Deadline of this Job: 17 November 2022
The Position:
Reporting to the Senior Manager-Corporate business, KCB Bancassurance Intermediary Ltd. (KBIL), the position is responsible for:
• Development and growth of corporate business through corporate sales channels
• Effectively support Bank Corporate business team on all insurance matters
• Ensure a “wow” customer experience for internal and external customers at all the contact points
• Ensure prompt engagement on and collection of premiums towards achievement of a cash and carry business
Key Responsibilities:
• Ensure business retention by daily monitoring of expiring policies, ensuring advance renewal engagements, giving relevant advice or seeking required support and timely reporting.
• Responsible for business performance and delivery of set targets.
• Develop and implement strategies to drive more corporate insurance business including through up sales and cross sales.
• Leverage key marketing initiatives being undertaken by the Corporate RMs and the Agency while working closely with the RMs to spot and seize insurance business opportunities.
• Support in training all stakeholders and expend appropriate knowledge in identification of insurance opportunities from the Bank’s insurance registers.
• Responsible for timely collection of realized premiums and ensure debt levels are kept within set levels.
• Manage the day-to-day insurance operations at the corporate division including timely booking, ensuring placement among others.
• Efficiently and effectively resolve all insurance inquiries/issues from clients and corporate team
• Share and discuss all related reports with different stakeholders periodically and as and when required
The Person:
For the above position, the successful applicant should have the following:
• Bachelor's degree in a business-related field from a recognized university.
• Progress in Insurance professional qualifications (COP/IIK/CII)
• A minimum of 4 years ‘experience in Business development, Marketing, Sales or a technical role from a reputable insurance player preferrable Bancassurance or Brokerage
The Position:
Reporting to the Senior Manager-Corporate business, KCB Bancassurance Intermediary Ltd. (KBIL), the position is responsible for:
• Development and growth of corporate business through corporate sales channels
• Effectively support Bank Corporate business team on all insurance matters
• Ensure a “wow” customer experience for internal and external customers at all the contact points
• Ensure prompt engagement on and collection of premiums towards achievement of a cash and carry business
Key Responsibilities:
• Ensure business retention by daily monitoring of expiring policies, ensuring advance renewal engagements, giving relevant advice or seeking required support and timely reporting.
• Responsible for business performance and delivery of set targets.
• Develop and implement strategies to drive more corporate insurance business including through up sales and cross sales.
• Leverage key marketing initiatives being undertaken by the Corporate RMs and the Agency while working closely with the RMs to spot and seize insurance business opportunities.
• Support in training all stakeholders and expend appropriate knowledge in identification of insurance opportunities from the Bank’s insurance registers.
• Responsible for timely collection of realized premiums and ensure debt levels are kept within set levels.
• Manage the day-to-day insurance operations at the corporate division including timely booking, ensuring placement among others.
• Efficiently and effectively resolve all insurance inquiries/issues from clients and corporate team
• Share and discuss all related reports with different stakeholders periodically and as and when required
The Person:
For the above position, the successful applicant should have the following:
• Bachelor's degree in a business-related field from a recognized university.
• Progress in Insurance professional qualifications (COP/IIK/CII)
• A minimum of 4 years ‘experience in Business development, Marketing, Sales or a technical role from a reputable insurance player preferrable Bancassurance or Brokerage
Deadline of this Job: 10 November 2022
JOB SUMMARY
As first point of voice contact with the bank, create a positive first impression. To provide, efficient and effective customer service to all customers both internal and external, with the utmost level of professionalism, consistency and quality.
KEY RESPONSIBILITIES
Service Experience - 50 %
• Greeting, welcoming and management of all visitors
• Ensure all customer queries telephone and email are handled effectively with prompt resolution
• Update all customer interactions on Customer Relationship Management System (CRM) and follow up for closure within Service Level Agreement (SLA).
• Management of reception area to ensure comfort and ideal ambience for visitors’ use
• Attend to the day to day operational requirements of Senior Management such as telephone calls, correspondence, travel etc.
• Ensure zero complaints, excellent customer feedback from internal and external customers. Maintain high internal customer satisfaction
• Maintain high level of product knowledge sufficient for issue resolution, retention and customer education
• Actively represent the customer throughout the organization, suggesting and implementing improvements and providing feedback to colleagues
Other Vacancies
JOB SUMMARY
As first point of voice contact with the bank, create a positive first impression. To provide, efficient and effective customer service to all customers both internal and external, with the utmost level of professionalism, consistency and quality.
KEY RESPONSIBILITIES
Service Experience - 50 %
• Greeting, welcoming and management of all visitors
• Ensure all customer queries telephone and email are handled effectively with prompt resolution
• Update all customer interactions on Customer Relationship Management System (CRM) and follow up for closure within Service Level Agreement (SLA).
• Management of reception area to ensure comfort and ideal ambience for visitors’ use
• Attend to the day to day operational requirements of Senior Management such as telephone calls, correspondence, travel etc.
• Ensure zero complaints, excellent customer feedback from internal and external customers. Maintain high internal customer satisfaction
• Maintain high level of product knowledge sufficient for issue resolution, retention and customer education
• Actively represent the customer throughout the organization, suggesting and implementing improvements and providing feedback to colleagues
Other Vacancies
Deadline of this Job: 10 November 2022
Deadline of this Job: 11 November 2022