Customer Service jobs at Imperial Managed Solutions East Africa and Other Companies in Kenya

Manager: Client Services job at Imperial Managed Solutions East Africa
Deadline of this Job: 22 December 2022

Job Function
Maintain ownership of a portfolio of Imperial Managed Solutions EA clients retention, growth and development within that portfolio.

Key performance areas
• Collate and analyze operational data and generate client dashboard reports.
• Analyze client data based on operations for internal and external.
• Business review meetings pre-scheduled for the year.
• Manage and optimize interactions with Internal and External customers to ensure centricity.
• Ensure contractual obligations are adhered to by both client and business.
• Participate in the implementation of departmental and site EMS objectives.
• To ensure smooth take-on of clients projects.

Qualifications required
• A Bachelors in Sales and Marketing or any Business related course.
• Project Management qualifications and skills an added advantage.

Skills and experience required
• Minimum 3 years of experience within logistics services industry in a mangement role.
• Have a proven sales and marketing experience.
• Excellent communication & presentation skills.
• Be able to communicate with Customers and Clients at senior levels.