clients; visit them in their offices to present the company’s products or invite them to AMG offices for the same.
• Carry out product demonstrations to clients and brief them about the location, benefits, price, and modes of payment.
• Follow up prospects till the execution of the sale and after-sale service.
• Researching and developing new ways of sourcing new clients; identifying institutions that have groups and approaching them for demonstration.
• Handle correspondences and inquiries through emails, phone calls, and one on one sessions.
• Follow up with payments by clients sourced by self (Debt collection).
• Create good relationships with clients by providing support, information, and guidance.
• Maintain and update client’s databases and the status of ongoing sales.
• Provide a weekly report on all leads generated by self and those sourced by AMG as well as the conversation report.
• Generate reports summarizing the sales plan, challenges, and achievements; daily,

Key Qualifications
• 2021/2022 graduates with a Bachelor’s degree (any field of study) from a recognized institution.
• Interest in Sales with desire to work in a Real Estate Company.
• Excellent in- interpersonal relationships, communication, and negotiation skills.
• Great attitude and willingness to learn.
• Excellent knowledge of MS Office & Excel.


JOB DETAILS:
Job Summary
• The main objective being to meet 100%achievement on all tasks at hand i.e., sales 3M MTD ,100% YTD, retaining the inforce book 100%, I have not met the minimum requirement on MTD or YTD expectation though I have been on an improvement curve being at 70% and above on both accounts. On maintenance of the inforce book I have taken a personal responsibility to effect collection daily.

Job Description
• Complaints and Queries handling: Ensure complaints are well documented, logged, tracked and resolved/escalated within stipulated timelines-
• Track and resolve all issues within your branches – (keep a file/ portfolio of evidence detailing resolution or escalation where applicable)
• Enable customer satisfaction by addressing complaints efficiently and effectively to meet TAT (48hrs).
• Make monthly follow up calls to customers with policies with arrears.
• Ensure all policy documents are delivered within SLA and that copies of acknowledgements are held.
• Make monthly follow up calls to customers with policies with arrears and document feedback
• Make weekly follow up calls to customers whose policies have been RTS’d and document feedback
• Ensure a minimum of 20 customers are called back daily during the call back campaigns or as stipulated
• Work closely with members of your teams to deliver outstanding monthly performance (above 3Mn premium)., client and colleague satisfaction
• Work closely with ABKE distribution channel to ensure seamless operations with ABIA and ALAK by attending morning huddles, campaign meetings and activations within your branches.
• Drive the current insurance themes/ agenda during morning huddles on a weekly basis across respective clusters.
• Ensure you attend a minimum of 3 morning huddles on a weekly basis (*sign visitors book for record).
• Promote cluster-based incentives and sales campaigns to drive sales volumes and value.
• Contribute to an environment of mutual support by sharing knowledge with other colleagues on day-to-day activities.
• To be a team player.
• Support ABKE in achieving its budget for 2020 through provision of technical & sales support, training/capacity development.
• Enable customer satisfaction by Tracking and resolving all issues within your branches as per the stipulated TAT (48Hrs)– (keep a file/ portfolio of evidence detailing resolution or escalation where applicable)
• Work closely with other members of the team to deliver outstanding performance, client and colleague satisfaction.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Contribute to an environment of mutual support by sharing knowledge with other colleagues on day-to-day activities
• Drive the current insurance themes/ agenda during morning huddles on a weekly basis across respective clusters
• Attend regular meetings with the line manager(s) in order to determine business requirements and to address any problems and / or compliments with regards to ALAK and plan solutions / incentives
• Attend regular ABKE sales Management meetings in order to provide feedback on the performance of ALAK consultants and present recommendations and solutions to increase sales and address issues
• Work closely with the ABKE Regional Managers, and Regional Sales Managers & Relationship Managers to ensure ALAK objectives are met.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• Allocate duties to team members in order to achieve business targets including prioritization and work schedules
• Ensure that each colleague has SMART objectives, formally reviewed twice a year & provide continuous performance feedback to team members through the year.
• Support ABKE in achieving its budget for 2021 through provision of technical & sales support, training/capacity development.
• Participate in the “Make a Difference Day”
• To identify a community and do a needs analysis to donate and give back
• Identify and present to management social events that may contribute to CSI and actively participate in ABSA CSI
• Organize and participate in social activities.
• Submit weekly plans every week by CoB Friday.
• Submit sales / call reports by CoB Friday.
• Be accountable to and own all performance objectives set
• Receive and provide feedback during monthly line manager one-on-one sessions, team meetings and other communication channels
• Report all fraud and other incidents that negatively affect the company
• Provide forward looking detailed weekly sales plans by COB every Friday (Incorporate projected sales volumes & values – for retail and group business). The plans should include previous week’s achievements report– (update sales trackers per branch, call reports for client visits and activations)
• Provide end of day sales update VIA WhatsApp and or Email to line manager by close of business daily (latest 9am next working day)
• Attend regular meetings with your line manager in order to determine business requirements and to address any problems and / or compliments with regards to ALAK and plan solutions / incentives (evidence required in the form of minutes)
• Have regular meetings with your respective team members (once a week) in order to determine business requirements and to address any problems and / or compliments with regards to ALAK and plan solutions / incentives (evidence required in the form of minutes)
• Be accountable to and own all performance objectives set
• Receive and provide feedback during scheduled line manager one-on-one sessions, team meetings and other communication channels
• Report all fraud and other incidents that negatively affect the company.
• Provide forward looking detailed weekly sales plans by COB every Friday (Incorporate projected sales volumes & values). The plans should include previous week’s achievements report– (update sales trackers per branch, call reports for client visits and activations)
• Report all fraud and other incidents that negatively affect the company.
• Achieve a minimum monthly premium income of 3,000,000/= in new business per month through cross selling to the existing ABK portfolio
• The above target includes the Ultimate Protector product with a minimum premium of Kes. 500,000 monthly.
• Achievement of sales targets for each branch in your region as per their performance objectives.
• Provide forward looking detailed weekly sales plans by COB every Friday (Incorporate projected sales volumes & values - for retail and group business)
• Provide previous week’s achievements report– (update sales trackers per branch, call reports for client visits and activations)
• Provide previous day sales update VIA WhatsApp and or Email to line manager by 9am daily
• Attend regular meetings with the line managers in order to determine business requirements and to address any problems and / or compliments with regards to ALAK and plan solutions / incentives
• Work closely with the branch managers to ensure effective e2e management of the branch team insurance sales process.
• Identify individual team members learning needs, facilitate training attendance and execution of the learning plan.
• Each direct report should achieve a minimum monthly premium income of 3,000,000/= (Kes. 36M per agent/year) in new business per month through cross selling to the existing ABKE portfolio
• Achievement of sales targets for each branch in your region as per their performance objectives.
• Work closely with the branch managers to ensure effective E2E management of the branch team insurance sales process.
• Identify individual team members learning needs, facilitate training attendance and execution of the learning plan.
• Have an activation rate of > 70% of sales staff/ABKE Teams.

Learning and Development
• Responsible to track non training learning deliverables with individual team members.
• New Absa Values and Behaviours
• Ensure to incorporate the Values and Behaviours into your daily activities.
• HR Governance and Controls
• Ensure that TCF principles are adhered to.
• Ensure no cases of misselling to customers
70% of sales staff/ABKE Teams. ">

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