Deadline of this Job: 09 December 2022
JOB DETAILS:Purpose:
The incumbent will be tasked with providing support in the operations segment of the Custody and Investment Services Unit of I&M Bank. In general, the officer will be required to;
• Co-ordinate with all internal and external stakeholders in onboarding investment clients and processing transactions in line with the bank’s policies and procedures.
• Process securities settlements and carry out general banking activities in line with the capital markets regulatory requirements.
• Perform the day-to-day corporate actions including the timely dissemination of information to internal and external stakeholders.
• Perform reconciliation of accounts and accurate reporting of all cash and non-cash securities.
• Carry out the billing process and income collection as per the custody and banks tariff.
• Support the growth and implementation of the Custody & Investment Services strategy
• Any other duties as may be assigned.
Key Responsibilities:
CDS Operations
• Client onboarding- Opening of all investment accounts; Innova/Central Depositories (CDSC/ Central Bank of Kenya).
• Pre-matching of trade transactions with brokers & the exchange, ensuring a daily reconciliation before market deadlines.
• Escalation of any settlement transactions that may cause trade failure.
• Ensuring that all client requirement/communication/ queries are responded to or processed within the set TAT.
• Immobilisation, private transfer of securities, lien processing and other CDS account operations.
Settlements
• Settlement and reconciliation of all securities traded.
• Accurate processing of interest payments and maturities on the date of receipt.
• Monitoring funds received and ensuring that this are credited to the relevant accounts in a timely manner.
• Pro-active management of all client trades from start to end to ensure timely settlement.
• Correctness of entries with respect to funding, proceeds and tax liabilities thereof to the Client(s) cash accounts.
Corporate Actions Processing
• Information relating to all corporate action announcements are communicated and captured accurately and within set deadlines.
• Pro-active monitoring of Corporate Action entitlements and where required follow-up with the shares registrars to ensure receipt of client entitlements on or before due date.
• Reconciliation and processing of all cash and securities proceeds in a timely manner.
General Custody and Banking activities
• Processing of payment instructions on timely manner.
• Income collection of all fees and charges related to the department.
• Dispatch of custody reports on time as per the department reporting schedule.
• Maintenance of the common folder and custody assets register, ensuring correct records are maintained.
• Initiating process improvements to ensure accuracy and efficiency.
Reconciliation
• Review of all reconcilable accounts on a daily basis, ensuring timely resolution of outstanding items within the agreed age limit.
• Monthly reconciliations of all custody assets.
• Proper filing of documents and archival as per the procedure’s manual.
Person Specifications
Academic Qualifications
• Bachelor’s degree in any discipline from a recognized institution
Professional Qualifications
• Part completion of CISI/ACCA/CFA or its equivalent.
Experience
• At least three-years investments, banking or other relevant experience
• Good working knowledge the capital markets regulatory requirements, operations, and products
• Have a good understanding of all settlement related functions
• Experience in reconciliations will be an added advantage
Generic Competencies
• Technical skills
• Ability to communicate
• Report writing skills; and
• Numeric skills
Skills and Attributes
• Excellent communication and interpersonal skills
• Good marketing skills
• High level of accuracy and attention to detail
• Excellent time management skills & proactive in all aspects
• Must be able to perform optimally under pressure and with strict deadlines
• Ability to learn new systems fast
• Resilience and drive
• Ability to work with and in a team
Deadline of this Job: 09 December 2022
Job Purpose
Responsible for business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank’s strategy.
Key Responsibilities
• Implement the Bank’s business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities and assets and meet targets set under annual performance plans for the Branch.
• Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews.
• Support the business development team at the Branch in understanding customer needs and proposing solutions based on a relevant combination of the Bank’s current product and service offering (i.e. offer a suite of products and services that meets the client’s needs).
• Identify and develop new and profitable businesses and sales volumes for all bank products while ensuring active cross-selling in all business development areas (Commercial, Treasury ), achieving targets for profitability, new customer acquisition, customer relationship growth.
• Contribute to the uptake of digital channels by all customers of the branch.
• Support marketing initiatives and monitor and provide regular feedback on products performance.
• Build and deepen relationships with existing and new clients to achieve increase in share of wallet and revenues.
• Drive revenue streams for the branch, both funded and non-funded income.
• Create a smooth interface between the various branch functions of Retail, Operations, Risk Management, Credit, Commercial Banking, Treasury, and Customer Service.
