Your Job
As an SME you will support the supervisor and team manager in your relevant process.
Key to the role will be building/maintaining an in depth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customer centric service offering.
Your role includes:
• Being responsible for managing a portfolio of key clients: you engage with clients to build relationships and you educate, i.e. communicating directly via email and telephone, or processing claims within the agreed service levels (based on the process you belong to)
• Building and maintaining a solid in depth knowledge in (part of) your process
• Being an expert user of any of the used tools within the team and/or any of the partner set-ups in place
• Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go to person in case of questions on your area of expertise.
• In that role, being able to represent the Process / Organisation in (enterprise wide) projects, stakeholder meetings, or act as a relationship manager towards some of our (internal/external) strategic partners or act as a trainer.
• Option to take over SPOC role for particular clients/accounts if required
• Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
Other Vacancies
Deadline of this Job: 21 November 2022
Deadline of this Job: 12 November 2022