The role holder will be responsible for the management of the transaction alerts generated for the Group. The role is a critical element of the Bank’s defence against money laundering, terrorist financing.
Primary Responsibilities
• Perform detailed review of cases generated by the transaction monitoring system and/or exception reports and take appropriate follow-up actions.
• Ensure the timely disposition of cases flagged by the transaction monitoring system and adequate documentation of analysis and follow-up actions.
• Ensure timely review and clearance of flagged cases flagged by the remittance monitoring system and adequate documentation/details of analysis and follow-up actions.
• Conduct internal investigation and provide analysis and recommendation to LEVEL 2 or designate.
• Review and monitor parameter values and provide support and recommendations for parameter adjustments or enhancements according to regulatory developments, new transactional trends noted or system enhancement/UAT etc.
• Draft, update and maintain bank-wide and departmental AML TM Policy and Procedure.
• Prepare periodic and regular MIS reports for Senior Management and/or Head Office.
• Provide proactive support to Business Units and departments in ensuring the Branches operate in accordance with the Group Policy and regulatory requirement.
• Coordinate information request from internal auditor, external auditors pertaining to transaction monitoring.
• Conduct and coordinate AML_TM related trainings and AML/CFT Programs implementation.
• Other ad-hoc duties and projects as required
• Perform Detailed Review and Updating of Monthly Risk KPI’s.
Competencies
Sound knowledge of applicable Anti-Money Laundering and Counter Terrorist Financing Regulations (KYC, Transaction Surveillance and Sanctions)
• Strong attention to detail and ability to multitask
• Control focus
• Quality Focus
• Strong strategic and analytical thinking skills
• Good planning and organization skills
• Excellent communication and interpersonal skills
• Proven ability to deal with confidential matters and with discretion.
Requirements & Skills
Relevant compliance experience and/or suitable qualifications.
• Master’s degree in Business Administration, Finance, Accounting or its equivalent from a recognized institution.
• Bachelor’s degree in Business Administration, Finance, Accounting or its equivalent from a recognized institution
Experience
Proven record of accomplishment in similar function in the financial services industry with at least two years’ experience.
Risk Management
Understand the main points of risk for the Bank specifically in relation to trans-actions, the overall risk tolerance of the Bank and the risk to the overall financial services regime. Demonstrated ability to recognize suspicious transactions and the desire to investigate any unusual activities.
Job application procedure
If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 18th July 2022.
Primary Responsibilities
• Assisting the Head of CAO in the overall management/oversight of the Central Account Opening department, by ensuring that the department operates as prescribed under procedure manual, memos and guidelines with a view of ensuring customer satisfaction.
• Ensure thorough vetting of all Account Opening forms & documents as well as customer information update instructions.
• Ensure that all exceptions in account opening documentation are duly approved in accordance with existing guidelines and logged in the deficiency report.
• Adherence to existing guidelines in regard to account opening documentation.
• Accurate verification of maintenances of customer account, image capture, customer accounts modification, NEXTGEN and mobile banking.
• Adherence to the Bank’s Tariff & Concessionary Policy when opening and closing accounts
• Handling of customers complaints and inquiries to ensure they are dealt with immediately upon receipt and / or without undue delays.
• Arranging work schedules and prioritizing work to meet departmental SLA
• Performing of duties with minimal supervision but seeking guidance where and when appropriate to the job and consulting appropriate staff when necessary.
• Positive Response expected to calls for team tasks i.e. crisis management or other duties assigned by the supervisor.
• Ensure positive response to additional duties and participation in banks projects and initiatives.
• Ensure that audit exceptions are addressed.
• Any other duties allocated by the supervisor
Key performance Indicators
• Work accuracy, thoroughness and effectiveness
• Nil number and value of frauds perpetrated, Nil number of fraudulent accounts opened.
• Reduced internal/external customer complaints
• Adherence to the set departmental SLA for all processes
Knowledge & Experience
• At least 2 years’ work experience in banking and a holder of a degree in any business-related course.
• Professional qualification in banking (AKIB) is an added advantage.
Job application procedure
Use the link(s) below to apply on company website.
Assistant Manager_ Customer On-Boarding
Deadline of this Job: 18 July 2022
Primary Responsibilities:
• Prepare insightful reports on economic and industry trends for consumption by relevant governance forums for informed decision making
• In liaison with the Line Manager, develop, maintain, monitor, and update a tracker showing progress on execution of deliverables in line with the 3-year strategic implementation activities and escalate notable deviations
• Support definition of KPIs under the Balanced Scorecard for the Bank and Group Subsidiaries and developing a tracking tool to monitor performance.
• Assist the Line Manager in translating initiatives, work streams and milestones into project plans which ensures successful project completion
• In liaison with the Line Manager assist in setting target metrics / KPIs for work streams and tracking targets set
• Monitoring and tracking of initiatives, facilitating initiative approvals at various stages, reporting deviations, and suggesting remedial actions
• In liaison with the Line Manager support the review of Business plans for initiatives prior to senior management sign off
• Conduct assessment of performance of strategic initiatives to support performance reviews.
• Preparation of periodic reports on progress of transformation for review by the Line Manager
• Deputising for the Senior Manager and attending work stream meetings to support initiative owners in transformation.
• Enforce the cadence process in place and support the change management activities–held within work stream and attend to support sponsors where required
• Identify, analyse, and prepare mitigation tactics for risk (Signaling blocking points and flagging these timely to S&T GM and Senior Manager)
• Identify and manage anticipated resistance including keeping track of any changes to cadence and correct, if need be, to keep discipline
• Responsible for management of the Wave solution (used to track performance of strategic initiatives) including administration, Wave training, assisting users with Wave queries and link with Wave support team.