• Ensure customer satisfaction by upholding world class customer experience defined around speed and accuracy – First Time Right.
• Conduct personal visits to customers on a regular basis to optimize on sales and resolve all customer complaints and queries expeditiously.
• Work with Customer Experience team to ensure that branch customers are provided with a one-stop convenient, efficient and reliable total banking solutions.
• Oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.
• Implement and monitor the operational risk management guidelines for the branch.
• Manage operational and business risks and costs to maximize profitability.
• Maintain the look, feel and physical security of the branch premises, staff and customers.
• Monitor compliance with both internal and external regulatory requirements. Ensuring that Shariah-related, Know Your Customer (KYC), Anti-Money Laundering (AML), and other policies are adhered to; ensure compliance implementation and compliance with operational policies and procedures.
• Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• Oversee the collection of all the required information and documentation required for credit processing from the clients—the goal is to ensure that complete credit applications are presented to the credit team, and support the relationship managers in advising the client of any missing information that would delay the processing of the application.
• Keep customers (especially key customers) informed of the progress of their credit applications.
• Follow up with credit risk department and other support units to ensure timely approval and disbursement of facilities (help resolve any issues with the client as needed).
• For high-value clients, contact the client immediately in the event of non-payment of a loan installment, and, if not resolved, take subsequent actions to recover credit in arrears according Bank procedures.
• Manage Portfolio at Risk relating to the Branch within acceptable level as per defined targets.
• Provide leadership, direction and pace to the branch team.
• Build, develop and motivate a high performing team.
• Identify training gaps and recommend on required training interventions.
Qualifications And Experience
• Business related degree from a recognized university with a major in Finance, Marketing and/or Economics.
• Relevant post graduate professional qualification AKIB will be an added advantage.
• Proven experience of at least 3 years in a similar position (relationship management).
• Knowledge of banking products
• Possess Advanced Credit Appraisal Techniques and Report writing skills.
Skills And Competencies
• Ability to manage relationships through interpersonal skills.
• Ability to acquire and apply new knowledge relevant to the role, keep abreast of policies, procedures and guidelines relating to the role.
• Ability to demonstrate a positive approach to teamwork by sharing information and contributing to team effort.
• Excellent selling skills
• Ability to set stretched targets and impose a high personal standard.
• Having attention to detail and ability to capture information accurately.
• Commercial awareness with good analytical skills.
• Ability to communicate clearly and concisely both orally and in writing.
Personal Attributes
• Dynamic, individual with the ability to work under pressure, with high emotional intelligence.
• Strong networking skills, for both internal and external networks.
• A passion for performance, teamwork, and achievement in a competitive and dynamic environment.
• Hardworking, strategically minded individual with excellent self-leadership, organizational, and planning skills
Deadline of this Job: 16 December 2022
JOB DETAILS:
Purpose of the Job
Ensure that the Bank’s need to provide adequate controls over the risks encountered in the pre- and post-credit granting stage of the credit process are satisfied by verifying key documents and maintaining tight control over physical stock counts, warehousing inspection, and monitoring key distributors in line with approved parameters.
Key Responsibilities
• Undertake a comprehensive and robust monitoring, stock count and other activities of customers related to CMU in line with approved sanction and various distributorship schemes.
• Undertake periodic and ad-hoc visits / spot checks to review clients’ operations and provide a comprehensive status report as stated in approved sanctions, which must include identification of potential structural weakness in clients’ operations.
• Liaise with external agents, e.g., warehousing/collateral agents etc. on behalf of the Bank and act as a checker on their activities in line with executed service agreements. Reports will be duly provided for such activities.
• Provide guidance and input in applications requiring monitoring from CMU prior to submission to Credit while simultaneously proceeding with validation of information and documentation provided by the customer.
• Ensure CMU SharePoint is updated with relevant reports and documentation as required by centre.
• Track collections from key distributors under the various approved schemes to forestall any possible diversion of sales proceeds.
• Authorisation of funds transfer from collection accounts to client’s current accounts.
• Review account performance vis-a-vis terms and conditions of approval and ensure strict adherence.
• Verify documents and information in day-to-day work as delegated by Account Management or Credit Evaluation in line with approved turnaround time.
• Diarize and follow up on conditions of sanction/covenants as relates to the CMU function.
• Refer/escalate / flag up problematic or irregular accounts (inappropriate payment patterns, failure to meet specific covenants etc.) to Credit Evaluation and Account Management for inclusion in monthly watch list.
