Deadline of this Job: 04 December 2022
JOB DETAILS:Reporting to the Quality Assurance Lead, the Service Quality Assurance Officer will be responsible to ensure that quality management and assurance initiatives are embedded across all lines of business.
Key Responsibilities:
• Work in collaboration with stakeholders to implement and continuously improve service quality to enhance customer experience
• Identify and track defects across Customer Journeys
• Assist in developing tools for Service and Quality KPIs based on qualitative and quantitative data
• Assist to develop methodologies to celebrate quality awards
• Perform quality audits and propose corrective measures
• Perform after sales feedback calls/surveys
• Assist in submission of business case for Customer Service Excellence including business impact, budget, investment requirements, amongst others
• Assist in the development of necessary capabilities to instil and sustain quality culture in the organisation
• Work cross-functionally with business stakeholders to effect change via people, policy and/or system changes with the end-customer in mind
Qualifications, Experience & Skills:
• Degree in Management or any other relevant field
• A minimum of 3 years’ experience in a related field
• Knowledge of TQM tools would be an advantage
• Excellent organizational and communication (oral, written, presentation and facilitation) skills with ability to interact with all levels
• Strong problem solving, be a strategic thinker and ability to simplify the complex
• A positive, constructive can-do attitude
• Ability to negotiate, influence and build credibility with internal teams
• Excellent facilitator with ability to align different functions toward a common goal
• Ability to work independently and collaboratively
Deadline of this Job: 07 December 2022
JOB DETAILS:Duties and Responsibilities
• To install, configure, and upgrade operating systems and software, using SASRA standards and administrative packages, including security software.
• To install, assemble, and configure computers, monitors, network infrastructure, and peripherals.
• Acts as a technical resource in assisting users to resolve problems with equipment and data.
• Assist by ensuring that the society reporting standards have complied without any delay.
• Assist with the planning, design research, and acquisition of new or upgraded hardware and software systems.
• Maintains current knowledge of hardware, software systems, network technology and recommends modifications as necessary.
• Updating and monitoring security patches in the operating systems and office applications.
• Managing the servers to ensure integrity in the operating systems and a virus-free environment.
• Ensure proper use and maintenance of all computers and accessories.
• Implementing in-house ICT systems in liaison with user departments.
• Participating in the training of staff in the ICT department and in other departments.
• Point of correspondence with ICT systems vendors.
• Support generation of reports to line managers.
• Adviser of the board on the ICT changes and happenings.
• Ensuring business continuity through back-ups.
• Resolution of customer complaints pertaining to ICT.
• System user administration and maintenance.
• Management of e-channels i.e. Mpesa, mobile banking, Saccolink, and portal
• Management of the Sacco website and social media pages in liaison with the marketing department
• Any other duty assigned by the CEO from time to time.
Qualifications
• A Bachelor’s degree in computer science or a related field
• A diploma in an IT-related field will be added advantage.
• Proven 3 years related work experience preferably with deposit-taking Sacco
• Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage
• A valid certificate of good conduct.
Key Skills and Competencies
Essential knowledge/skills required:
• Hands-on experience in networking, routing, and switching.
• Must be conversant with common operating systems and database administration.
• Experience with active directory administration.
• Practical knowledge /working and administration in the current Microsoft server and Linux operating systems DBMS such as SQL and Oracle.
• Practical knowledge and experience in ERP systems.
Deadline of this Job: 10 December 2022
JOB DETAILS:JOB DESCRIPTION
PPD clinical research service’s mission is to improve health. It starts as an idea to cure. It becomes a life saved. All in-between, it’s you! We know that meaningful results not only require the right approach, but also the right people. We invite you to re-imagine health promoting protocols with us, working alongside our talented, bright and energetic teams.
We are passionate about being data and technically agile and driving enhanced value for our clients and patients. Determined to improve patient health, we help PPD provide industry-leading statistical, programming and clinical pharmacology contributions through global delivery, consistent quality adherence and scientific insight.
As a Programmer Analyst II within our FSP pillar, you will perform bioinformatics programming activities for the statistical and computational considerations of research projects in a client-dedicated capacity.
Essential Functions:
• Performs programming tasks as assigned by study project team leads that includes but is not limited to independently creating, executing, maintaining, and validating programs that transfer data across multiple data management systems or operating systems, combining data from a variety of sources and structures, generating and storing summary data from a variety of sources, generating reports or combining multiple databases and validating programs that generate listings, tables and figures using SAS and standard tools and processes.
• Prepares and analyses clinical trial patient datasets, such as laboratory data, vital signs data, tumour response data, imaging data, quality of life and well-being questionnaire data, or adverse events data, for clinical research purposes.
