Deadline of this Job: 19 January 2023
Overall Job Purpose
The Branch Business Consultant - Personal Banking will be responsible for selling Liabilities and Assets in order to grow the Branch Business.
Principle Accountabilities
• Actively seek to grow the portfolio allocated and cross sell to ensure delivery of set targets.
• Have an understanding of all retail and Business banking products that could satisfy customer requirements.
• Ensure customers receive exceptional service by identifying and meeting their needs through provision of a range of products and services.
• Based on leads referred from within the branch and other sources such as listings, contact potential new customers and offer them packaged financial solutions based on assessment of their needs.
• Action any complaint received in accordance with procedures and SLA’s.
• Ensure accuracy of each new account application, loan document, mandate changes etc. Branch Business consultants will be held personally accountable for accuracy and quality of applications they submit.
• Follow end to end on account opening and loan processing. Escalate any items that exceed the agreed service level time lines or where there are unsolved KYC requirements to the Branch Business Manager.
• Achieve individual sales and service targets and support the achievement of team targets.
Minimum Qualifications, Knowledge and Experience
• A Business related degree from a reputable institution
• Atleast 3 years in the Banking Industry
Key Competencies and Skills
• Excellent selling skills and negotiation skills
• Good analytical skills
• Good communication skills and Product knowledge
• Must have integrity
Overall Job Purpose
The Branch Business Consultant - Personal Banking will be responsible for selling Liabilities and Assets in order to grow the Branch Business.
Principle Accountabilities
• Actively seek to grow the portfolio allocated and cross sell to ensure delivery of set targets.
• Have an understanding of all retail and Business banking products that could satisfy customer requirements.
• Ensure customers receive exceptional service by identifying and meeting their needs through provision of a range of products and services.
• Based on leads referred from within the branch and other sources such as listings, contact potential new customers and offer them packaged financial solutions based on assessment of their needs.
• Action any complaint received in accordance with procedures and SLA’s.
• Ensure accuracy of each new account application, loan document, mandate changes etc. Branch Business consultants will be held personally accountable for accuracy and quality of applications they submit.
• Follow end to end on account opening and loan processing. Escalate any items that exceed the agreed service level time lines or where there are unsolved KYC requirements to the Branch Business Manager.
• Achieve individual sales and service targets and support the achievement of team targets.
Minimum Qualifications, Knowledge and Experience
• A Business related degree from a reputable institution
• Atleast 3 years in the Banking Industry
Key Competencies and Skills
• Excellent selling skills and negotiation skills
• Good analytical skills
• Good communication skills and Product knowledge
• Must have integrity
Deadline of this Job: 19 January 2023
Overall Job Purpose
The Relationship Manager - SME Banking to achieve business growth in the SME & Commercial banking segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.
Principle Accountabilities
Acquisition: Business Development
• To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• To ensure acquisition of customers to digital channels i.e. Internet Banking, WHIZZ and other platforms.
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity.
Portfolio profitability (Cross-sell & Retention)
• Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
• Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
• Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
• Assist in Resolving client queries in a timely and appropriate manner
• Assist in collaborating with product specialists, to deliver effective customer solutions.
• Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
• Ensure all customers are on-boarded on a digital platform i.e. WHIZZ, Internet banking
• Ensure Product Per Customer of 5 across the portfolio
• To understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
• To evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.
Customer and Market:
• Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
• Ensure all customer engagements are recorded accordingly
Compliance:
• To ensure compliance with both internal and external regulatory requirements.
• To continuously follow business operational and credit policies ensuring their compliance.
Minimum Qualifications, Knowledge and Experience
• A Bachelor’s degree in any business related field from a reputable institution.
• 4-year experience in client relationship management in the banking industry.
Other Vacancies
Overall Job Purpose
The Relationship Manager - SME Banking to achieve business growth in the SME & Commercial banking segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.
Principle Accountabilities
Acquisition: Business Development
• To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• To ensure acquisition of customers to digital channels i.e. Internet Banking, WHIZZ and other platforms.
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity.
Portfolio profitability (Cross-sell & Retention)
• Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
• Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
• Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
• Assist in Resolving client queries in a timely and appropriate manner
• Assist in collaborating with product specialists, to deliver effective customer solutions.
• Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
• Ensure all customers are on-boarded on a digital platform i.e. WHIZZ, Internet banking
• Ensure Product Per Customer of 5 across the portfolio
• To understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
• To evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.
Customer and Market:
• Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
• Ensure all customer engagements are recorded accordingly
Compliance:
• To ensure compliance with both internal and external regulatory requirements.
• To continuously follow business operational and credit policies ensuring their compliance.
Minimum Qualifications, Knowledge and Experience
• A Bachelor’s degree in any business related field from a reputable institution.
• 4-year experience in client relationship management in the banking industry.
Other Vacancies
Deadline of this Job: 19 January 2023