• Maintain a proper monitoring system and ensure that the data set is complete and accurate.
• Design reports that address the tracking and measurement of agreed account performance criteria.
• Co-ordinate monthly transaction status report to Management.
• Confirmation of invoices and contracts being financed under Invoice Discounting and Contract Financing.
• Review and approve Trade Loan Facilities submitted for drawdown.
• Manage debtors and creditors in need where the bank has carried out Contract Financing.
• Establish and maintain close working relationships with internal and external service providers.
• Ensure adherence and compliance to all policies, processes, and procedures.
• Any other roles or tasks to be assigned by Head, Account Management & Collateral.
Knowledge
• B.Com or Business-related degree. Additional qualifications will be an added advantage.
• Sound knowledge and understanding of credit criteria, credit policies, risk and financial analysis, credit control and the application thereof
• Thorough working knowledge of the operating system and its related procedures, for analysing the account behaviour of clients.
• Thorough understanding of all the bank’s product and facilities that give rise to counterparty credit risk.
• Understanding terms of the facilities and any conditions and covenants that will need to be complied with over the duration of the facility’s life.
• Understanding of the bank’s systems, policies, and procedures to optimally draw on the available information to manage and control the post-credit granting processes.
Experience
• Minimum of 5 years’ experience in a banking environment preferably with a risk management background.
JOB DETAILS:
Purpose of the Job
Ensure that the Bank’s need to provide adequate controls over the risks encountered in the pre- and post-credit granting stage of the credit process are satisfied by verifying key documents and maintaining tight control over physical stock counts, warehousing inspection, and monitoring key distributors in line with approved parameters.
Key Responsibilities
• Undertake a comprehensive and robust monitoring, stock count and other activities of customers related to CMU in line with approved sanction and various distributorship schemes.
• Undertake periodic and ad-hoc visits / spot checks to review clients’ operations and provide a comprehensive status report as stated in approved sanctions, which must include identification of potential structural weakness in clients’ operations.
• Liaise with external agents, e.g., warehousing/collateral agents etc. on behalf of the Bank and act as a checker on their activities in line with executed service agreements. Reports will be duly provided for such activities.
• Provide guidance and input in applications requiring monitoring from CMU prior to submission to Credit while simultaneously proceeding with validation of information and documentation provided by the customer.
• Ensure CMU SharePoint is updated with relevant reports and documentation as required by centre.
• Track collections from key distributors under the various approved schemes to forestall any possible diversion of sales proceeds.
• Authorisation of funds transfer from collection accounts to client’s current accounts.
• Review account performance vis-a-vis terms and conditions of approval and ensure strict adherence.
• Verify documents and information in day-to-day work as delegated by Account Management or Credit Evaluation in line with approved turnaround time.
• Diarize and follow up on conditions of sanction/covenants as relates to the CMU function.
• Refer/escalate / flag up problematic or irregular accounts (inappropriate payment patterns, failure to meet specific covenants etc.) to Credit Evaluation and Account Management for inclusion in monthly watch list.
• Maintain a proper monitoring system and ensure that the data set is complete and accurate.
• Design reports that address the tracking and measurement of agreed account performance criteria.
• Co-ordinate monthly transaction status report to Management.
• Confirmation of invoices and contracts being financed under Invoice Discounting and Contract Financing.
• Review and approve Trade Loan Facilities submitted for drawdown.
• Manage debtors and creditors in need where the bank has carried out Contract Financing.
• Establish and maintain close working relationships with internal and external service providers.
• Ensure adherence and compliance to all policies, processes, and procedures.
• Any other roles or tasks to be assigned by Head, Account Management & Collateral.
Knowledge
• B.Com or Business-related degree. Additional qualifications will be an added advantage.
• Sound knowledge and understanding of credit criteria, credit policies, risk and financial analysis, credit control and the application thereof
• Thorough working knowledge of the operating system and its related procedures, for analysing the account behaviour of clients.
• Thorough understanding of all the bank’s product and facilities that give rise to counterparty credit risk.
• Understanding terms of the facilities and any conditions and covenants that will need to be complied with over the duration of the facility’s life.
• Understanding of the bank’s systems, policies, and procedures to optimally draw on the available information to manage and control the post-credit granting processes.
Experience
• Minimum of 5 years’ experience in a banking environment preferably with a risk management background.