Administrative Jobs at HF Group, Britam, Compassion International, Thunes and other companies

JOB DETAILS:
Relationship Manager - Schemes

Overall Job Purpose
The Relationship Manager - Schemes will be responsible for driving Retail Schemes Solutions to grow quality asset & liability portfolios, attracting and retaining customers from specified schemes companies to maximize of profit through a motivated sales team.They will also be responsible for retaining the existing scheme customer base and enhance the value chain through cross-selling of other bank products and services.

Principle Accountabilities
• Identify potential schemes companies and develop methods/approaches of driving the sales efforts within the scheme to attain the sales budget.
• Manage the sales activities in scheme companies as per sales strategy by planning, directing and monitoring to efficiently and economically attain the sales budget.
• Manage and coordinate schemes customer support from loan approvals leading to disbursement to ensure regular customer information update and agreed TAT is adhered to for customer satisfaction.
• Make schemes proposals for further recommendation to approval by the Head of Sales.
• Product and Policy development recommendations, review and implementation through dissemination of market intelligence, proposals, reports emanating from the sales team in order to enhance niche market competitiveness.
• Source potential organizations and recommend their inclusion in HF approved schemes list. Maintenance of relationship with existing schemes including carrying out sales presentations and scheme sales activations.
• Support Retail, Branch, Direct Sales & other sales channels to achieve sales objectives in Kenya and follow-up and resolution of customer service issues that arise from schemes.
• Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention and growth of customer base.
• Support launch of products, sales strategy and campaigns to key segments for profitable and quality business.
• Facilitate effective management and service delivery to all HF check-off schemes.
• Key link person for maintenance and growth of HF approved check-off schemes.
• Involvement with Business units & credit teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new.
• Involvement in design of processes for check-off loans administration to reduce wastage and reworks
• Proactive involvement in aligning Bank’s service delivery and internal processes with emerging County business and devolved functions of Government.
• Generate referrals and use market intelligence to achieve deeper relationships with customers.
• Advise the Business on companies and individuals which exhibit high risk policies and practices hence control and manage risk
• Drive cross selling and migration by tailoring solutions to deepen client relationships
• Maintain a strong performance culture through an inspiring the sales teams

Minimum Qualifications, Knowledge and Experience
• A business related degree
• Minimum 5 years’ experience in banking with at least 3 years in Scheme Relationship Management in a highly competitive environment.

Key Competencies and Skills
• Presentation skills
• IT Skills (Basic MS Office)
• Schemes management
• Financial Analysis
• Interpersonal skills
• Analytical skills
• Leadership
• Communication skills
• Time management
• Negotiation skills
• Selling skills
• Presentation skills


JOB DETAILS:
Corporate Care Management Associate
Reporting to the Team Leader Corporate Care Management, the role holder will be responsible for control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost-effective care.

Key Responsibilities
• Set the appropriate parameters for each admission (claim reserve, initial authorized cost, and duration)
• Interact with clients and service providers to ensure that the care is given within policy guidelines
• Review medical reports and claims for compliance with set guidelines
• Liaise with underwriters on the scope of cover for the various schemes
• Ensure that medical scheme members are attended to round the clock with support from the 24-hour call center.
• Poly-Pharmacy – discourages poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
• Generic substitution – Encourage the use of generics was indicated as a method of reducing the organization's pharmaceutical expenditure.
• Delegated Authority: As per the approved Delegated Authority Matrix
• Prepare periodic reports for management on medical claims
• Ensure claims are processed within the stipulated time
• Perform any other duties as may be assigned from time to time

Key Performance Measures
• As described in your Personal Score Card

Knowledge, Experience And Qualifications Required
• Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
• Moderate understanding of insurance concepts
• Professional qualification in FLMI, ACII and IIK.
• 5-8 years’ experience in case management two of which should be in a supervisory position

Leadership category responsibility framework (Core Competencies

Emerging Leaders In Britam Need To
• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost, and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development, and people supervision as appropriate;
• Embody a high-performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines, and goals in order to optimize operational effectiveness;
• Effectively communicate resource needs, possible opportunities, and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organizational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners of clients

Emerging Leaders Competency Descriptions.
• Presenting and Communicating Information - Speaks fluently; expresses opinions, information, and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports, and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during everyday interactions.
• Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; make rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system/process/problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; set appropriate standards of behavior.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to the current role.
• responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to the current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies
• Knowledge of insurance regulatory requirements
• Knowledge of insurance product
• Sales and marketing management skills


