Deadline of this Job: 30 November 2022
The role holder will support the relationship manager and ensure effective management and coordination of all client servicing processes and activities pre and post-sales contributing to overall portfolio’s growth, profitability, and client retention goals/targets.
All you need to do is meet the following requirements.
• Have 2 years’ experience working within insurance or financial services. General insurance experience is a plus.
• Excellent communication skills, organizational skills, and attention to detail.
• Thrive on managing and nurturing client expectations.
• Passionate about putting the client’s interest first every time.
• Be a team player and make work a fun environment.
The role holder will support the relationship manager and ensure effective management and coordination of all client servicing processes and activities pre and post-sales contributing to overall portfolio’s growth, profitability, and client retention goals/targets.
All you need to do is meet the following requirements.
• Have 2 years’ experience working within insurance or financial services. General insurance experience is a plus.
• Excellent communication skills, organizational skills, and attention to detail.
• Thrive on managing and nurturing client expectations.
• Passionate about putting the client’s interest first every time.
• Be a team player and make work a fun environment.
Deadline of this Job: 30 November 2022
Role:
Customer Delivery Manager (CDM) is responsible for delivery of services for the new accounts where we will need rapid start for delivery, primary focus being Nigeria, but can be any other countries within CEWA (Central East Africa) region.
What you will learn and contribute to
Summary of key activities:
• Prepare projects for new country entries, where a rapid startup is neededThis includes creation of entire organization, managing customer interface and other stakeholders, and execution of the delivery,.
• Customer Interface, Expectations, and Relationship Management
• Managing financial and operational (non-financial) Performance
• Contribution to Service Business/Solution Creation
• Customer Contract Execution Management Planning
• Monitoring and Controlling Customer Contract Execution
• Change Management
• Risk Management
• Stakeholder Management
• Leading the Customer Program Management Team
• Closure and handovers
Your skills and experience
Key Performance Indicators:
• Gate 6 - Project Target Agreement (PTA) implemented
• Gross Margin GM
• Cost Baseline Adherence +/- 3% (inclchange management)
• Project Asset Rotation Days (PARD)
• Customer Perceived Value (CPV)
• e2e Demand Planning Accuracy (Equipment + Services)
• Operational non-financial KPIs
• Revenue (contribute to efforts of services business creation)
• Forecast accuracy (revenue volume, margin evolution, resources, …)
Other Vacancies
Role:
Customer Delivery Manager (CDM) is responsible for delivery of services for the new accounts where we will need rapid start for delivery, primary focus being Nigeria, but can be any other countries within CEWA (Central East Africa) region.
What you will learn and contribute to
Summary of key activities:
• Prepare projects for new country entries, where a rapid startup is neededThis includes creation of entire organization, managing customer interface and other stakeholders, and execution of the delivery,.
• Customer Interface, Expectations, and Relationship Management
• Managing financial and operational (non-financial) Performance
• Contribution to Service Business/Solution Creation
• Customer Contract Execution Management Planning
• Monitoring and Controlling Customer Contract Execution
• Change Management
• Risk Management
• Stakeholder Management
• Leading the Customer Program Management Team
• Closure and handovers
Your skills and experience
Key Performance Indicators:
• Gate 6 - Project Target Agreement (PTA) implemented
• Gross Margin GM
• Cost Baseline Adherence +/- 3% (inclchange management)
• Project Asset Rotation Days (PARD)
• Customer Perceived Value (CPV)
• e2e Demand Planning Accuracy (Equipment + Services)
• Operational non-financial KPIs
• Revenue (contribute to efforts of services business creation)
• Forecast accuracy (revenue volume, margin evolution, resources, …)
Other Vacancies
Deadline of this Job: 01 December 2022
Deadline of this Job: 22 November 2022