Deadline of this Job: 24 December 2022
JOB DETAILS:Job Description
The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of the duties and responsibilities during and after the training:
• Manage large amounts of outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Research required information using available resources
• Document all call information according to standard operating procedures
• Complete call logs and reports
• Recognize, document, and alert the management team of trends in customer calls
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Utilize software, databases, scripts, and tools appropriately
• Meet personal/team qualitative and quantitative targets
• And any other duties assigned
Qualifications
• 1 year experience in a call center or customer service environment
• Diploma or Degree in public relations or any other related field
• Knowledge of administration and clerical processes
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• Familiarity with CRM systems and practices
• Verbal, (English language proficiency
• Superior listening skills
• Proficient in relevant computer applications
• Stress tolerance and resilience
• Excellent data entry and typing skills
• Achieve thoroughness and accuracy when accomplishing a task.
• Willingness to think proactively and anticipate future needs
Deadline of this Job: 30 December 2022
YOUR JOB• You are a member of the Integrated Health Team, servicing the International Organisations. More specifically you’ll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp – Madrid – Kuala Lumpur – Singapore - Greenock – Nairobi)
• You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary:
• You analyse requests for medical treatments and hospitalizations. You verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs. You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
• You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
• You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
• All our clients and medical providers are internationally located. Therefore you manage the English language well, both spoken and written.
• You will be required to work flexible shifts: day and night as needed
YOUR PROFILE
• You are fluent in English, both spoken and in writing. Knowledge of another language is required.
• You work in an accurate and independent way.
• You can work against deadlines.
• You are stress resistant.
• You are a team player.
• Work experience in a medical environment is a plus, though not required.
• Working hours: 3pm to 12 pm Monday to Sunday with 2 days off during the week
• Language requirement: English PLUS a European Language