Deadline of this Job: 11 December 2022
Job Summary:
The Chief Manager, Service Management as the head of IT Service Management Section of ICT Division, is responsible for the following functions:
• Overall management of the 1st level support (ICT Service / Help Desk) and 2nd second level support and problem management for end users in all KRA stations;
• Responsible for end user devices, productivity tools, inventory and support
• Focal point for all end user computing needs
Key Responsibilities:
• Formulates, maintains and implements ICT policies, standards, strategies and procedures necessary to effectively support the Authority’s corporate objectives with respect to end users compute requirements and provision of productivity tools
• Responsible for strategic planning, design and deployment of end user computing tools and equipment across all KRA Offices
• Conducts research on the level of usage, means of increasing usage on productivity tools, advises management on suitable inexpensive tools for use in the Authority
• Performs cost-benefit and return on investment analysis productivity tools investments and advises management suitable solutions
• Assesses, approves, and administers all end user equipment, hardware, and software upgrades
• Ensures implementation of IT best practices and KPIs for user support
• Manages issue resolutions and user relationships by ensuring tickets are resolved within the prescribed internal standard and providing feedback to the requestor
• Negotiates with service providers on favourable terms to ensure maximum return on investments
• Implements cost reduction strategies including leasing options as well as implementation of shared services
• Provides ICT support to business operations in the outstations, in close liaison with other ICT Sections
• Documents and maintains up to date end user compute assets inventory and supporting documentation
• Develops operational budgets for Service Management Section
• Advices DC ICT on technical aspects pertaining to optimal utilisation of resources, cost reduction strategies and better service delivery on end user ICT services
• Establishes trends/patterns of recurring SLA breaches or inefficiencies and implements remedial measures
• Manages day-to-day operations of the Service Management Section to ensure effective technical support, target setting and performance management
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements
Job Summary:
The Chief Manager, Service Management as the head of IT Service Management Section of ICT Division, is responsible for the following functions:
• Overall management of the 1st level support (ICT Service / Help Desk) and 2nd second level support and problem management for end users in all KRA stations;
• Responsible for end user devices, productivity tools, inventory and support
• Focal point for all end user computing needs
Key Responsibilities:
• Formulates, maintains and implements ICT policies, standards, strategies and procedures necessary to effectively support the Authority’s corporate objectives with respect to end users compute requirements and provision of productivity tools
• Responsible for strategic planning, design and deployment of end user computing tools and equipment across all KRA Offices
• Conducts research on the level of usage, means of increasing usage on productivity tools, advises management on suitable inexpensive tools for use in the Authority
• Performs cost-benefit and return on investment analysis productivity tools investments and advises management suitable solutions
• Assesses, approves, and administers all end user equipment, hardware, and software upgrades
• Ensures implementation of IT best practices and KPIs for user support
• Manages issue resolutions and user relationships by ensuring tickets are resolved within the prescribed internal standard and providing feedback to the requestor
• Negotiates with service providers on favourable terms to ensure maximum return on investments
• Implements cost reduction strategies including leasing options as well as implementation of shared services
• Provides ICT support to business operations in the outstations, in close liaison with other ICT Sections
• Documents and maintains up to date end user compute assets inventory and supporting documentation
• Develops operational budgets for Service Management Section
• Advices DC ICT on technical aspects pertaining to optimal utilisation of resources, cost reduction strategies and better service delivery on end user ICT services
• Establishes trends/patterns of recurring SLA breaches or inefficiencies and implements remedial measures
• Manages day-to-day operations of the Service Management Section to ensure effective technical support, target setting and performance management
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements
Deadline of this Job: 11 December 2022
• This role will collaborate cross-functionally to ensure we are within compliance with our customers and 3rd party requirements (i.e. InfoSec, ISO, PII) as well as local, and international information security, privacy measures and business requirements (e.g.. GDPR, DP, TISAX).
