Deadline of this Job: 13 January 2023
JOB DETAILS:Description
• Perform risk assessments for new and on-going International Banking projects for purposes of ensuring compliance to relevant country, regional and global regulations and guidelines.
• Ensure efficient identification, monitoring of suspicious activities/transactions, and build case files for the transactions deemed suspicious and escalate the findings to management.
• Conduct annual review of thresholds, scenario fine tuning and improvement for transaction monitoring and screening
• Ensure completion of AML questionnaires and document requests from correspondent clients and counter parties.
• Identify and continuously assess risk for all new and existing International Banking Department and subsidiaries and Money Transfer functions
• Reviewing new and existing partnership contracts and identify all potential risks and establish if they are in line with the risk appetite of the business.
• Develop robust key risk indicators to serve as an early warning indicators of increased risk, with appropriate risk threshold levels to provide sound platform for the effective monitoring of risk exposures
• Inculcate the right risk culture across the International Banking function in the subsidiaries by ensuring appropriate accountability for risks at first line of defence level through training, awareness, escalation and reporting and ensuring that the training materials for AML/CFT are applicable and up-to-date.
• Support Management with the effective implementation of the Enterprise Risk Management (ERM) Framework to be able to establish an effective risk-based system to identify, measure, monitor, control and report the Diaspora subsidiaries and Money Transfer functions wide risk.
• Assist in AML/CFT query management from our partners and correspondent banking relationships by addressing internal queries (from within the Diaspora subsidiaries and Money Transfer functions) and external queries (from financial institutions and regulators) relating to money laundering matters.
• Be the business continuity and disaster recovery champion working in liaison with the risk department to come up with strategies and solutions and conduct regular mock-disaster exercises to ensure its ability to operate on an ongoing basis and limit losses in the event of any business disruption
• Conduct Enhanced Due Diligence (EDD) and KYC for the identified higher risks relationships and train the team on EDD and KYC.
• Enhance collaboration within Equity Bank subsidiaries and partners on KYC, AML, and sanction issues using the latest technologies to enable prevention, detection, fraud or financial crimes through amalgamation of client data for streamlined and secure processes.
• Sensitize stakeholders at strategic and operational levels of Equity Bank Group on the International Banking regulations and processes accordingly and subsequently recommend enhanced training opportunities.
• Ensure that the various units of International Banking are trained and advised on the product risks accompanying their business projects, including creation and overseeing the activities of a joint product risk committee.
• Develop, review and update policies and procedures for International Banking and cascade the same to all the subsidiaries for implementation and monitor their implementation.
• Maintain a broad knowledge of products and product features by working closely with partners, subsidiaries and the Enterprise Risk Management departments in Equity Bank group and subsidiaries.
• Determine and recommend system security improvements to enable compliance with best practice system risk & security requirements and global General Data Protection Guidelines, GDPR.
• Build relationships with the Bank’s internal departments and management to allow for successful collaboration in mitigating exposures that are a threat to International Banking and the bank’s objectives.
• Perform follow-up and support closure of compliance and risk related audit findings.
• Represent the bank as when required at various levels and platforms both locally and internationally to support the departmental objectives.
Qualifications
• Bachelor’s degree in a business management discipline or related field from a reputable institution is preferred with a post graduate training in Financial services, Risk Management and or compliance as an added advantage.
• Minimum of 2 years’ experience in KYC and AML Compliance in a regional commercial bank, in a busy organisation, with strong understanding of overall banking operations, systems, and processes.
• A minimum of 1 years experience in interaction with banking systems in the risk management or controls front.
• Experience in working within a big-data analysis environment with the use of SQL /advanced Excel etc.
Deadline of this Job: 08 January 2023
JOB DETAILS:Job Purpose Statement
To provide prompt, personalized and efficient customer service to the Personal Banking Customers, deepen existing customer relationships through cross sell thereby increasing customer share of wallet with the Bank.
Key Accountabilities (Duties and Responsibilities)
Customer Service 50%
• Provide customers with personalized service to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
• Ensure clients are aware of all the Privileges & Solutions offered under Private Banking
• Manage and control the operations of the Private Banking Lounge to maintain the Centre as both an aesthetically pleasing and comfortable lounge
• Ensure clients are aware of all other financial services offered by the bank
• Use systems effectively for customer contact management, sales and service activity
• Ensure delivery of service promise and practice brand values
• Minimize client attrition
• Ensure set Complaint Management processes are followed and TATs are met
Financial 20%
• Maximize uptake of products by existing and new customers through lead generation, courtesy calling and cross selling of bank products.
• Source new business from clients through referrals, marketing activities and personal contacts • Identify and recommend business development opportunities
• Customer profiling in conjunction with the segments Relationship Managers for possible upgrades to different segments
Internal business processes 30%
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
• Strong responsibility for ethical selling to customers with complete disclosure about products and services
• Ensure Portfolio supported is closely monitored and actions recommended are diligently executed
• Ensure required approvals are obtained before authorizing payments
• Ensure accounts are not overdrawn without authorization
• Adherence to policies, procedures and statutory guidelines.
Minimise exposure to bank wide risks, enforce zero tolerance to non-compliance with KYC and AML regulations.
• Lead the process and confirm that closure of gaps/lapses identified, corrective and preventative actions for the segment identified by audit, risk and compliance reviews; investigations or other assessment mechanisms are undertaken within the agreed time frame. • Use of digital workflows and processes to achieve efficient and impactful engagement and accurate delivery of service.
• Use data, information and insights to drive decision-making.
Learning and growth 10%
• Complete training programs allocated in line with your Role
• Proactively manage own learning and development • Adhere to all HR policies
Ideal Job Specifications
Academic:
• Bachelor’s degree in a business related field
• Master’s Degree will be an added advantage
Professional:
• Customer Relationship Management Course
• Communication Skills ( Harvard Management Mentor)
• Customer Focus (Harvard Management Mentor)
• Negotiation Skills (Harvard Management Mentor)
• Certificate of Proficiency in Insurance (COP) will be an added advantage
Desired work experience:
• University degree
• Minimum 3 years’ experience in customer service role with a financial services institution.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Good working knowledge and understanding of general commercial regulations and practices.
• COP is highly desirable