Deadline of this Job: 31 January 2023
JOB DETAILS:
Halisi Labs is looking for an experienced, focused and aggressive Head of Call Center to run all our call center operations
Duties
• Product Training
• Develop Sales Strategies to meet targets
• Team Management
• Monthly reporting on work done and operations
Qualifications
• Experience as a Call Center Team Lead or Manager for 6months and above
• Excellent experience in sales, developing sales strategies
• People management skills
Compensation
• Competitive retainer comensurate with experience
• Bonus/Commissions on team targets
• Staff Lunch
• Airtime and Data facilitation
• Interact with sales guru's worldwide
The job holder is expected to offer complementary customer experience, ensure prompt and accurate patient registration and reception area management.
Qualifications
• Diploma in Front Office Operations/Business Administration or a degree in a business related field.
• Two years of experience in a customer service/reception environment, primarily focused on customer care.
• Excellent organization and time management skill.
• Ability to maintain productivity under pressure and to multitask effectively.
• Tact, diplomacy and sensitivity.
• Strong written and verbal communication skills
• Knowledge/experience in management information systems.
• Must be computer literate with excellent skills in computer packages
Job Description
• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients.
• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and procedures.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Performs other duties as may be required.
Requirement for Appointment
• Diploma in Customer care/ Public Relations/Business Administration, Communication or its equivalent from a recognized institution.
• Pleasant personality & Good interpersonal skills and People Management skills.
• Knowledge & Competencies of Computer skills.
Duties and Responsibilities
• Assist in handling various routine inquiries received by phone and emails from internal and external stakeholders (Telephone management).
• Assist in directing queries to relevant officers and ensuring that feedback is given promptly.
• Assist in registering and handling customer complaints.
• Receiving walk-in clients.
• Capture and update Client’s data/ office records.
• Respond to clients enquiries through phone calls, messages and emails.
JOB DETAILS:
Halisi Labs is looking for an experienced, focused and aggressive Head of Call Center to run all our call center operations
Duties
• Product Training
• Develop Sales Strategies to meet targets
• Team Management
• Monthly reporting on work done and operations
Qualifications
• Experience as a Call Center Team Lead or Manager for 6months and above
• Excellent experience in sales, developing sales strategies
• People management skills
Compensation
• Competitive retainer comensurate with experience
• Bonus/Commissions on team targets
• Staff Lunch
• Airtime and Data facilitation
• Interact with sales guru's worldwide
Deadline of this Job: 18 January 2023
JOB DETAILS:The job holder is expected to offer complementary customer experience, ensure prompt and accurate patient registration and reception area management.
Qualifications
• Diploma in Front Office Operations/Business Administration or a degree in a business related field.
• Two years of experience in a customer service/reception environment, primarily focused on customer care.
• Excellent organization and time management skill.
• Ability to maintain productivity under pressure and to multitask effectively.
• Tact, diplomacy and sensitivity.
• Strong written and verbal communication skills
• Knowledge/experience in management information systems.
• Must be computer literate with excellent skills in computer packages
Job Description
• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients.
• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and procedures.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Performs other duties as may be required.
Deadline of this Job: 27 January 2023
JOB DETAILS:Requirement for Appointment
• Diploma in Customer care/ Public Relations/Business Administration, Communication or its equivalent from a recognized institution.
• Pleasant personality & Good interpersonal skills and People Management skills.
• Knowledge & Competencies of Computer skills.
Duties and Responsibilities
• Assist in handling various routine inquiries received by phone and emails from internal and external stakeholders (Telephone management).
• Assist in directing queries to relevant officers and ensuring that feedback is given promptly.
• Assist in registering and handling customer complaints.
• Receiving walk-in clients.
• Capture and update Client’s data/ office records.
• Respond to clients enquiries through phone calls, messages and emails.