Customer Service jobs at Machakos County Public Service Board and Other Companies in Kenya

 
Deadline of this Job: 04 January 2023

Vacancy Reference No. - MCPSB/12/2022/042

Duties and Responsibilities
• Be responsible for the overall administration of a County Department to which he/she is assigned or re-assigned;
• Be responsible for needs of the local community and the functions and competences assigned to and transferred to the County;
• Facilitate a culture of public service and accountability in the county public service; COUNTY CHIEF OFFICERS
• Be performance oriented and focused on the objects of devolved government as set out in the Constitution;
• Be efficient and ensure that the County Departments align their roles and responsibilities with the priorities and objectives set out in the County’s policies and plans;
• Organize his/her department and other structures in a flexible way in order to respond to changing priorities and circumstances;
• Assign clear responsibilities for the management and coordination of the County department and functions;
• Allow participatory decision making as far as practicable;
• Provide an equitable, fair, open and non-discriminatory working environment;
• Submit quarterly reports of the respective department to the County Executive Committee through the respective CEC-Member and to the County Assembly through the County Secretary and to respect the oversight role of the County Assembly by giving information and honoring summons whenever required;
• Implement the policies and plans developed by the County Government;
• Provision of strategic policy direction for effective service delivery;
• To ensure departmental compliance with National Values and Principles of Governance as outlined in Articles 10 and 232 of the Constitution;
• Performance of any other functions conferred by the Constitution, National or County Legislation;
• He/ She will be responsible to the County Executive Committee Member (CECM) for administration of a county department as provided under section 46; and
• Carry out any other function incidental to any of the assigned functions and/or as may be assigned from time to time by the County Governor.
• Requirement for Appointment

For appointment to this grade, an officer must: -
Be a Kenyan citizen.

• Holds a first degree from a university recognized in Kenya.
• A Master’s degree or higher academic qualifications from a university recognized in Kenya will be an added advantage.
• Have vast knowledge and experience of not less than five (5) years in the relevant field, three (3) of which should be in a senior/managerial position in a large organization;
• Demonstrate thorough understanding of County development objectives of vision 2030;
• Be a strategic thinker and results-oriented;
• Have excellent communication, organizational and interpersonal skills;
• Have capacity to work under pressure to meet strict timelines;
• Have ability to work in a multi-ethnic environment with sensitivity and respect for diversity;
• Demonstrate understanding and commitment to the National Values and Principles of Governance as outlined in Articles 10 and 232 of the Constitution of Kenya 2010;
• Be Computer literate; and
• Satisfy the requirement of Chapter Six of the Constitution of Kenya 2010.