Job Purpose
• The purpose of the role is to closely monitor and collect from allocated monitoring portfolio PAR (1-90 days) i.e. Normal & Watch category) within all sectors of the Bank and strategizing for returning the accounts to performing status or and reducing slippages/attrition to NPL.
Key Responsibilties
• Debt collection
• Customer Experience
• Risk & Compliance
Main Activities
Debt collection
• To proactively identify delinquent accounts (1-90days) and promptly rectify the default to ensure minimal attrition to Non-performing Category.
• Ensure cure rate (Arrears collections) of 95%(Minimum).
• Ensure roll rate (Attrition) of 5% maximum.
• Ensure that demand letters as per the payment diary are generated and dispatched within 2-days and the respective telephone follow ups made.
• Issue pre-listing notices when the facilities are 60 days in arrears.
• Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy.
• Strictly monitor payment arrangements to ensure compliance and escalate hardcore cases to the next level.
• Promptly attend to customers’ requests and queries either through call backs, faxing or mailing requested documents.
• Provisions not to exceed set budget through proactive management of overdue facilities.
• Implement Credit monitoring policies. i.e. exercise the enforcement process of recovering debts through constant calling, sending of SMS’s, demand letters & emails, issuance of notices and ensure that no losses are incurred in terms of Credit Monitoring in conjunction with Legal department
Customer Experience
• Giving customers information relating to the balances and general account status information to facilitate payments and Provide feedback concerning customer payment behavior to management.
• Prompt calling of customers using the payment diaries produced on a daily basis. Generally, manage and control all matters relating to delinquency.
• Minimizing customer complaints and ensure all customer complaints are closed within the reporting period.
• Giving customer feedback on time. This involves activities like sending client’s statements as per their request and responding to any queries that they may have.
• Encouraging customers to take up more loans and open up business accounts as a means of income generation to the bank.
Deadline of this Job: 02 January 2023
Job Purpose
The purpose of the role is to overseeing operations of all digital services channels. The role is responsible for day-to-day support and administrative management of the Sidian Bank Digital channels; ATM, Internet Banking, Mobile Banking, Host-to-Host and card.
Key Responsibilties
• Digital channels support
• Money remittance partnerships
• Product Development
• Project Management
Main Activities:
Digital Channels Support
• Ensure that all the Card and Electronic Channel Systems are properly managed and achieve optimal uptime, efficiency, compliance and cost containment. This includes infrastructure, integration and application.
• Provide back office support for all bank’s digital channels: card, mobile, internet banking, LIPA na MPESA, money remittance and host to host integrations.
• Regularly review and monitor the sale of all digital services to current and prospective customers of the Bank in order to generate maximum income and return on investment.
• Promote product awareness via appropriate internal training and marketing as well as ensuring overall attainment of all cash management sales target.
• Ensure all policies, procedures and tariffs are in place for all digital services.
Deadline of this Job: 02 January 2023
Job Purpose
• The Job holder will be responsible for managing Sales & Business Development of Digital, Transaction Banking & Cash Management products and channels, which involves growing uptake and utilization from the bank’s target markets. The job includes continuous enhancement of the breadth and depth of product lines for the division to achieve and sustain competitive positioning in the target markets. Effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple solutions from appropriate range of the bank’s product is critical.
Key Responsibilties
• Strategic input and planning
• Sales and Business Development
• Marketing
• Customer Experience
• Risk & Compliance
Main Activities:
Strategic input and planning:
• Contributes to the completion of the Digital, Transaction banking & Cash Management strategy by preparing and implementing an individual business plan that encompasses strategies for performance on branch and SBU growth objectives.
• Prepares a personal action plan that contributes to the overall budget.
Sales & Business Development:
• Full responsibility for all digital product lines and all sales and business development: Credit card sales; Corporate Internet Banking sales; Mobile Banking; Mobile Lending; Retail Internet banking; Lipa Na MPesa products – Tills/Paybills/Express; Salary advance for employed staff; Debit Cards and Money Transfer remittances.
• Develop business opportunities and monitor digital channels activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch and SBU remains competitive and promptly reacts to changing market conditions and customer needs.
Other Vacancies
Job Purpose
• The Job holder will be responsible for managing Sales & Business Development of Digital, Transaction Banking & Cash Management products and channels, which involves growing uptake and utilization from the bank’s target markets. The job includes continuous enhancement of the breadth and depth of product lines for the division to achieve and sustain competitive positioning in the target markets. Effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple solutions from appropriate range of the bank’s product is critical.
Key Responsibilties
• Strategic input and planning
• Sales and Business Development
• Marketing
• Customer Experience
• Risk & Compliance
Main Activities:
Strategic input and planning:
• Contributes to the completion of the Digital, Transaction banking & Cash Management strategy by preparing and implementing an individual business plan that encompasses strategies for performance on branch and SBU growth objectives.
• Prepares a personal action plan that contributes to the overall budget.
Sales & Business Development:
• Full responsibility for all digital product lines and all sales and business development: Credit card sales; Corporate Internet Banking sales; Mobile Banking; Mobile Lending; Retail Internet banking; Lipa Na MPesa products – Tills/Paybills/Express; Salary advance for employed staff; Debit Cards and Money Transfer remittances.
• Develop business opportunities and monitor digital channels activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch and SBU remains competitive and promptly reacts to changing market conditions and customer needs.
Other Vacancies
Deadline of this Job: 02 January 2023
Deadline of this Job: 01 January 2023