• Consults with researchers and multi-disciplinary project teams to analyse problems and recommend technology-based solutions and computational strategies for the specific project as assigned.
• Develops the customized codes to utilize existing tools and applications to provide the outputs or to validate outputs for clinical bioinformatics or technical use.
• Acts as the programming lead on studies of simple-moderate complexity to deliver on lead tasks/responsibilities.
• Actively seeks information to gain good understanding of the role of the lead programmer in the overall process and may act as the lead programmer on simple to moderately complex projects under close supervision.
• Ensures adherence to departmental working practice documents and SOPs, and contributes to the development informal training materials.
• Increases knowledge base and professional skills in areas including programming, technology and techniques, clinical trials, and the pharmaceutical industry by working closely with mentors, attending presentation / teaching events, and contributing to other general department documents and policies by assisting mentors with implementing best practice documents and articles.
Job Qualification
Education and Experience:
• Master's degree in computer science, statistics, biostatistics, mathematics or related field and at least 1 year of experience that provides the knowledge, skills, and abilities to perform the job requirements
OR
• Bachelor's degree in computer science, statistics, biostatistics, mathematics or related field or equivalent and relevant formal academic / vocational qualification, and at least 3 years of experience that provides the knowledge, skills, and abilities to perform the job requirements.
Deadline of this Job: 10 December 2022
JOB DETAILS:Job Purpose:
Enhances firm’s efficiency & effectiveness by providing information-management & technology support.
Key Responsibilities:
• Audit systems and assess their outcomes.
• Handle annual IT budget and ensure cost effectiveness.
• Coordinate systems, policies and procedures across the firm.
• Run and share regular operation system reports with management team.
• Research and evaluate emerging technologies, hardware, and software.
• Oversee new systems design, development, implementation and evaluation.
• Identifying and acting on opportunities to improve and update software and systems.
• Advise the firm on technology and how it can help the business perform more efficiently.
• Enable faster and smarter business processes and implement analytics for meaningful insights
• Troubleshoots and solves problems related to hardware, software and network problems.
• Ensure security of data, network access, backup systems and develop and execute disaster procedures.
• Track and maintain hardware and software inventory, preserve assets, information security and control structures.
• Identifying opportunities for team training and skills advancement, designing training programs and workshops for staff.
• Monitors network utilization and performance, implements procedures for network optimization, reliability, and availability.
• Analyse department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Maintain essential IT operations, including operating systems, ERP’s, security tools, applications, networks, servers, email systems, laptops, desktops, wireless communications, mobile technology, telephony, access controls, office cameras, software, and hardware.
• Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Build long term relationships with outside vendors for IT related products and services.
• Continuously analyse vendors to identify areas of improvement.
• Prepare cost benefits analysis reports when upgrades are necessary, continuously analysing vendors to ensure they offer the best possible service and value for Firm needs.
• Set up and maintain databases and file records (in the registry, server & physical file) and maintain law libraries, correspondence, legal documents, and case files.
• Providing training to staff who require access or have responsibility for maintaining records.
• Overseeing the switch from paper to electronic record-keeping.
• Ensuring that firm data is protected and kept confidential.
• Ensuring that records are easily accessible when needed.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Share information, knowhow and best practice with colleagues.
• Exercises sound judgement in the course of carrying out overall responsibilities and other activities assigned.
• Adhere to and promote the firm’s equality and diversity policy.
• Ensure the teams observation and successful implementation of policies and quality standards.
Key Qualifications:
• Degree in Computer Science/Technology/ Information systems or another related field.
• Microsoft Certified Solutions Expert (MCSE) certification
• Knowledge of Windows servers
• Knowledge of Project Management, Finance & Human resources software solutions.
• A minimum of 5 years’ experience creating & implementing business systems. (Preferably in a legal institution)
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Understand legal terminology, registry processes, filing rules, transaction processes and being able to apply it correctly.
Deadline of this Job: 24 December 2022JOB DETAILS:
Key Requirements:
• Manages large, complex deployments and configurations, system through analysis and customization.
• Ensures MS D365 integrates seamlessly with the existing infrastructure of the company.
• Serves as the primary point of contact and subject matter expert for all MS D365 development related issues, concerns, and needs.
• Take a user cantered approach and effectively translates use cases and requirements into user stories.
• Designs, develops, and implements solutions to further expand the use of MS D365 across the organization in accordance with business objectives and requirements.
• Provide training and documentation of MS D365 in accordance to new system features and workflows.
• Create web portals for enterprise MS Dynamics 365 applications
• Create and manage Dynamics 365 online solutions
• Create solution components
• Design and customize D365 forms
• Implement MS D365 views and visualizations
• Manage MS D365 entities and Configure field customizations
• Implement entity relationships and Implement workflows
• Create business process flows
• Design application, technical, domain, or solution architecture, including design and implementation of solutions.