• You will advocate for the protection of our users’ data; evangelize data privacy and security best practices; establish and operate global information security programs. The role is also responsible for interactions with customers and prospects in addressing security and compliance questions and will be the face of Sama’s Information Security program and practices to external stakeholders.
• The ideal candidate is a hands-on leader who can think strategically and carry company-wide initiatives from definition through implementation in collaboration with internal teams across Sama and externally with our customers. You will be the person who is responsible for assessing the regulatory environment in which we do business—as well as the security needs of our customers—and working with functional leads to establish programs that ensure we are compliant and protected.
• If you have a proven background in managing projects and improving processes in the audit or GRC space and building strong teams and relationships while doing it, we’d love to hear from you!
Key Responsibilities:
• Create and maintain the strategic plan and roadmap for Sama governance, risk management, and compliance for information security.
• Monitor continuous improvement of policies, procedures, and technology (including automation) related to security and compliance to enable risk reduction, business enablement and operational efficiencies
• Independently assess compliance, security, privacy, legal and business risks and advise the management team accordingly
• Manage internal and external security audits in collaboration with cross-functional teams
• Lead BCP and Incident Response initiatives
• Identify and classify Sama’s Information assets with respect to their sensitivity and criticality to the business across all functions and departments
• Interact with the Sales Team for contract review and completion of customer security questionnaires and audits with a high level of customer service and responsiveness
• Establish trusted relationships with business stakeholders across a geographically distributed team to foster continuous improvement and change management in compliance practices
• In collaboration with Product/R&D, establish standards and workflows that ensure our product development teams are building and maintaining secure, compliant software systems
• Led development of security and compliance KPIs and metrics to track program effectiveness
• Maintain and mature comprehensive security awareness and training programs
• Interact with industry experts and stay abreast of best practices in the security and compliance space to maintain technical expertise and apply these practices to Sama business challenges
• Willingness to participate in global conference calls and meetings outside of normal business hours to facilitate global business
Minimum Qualifications:
• Bachelor’s degree in a related field
• 8+ years of related experience; 2-3 years of leading/managing teams
• Prior experience establishing and maintaining InfoSec programs, compliance and other programs for regulations or certifications such as ISO, GDPR, SOC2, TISAX etc.
• Global Privacy experience and knowledge is an added advantage (EU, US, APAC ideally)
• One or more industry certificates e.g. CISSP, CISA, CISM, CRISC, CIPP, PMP, PRINCE2
• Strong project management skills with the ability to manage and coordinate multiple projects and prioritize work in a fast-paced atmosphere with minimal supervision
Preferred Qualifications:
• Experience implementing and maturing security programs in a fast-paced start-up/emerging growth environment
• Prior experience with B2B SaaS products, enterprise application
• Capable of thinking independently and creatively to analyze situations and potential repercussions and communicate and execute the necessary steps to solve problems
• A self-starter with the ability to work independently and as part of a team displays a cooperative work style
• Ability to interact effectively with employees at all levels of the organization
• Excellent communication skills (verbal, written and interpersonal) with the ability to present clear, well-thought-out recommendations
• Attention to detail and accuracy
• Ability to discreetly handle highly confidential and proprietary information
• Ability to deal with ambiguity effectively
• This role will collaborate cross-functionally to ensure we are within compliance with our customers and 3rd party requirements (i.e. InfoSec, ISO, PII) as well as local, and international information security, privacy measures and business requirements (e.g.. GDPR, DP, TISAX).
• You will advocate for the protection of our users’ data; evangelize data privacy and security best practices; establish and operate global information security programs. The role is also responsible for interactions with customers and prospects in addressing security and compliance questions and will be the face of Sama’s Information Security program and practices to external stakeholders.
• The ideal candidate is a hands-on leader who can think strategically and carry company-wide initiatives from definition through implementation in collaboration with internal teams across Sama and externally with our customers. You will be the person who is responsible for assessing the regulatory environment in which we do business—as well as the security needs of our customers—and working with functional leads to establish programs that ensure we are compliant and protected.
• If you have a proven background in managing projects and improving processes in the audit or GRC space and building strong teams and relationships while doing it, we’d love to hear from you!