• Support the periodic reviews of the Group and Bank strategic plan and continuous reporting of the progress to the various identified governance forums
Key Performance Indicator
• Quality and usefulness of insights provided and adopted.
• Performance of Bank (K) under its Balanced Scorecard.
• Strategic initiatives completed in line with project plan and budget.
• Compliance with Strategy Governance Calendar
• Support provided to the Subsidiaries in managing and monitoring their Strategy
Knowledge and Experience
• Ability to understand and translate strategy into action
• Deep understanding of the Balanced Scorecard approach to performance management
• Ability to translate data into useful insights for strategic decision making
• Advanced knowledge and experience in use of excel
• Strong analytical and numerical skills
• Ability to project manage complex and multifaceted strategic projects
• Knowledge and experience in project management
• Effective communicator & good relationship management skills
• Excellent negotiation and influencing skills
• Good interpretation and decision-making ability
• Good people management skill
• Ability to work independently/self-driven
• Good knowledge of other project management applications
• Strong planning, coordination, and time management skills
• 5 years overall strategy/ performance management / banking experience 3 of which should have been at managerial level
Job application procedure
Use the link(s) below to apply on company website.
Manager – Strategy & Transformation
Deadline of this Job: 30 July 2022
Job Purpose:
The incumbent will be responsible for ensuring the best acquiring techniques within the alternative business channels service across the bank.
Key Responsibilities:
• Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring of sales performance and profitability in their region.
• Prospecting new accounts and manages a portfolio of Accounts (Key Merchants).
• New merchant acquisitions and developing merchant relationships.
• Attend to new/potential merchant enquiries, setting up of new merchants’ applications and acquiring of new merchants; communicate proactively with the merchant on business issues and opportunities.
• Ensure proper systems are in place to effectively manage AML/CFT risks at your level.
• Identify opportunities that best utilize the Bank’s infrastructure to meet merchants’ requirements and managing the accounts of existing merchants.
• Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business.
• Capitalized on the bank’s solutions and cross-sell and, to corporate and cards marketing’s clients.
• Problems resolution, including escalation of issues to the correct department.
• Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis
• Tracking on Outstanding Payments of Merchant Accounts.
• Able to analyze data extracted for MIS reports, business reviews and market analysis purposes.
• Monitor chargeback and fraud volumes of merchant accounts and ensure follow-up programs are implemented in response to red flags of high risk merchants.
• Invoicing of services rendered and identifies inactive accounts for culling.
• Any other official duties that may be assigned to you from time to time by Management.
The Person:
The ideal candidate must possess the following:
Qualifications
• University degree in Business related field.
• A minimum of 2-3 years skilled experience in Acquiring Business.
• Exposure to Acquiring processes and procedures is a MUST.
• Proven ability to drive the sales process from plan to close through cross-functional teams.
• Experience in building strong relationship in card payments.
• Extensive knowledge in data analysis and performance tracking.
Key Competencies and Attributes
Interpersonal:
• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
• Excellent people management skills, team motivation and leadership competence.
• Candidate should be able to work regionally.
• Demonstrate the capability to build and maintains strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others
Job application procedure
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke ; closing date is 30th July 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted
Deadline of this Job: 30 July 2022
Job Purpose:
Overseeing all activities within the Digital Relationship Officers (DROs), deciding how to approach tasks and develop a plan to accomplish them, distributing information to DROs and stakeholders, keeping track of and structuring various tasks as well as determining the goals that DROs will work towards.
Key Responsibilities:
• Supervising the day-to-day activities of Digital Relationship Officers (DROs) involved in prospecting and building relationships with current customers in order to effectively sell Digital products.
• Coach and develop Digital Relationship Officers (DROs) to achieve quality performance, setting priorities and attaining career development goals.
• Work with internal marketing staff to determine the most effective campaigns for a geographic area.
• Map and provide timely route plans in conjunction with Head of sales and Branch Managers.
• Pick training needs from staff in your region to ensure standardized product training.
• Identify opportunities to strengthen client relationships and encourage staff to up-sell products and services.
• Develop scripts for Digital Relationship Officers (DROs) to use in emphasizing up selling, increasing channel usage and highlighting and new products or services.
• To work closely with all members of the DFS team and drive delivery of the annual DFS targets which is a combined number across the branch network.
• To develop and implement sales plans across with Digital Partners to increase sales across digital channels.
• Provide timely reports to Head of Sales for the region on performance.
• Work with Branch team to provide continuous operations and product knowledge and training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT).
• Drive uptake of DFS products in the Branch as per agreed KPI’s.
• Ensure Family Bank Agents and Merchants are visible with the correct branding collaterals.
• Ensure that 95% of transactions are migrated to channels.
• Other official duties and responsibilities as allocated by management.
The Person:
The ideal candidate must possess the following:
Qualifications:
• University degree in Business related field.
• An MBA or Masters in Business related courses is an added advantage.
• A minimum of 2-3 years skilled experience in Digital Financial payments.
• Exposure to Digital channels processes and procedures is a MUST.
• Proven ability to drive the sales process from plan to close through cross-functional teams.
• Demonstrable experience as a Team Leader in sales, developing client-focused, differentiated and achievable solutions.
• Extensive knowledge in data analysis and performance tracking.
Key Competencies and Attributes:
• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
• Excellent people management skills, team motivation and leadership competence.
• Candidate should be able to work regionally.
• Demonstrate the capability to build and maintains strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.
Job application procedure
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke ; closing date is 30th July 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.