JOB DETAILS:
Please Note:
• The hiring range applies to US-based employment and may be higher in certain US geographic locations. Local salary structures will apply for candidates in other countries.
• As the Principal Product Manager for Disaster Response, you will play a critical leadership role in establishing and delivering proactive and standardized product management for Compassion’s Disaster/Crisis Response global product. This will include being the lead and point person for the Global Partner Alliance (GPA), supporting them with the resources, tools, and critical information to help them serve their supporter neighbours during any/all disasters and major crises.
• Reporting to the Director of Product Management for Targeted Response, you will serve as a leader among Global Marketing & Brand Experience’s (GMBX) global product group, owning and driving a combination of product management (assessing performance and making recommendations to improve it), product development (leading product development initiatives) and product marketing (enabling local teams with strategies/frameworks/tools to market products) for the ministry’s Disaster/Crisis Response global product.
• Working closely with Disaster Resilience teams in Global Program, Risk, Legal, Finance, national office teams, and other functions, you will lead cross-functional efforts to coordinate and implement response strategies (e.g., fundraising, creative, servicing, communication, experience, etc.) in a dynamic environment where no two disasters/crises are the same.

Please Note:
• This position is remote and can be based in the US or in one of Compassion’s countries. The application and resume/CV must be submitted in English.

In your first year, you will:
• Define and set the Disaster/Crisis Response global product vision and strategy, identify its value proposition relative to neighbour/ministry needs, and set out clear success criteria and measures
• Build and finalize a Disaster/Crisis Response MVP (minimal viable product) to form a clear way of working (i.e. roles, process, systems, implementation protocols, etc.)
• Establish effective relationships with colleagues/stakeholders across the global ministry to understand and champion the needs of Disaster/Crisis response neighbours (supporters, participants, global workforce, and others) end-to-end
• Run point on any/all Disaster/Crisis individual responses

What else will you do?
• Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintain a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
• Act as an advocate to raise the awareness of the needs of children. Understand Christ’s mandate to protect children. Commit to and prioritize child protection considerations in all decision-making, tasks and activities across the ministry. Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
• Uphold and engage in Compassion’s core Cultural Behaviors.
• Lead product management effort for a complex, large-scale product to deliver customer expectations and organizational objectives. This includes driving the development and management of product strategy, product definition and messaging, product KPIs, operational service metrics, shared commitments and pricing strategy across a large scale, global product initiative.
• Serve as a subject matter expert among product development senior professionals and leaders to continuously increase relevancy and value for a complex, large-scale product.
• Direct the development and implementation of a complex product initiative including large-scale improvements of the current product, development of product enhancements, and marketing of changes to program.
• Drive the enablement of customer-facing teams to successfully market the Disaster/Crisis product. This includes marketing strategy development, creation of marketing resources and tool kits to guide both on-going product marketing as well as the launch of product improvements and new product initiatives. Lead the sharing of product marketing insights across customer-facing teams. Derive best practices from various benchmarks and insights and propagates practices throughout the organization.
• Lead cross-functional project teams across product development, fundraising solutions, supporter experience, and operations, to cultivate idea creation and exploration to solve organizational product and market challenges.
• Engage and consult as a subject matter expert among stakeholders and leaders to guide product management, development and marketing efforts, including Supporter-facing teams, Global Program, Finance, IT, and Supporter Operations
• Frequently coach, provide expertise, and may oversee the work of other professionals and support staff in the department or division.

What do you bring?
• 10 years of relevant experience working in this or a related field
• Prior experience with non-profit disaster/crisis marketing response, leading and inspiring cross-functional collaboration, relationship building, influence, and negotiation in a complex global environment
• Familiarity with globally recognized disaster, humanitarian, and accountability standards, governance models, and disaster/crisis risk mitigation
• Demonstrated ability to interpret internal/external organizational challenges and recommend practices to improve programs, processes, or services
• Degrees, licenses, or certifications from a nationally or internationally recognized organization/school in a related field (Emergency Management, Disaster Leadership, etc.) is a plus.
• Must be fluent in speaking and writing in English.


JOB DETAILS:
• We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s Executive (ExCo) team.
• Your responsibilities will include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance.
• Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members.

Responsibilities
• Help to manage the calendars of the executive team including scheduling meetings and conference calls
• Manage expenses for the executive team
• Manage travel and accommodation arrangements
• Provide secretarial support at the local office
• Collate information from different stakeholders – both internally & externally
• Act as an office administrator (e.g. suppliers, travel) and ensures that the office is managed well and is running smoothly

Requirements
• Bachelor’s degree in business administration, communication or any related field.
• Minimum 3 years of executive assistant experience is essential
• Excellent attention to details
• Strong interpersonal communication skills and stakeholder management skills
• Excellent organisation skills and priorities management
• Strong sense of urgency and an independent worker
• Flexible, disciplined and confident
• You should be confident and comfortable working across multiple time zones globally and agendas being subject to last minute changes.
• Tech Savvy: Google Drive/Docs, Excel, Word and Powerpoint

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