Key Responsibilities:
• Create and maintain the strategic plan and roadmap for Sama governance, risk management, and compliance for information security.
• Monitor continuous improvement of policies, procedures, and technology (including automation) related to security and compliance to enable risk reduction, business enablement and operational efficiencies
• Independently assess compliance, security, privacy, legal and business risks and advise the management team accordingly
• Manage internal and external security audits in collaboration with cross-functional teams
• Lead BCP and Incident Response initiatives
• Identify and classify Sama’s Information assets with respect to their sensitivity and criticality to the business across all functions and departments
• Interact with the Sales Team for contract review and completion of customer security questionnaires and audits with a high level of customer service and responsiveness
• Establish trusted relationships with business stakeholders across a geographically distributed team to foster continuous improvement and change management in compliance practices
• In collaboration with Product/R&D, establish standards and workflows that ensure our product development teams are building and maintaining secure, compliant software systems
• Led development of security and compliance KPIs and metrics to track program effectiveness
• Maintain and mature comprehensive security awareness and training programs
• Interact with industry experts and stay abreast of best practices in the security and compliance space to maintain technical expertise and apply these practices to Sama business challenges
• Willingness to participate in global conference calls and meetings outside of normal business hours to facilitate global business
Minimum Qualifications:
• Bachelor’s degree in a related field
• 8+ years of related experience; 2-3 years of leading/managing teams
• Prior experience establishing and maintaining InfoSec programs, compliance and other programs for regulations or certifications such as ISO, GDPR, SOC2, TISAX etc.
• Global Privacy experience and knowledge is an added advantage (EU, US, APAC ideally)
• One or more industry certificates e.g. CISSP, CISA, CISM, CRISC, CIPP, PMP, PRINCE2
• Strong project management skills with the ability to manage and coordinate multiple projects and prioritize work in a fast-paced atmosphere with minimal supervision
Preferred Qualifications:
• Experience implementing and maturing security programs in a fast-paced start-up/emerging growth environment
• Prior experience with B2B SaaS products, enterprise application
• Capable of thinking independently and creatively to analyze situations and potential repercussions and communicate and execute the necessary steps to solve problems
• A self-starter with the ability to work independently and as part of a team displays a cooperative work style
• Ability to interact effectively with employees at all levels of the organization
• Excellent communication skills (verbal, written and interpersonal) with the ability to present clear, well-thought-out recommendations
• Attention to detail and accuracy
• Ability to discreetly handle highly confidential and proprietary information
• Ability to deal with ambiguity effectively
Deadline of this Job: 04 December 2022
Job Purpose Statement
The Network Engineer role is to support the bank’s Network infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas; particularly NCBA group IP Networking, Datacentre Network technologies, SD access and SD WAN in collaboration with external vendors, system experts and consultants
Job Description
Academic:
• Bachelor’s Degree in Computer Science, Information Technology or related field.
Professional:
• CCNA, HCIA and other relevant database professional qualifications in IT field
• Knowledge in Python, Linux and automation tools will be an added advantage
• Project Management certification and experience is preferred e.g. PRINCE2, PMP
Desired work experience:
• 3 - 4 years’ proven experience in network support on medium to large organizations.
• Working experience in a bank or other financial services organization would be added advantage
Other Vacancies
Job Purpose Statement
The Network Engineer role is to support the bank’s Network infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas; particularly NCBA group IP Networking, Datacentre Network technologies, SD access and SD WAN in collaboration with external vendors, system experts and consultants
Job Description
Academic:
• Bachelor’s Degree in Computer Science, Information Technology or related field.
Professional:
• CCNA, HCIA and other relevant database professional qualifications in IT field
• Knowledge in Python, Linux and automation tools will be an added advantage
• Project Management certification and experience is preferred e.g. PRINCE2, PMP
Desired work experience:
• 3 - 4 years’ proven experience in network support on medium to large organizations.
• Working experience in a bank or other financial services organization would be added advantage
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