• System Administration of MS D365 and provide support for external departments
• Coordinate with users for UAT testing and signoff
• Accreditation implementation programme, attainment & ongoing testing\compliance.
• Devising solutions to minimize the risk of cyber-attacks through MS D365.
Qualification:
• Bachelor’s Degree in IT or Computer Science or a Science Degree
• Master’s Degree in IT or any related master’s degree is an added advantage.
• 4+ years strong .Net / C#
• SQL
• 5+ years in IT
• 4+ years strong JavaScript.
• 5+ years’ experience in Dynamics 365 development and configuration.
• Knowledge is Agile Methodologies
• Knowledge of Azure Cloud Platforms
• Knowledge of AWS Cloud Platforms
• Proficiency in Microsoft 365 administration.
As a Senior Software Engineer you are expected to play a leadership role designing, mentoring, reviewing and of course coding.
What you will do
• Ensure Multipass is easy and intuitive to use
• Architect new features and design the user experience
• Write high-quality code to create new features and fix bugs
• Review code and architecture as part of Canonical's engineering process
• Collaborate proactively with a distributed team
• Debug, track down and fix issues encountered by our users
• Foster the open source community and support customers when needed
• Travel internationally for up to two weeks, twice a year, for company events
A successful candidate will have
• Cross-platform development experience on macOS and/or Windows
• Expertise in modern C++ development
• Experience with software testing and test-driven development
• Extremely high personal standards for code quality, testing and design
• Knowledge of hypervisor technologies such as Hyper-V, VirtualBox, KVM, and QEMU
• Open source experience and involvement
• Knowledge of CI systems a plus
• Capacity to learn quickly about new systems and techniques
• Excellent communication skills in English - both verbal and written
• Bachelor's or equivalent in Computer Science, STEM or similar degree
Key Requirements:
• Manages large, complex deployments and configurations, system through analysis and customization.
• Ensures MS D365 integrates seamlessly with the existing infrastructure of the company.
• Serves as the primary point of contact and subject matter expert for all MS D365 development related issues, concerns, and needs.
• Take a user cantered approach and effectively translates use cases and requirements into user stories.
• Designs, develops, and implements solutions to further expand the use of MS D365 across the organization in accordance with business objectives and requirements.
• Provide training and documentation of MS D365 in accordance to new system features and workflows.
• Create web portals for enterprise MS Dynamics 365 applications
• Create and manage Dynamics 365 online solutions
• Create solution components
• Design and customize D365 forms
• Implement MS D365 views and visualizations
• Manage MS D365 entities and Configure field customizations
• Implement entity relationships and Implement workflows
• Create business process flows
• Design application, technical, domain, or solution architecture, including design and implementation of solutions.
• System Administration of MS D365 and provide support for external departments
• Coordinate with users for UAT testing and signoff
• Accreditation implementation programme, attainment & ongoing testing\compliance.
• Devising solutions to minimize the risk of cyber-attacks through MS D365.
Qualification:
• Bachelor’s Degree in IT or Computer Science or a Science Degree
• Master’s Degree in IT or any related master’s degree is an added advantage.
• 4+ years strong .Net / C#
• SQL
• 5+ years in IT
• 4+ years strong JavaScript.
• 5+ years’ experience in Dynamics 365 development and configuration.
• Knowledge is Agile Methodologies
• Knowledge of Azure Cloud Platforms
• Knowledge of AWS Cloud Platforms
• Proficiency in Microsoft 365 administration.
Deadline of this Job: 09 December 2022
JOB DETAILS:As a Senior Software Engineer you are expected to play a leadership role designing, mentoring, reviewing and of course coding.
What you will do
• Ensure Multipass is easy and intuitive to use
• Architect new features and design the user experience
• Write high-quality code to create new features and fix bugs
• Review code and architecture as part of Canonical's engineering process
• Collaborate proactively with a distributed team
• Debug, track down and fix issues encountered by our users
• Foster the open source community and support customers when needed
• Travel internationally for up to two weeks, twice a year, for company events
A successful candidate will have
• Cross-platform development experience on macOS and/or Windows
• Expertise in modern C++ development
• Experience with software testing and test-driven development
• Extremely high personal standards for code quality, testing and design
• Knowledge of hypervisor technologies such as Hyper-V, VirtualBox, KVM, and QEMU
• Open source experience and involvement
• Knowledge of CI systems a plus
• Capacity to learn quickly about new systems and techniques
• Excellent communication skills in English - both verbal and written
• Bachelor's or equivalent in Computer Science, STEM or similar degree