Deadline of this Job: 30 November 2022
Duties and Responsibilities
• Serves as the main point of contact in all matters related to client concerns and needs.
• Serve as the main point of contact in all matters related to client concerns and needs.
• Handle inquiries and requests from customers and address their needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates, service contracts, and renewals.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Proactively identify and resolve client concerns.
• Ensure client accounts and all outstanding bills are up to date for payments.
• Work with sales and other internal teams to develop strategic marketing plans and ensure client KPIs are being met.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress and prepare status reports for stakeholders against key account KPIs.
• Maintain the strictest level of confidentiality and professionalism when dealing with information concerning the company including company performance, pricing policies, marketing plans, new product development, salaries, and any other information.
• Manage account services through quality checks and other follow-ups.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Carry out regular client visits to establish customer requirements and satisfaction.
• Handle customer complaints in liaison with heads of departments.
• Follow up on incident reports with relevant heads of departments and ensure timely delivery to the clients.
• Carry out customer opinion surveys, analyse customer satisfaction and ensure follow-up.
Minimum Requirements and Competencies
• 3 to 5 years Job-Related Experience.
• First degree in business administration or related field ( A Masters Degree would be an added advantage).
• Proficiency with common customer success and customer relationship management software, such as Fresh Sales, Odoo, and Salesforce.
• Professional certifications (ex: from Strategic Account Management Association).
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Professional experience in a complex, high-value service-based sales or customer service role, security experience is not mandatory.
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
Tech-Savvy, well conversant
Duties and Responsibilities
• Serves as the main point of contact in all matters related to client concerns and needs.
• Serve as the main point of contact in all matters related to client concerns and needs.
• Handle inquiries and requests from customers and address their needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates, service contracts, and renewals.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Proactively identify and resolve client concerns.
• Ensure client accounts and all outstanding bills are up to date for payments.
• Work with sales and other internal teams to develop strategic marketing plans and ensure client KPIs are being met.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress and prepare status reports for stakeholders against key account KPIs.
• Maintain the strictest level of confidentiality and professionalism when dealing with information concerning the company including company performance, pricing policies, marketing plans, new product development, salaries, and any other information.
• Manage account services through quality checks and other follow-ups.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Carry out regular client visits to establish customer requirements and satisfaction.
• Handle customer complaints in liaison with heads of departments.
• Follow up on incident reports with relevant heads of departments and ensure timely delivery to the clients.
• Carry out customer opinion surveys, analyse customer satisfaction and ensure follow-up.
Minimum Requirements and Competencies
• 3 to 5 years Job-Related Experience.
• First degree in business administration or related field ( A Masters Degree would be an added advantage).
• Proficiency with common customer success and customer relationship management software, such as Fresh Sales, Odoo, and Salesforce.
• Professional certifications (ex: from Strategic Account Management Association).
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Professional experience in a complex, high-value service-based sales or customer service role, security experience is not mandatory.
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
Tech-Savvy, well conversant
Deadline of this Job: 30 November 2022
Job Purpose
Responsible for preparing financial reports, maintaining cash controls, posting accounting entries, maintaining accounts and ensuring proper implementation of accounting policies and procedures.
Qualification & Experience
• Bachelor’s degree in Accounts, Finance, or related course from a recognized university
• Professional qualification CPA-2 or equivalent.
• 2 years’ experience with a similar size organization in industry, or from practice.
• Knowledge and experience in use of accounting software packages.
• Experience working with I-tax, NHIF by-product, and the NSSF portal.
• Proven experience in a fund-based accounting work.
• Working knowledge MS Office with an intermediate level of knowledge of Excel. Having worked with ERP especially Office Business Central will be added advantage.
• An ability to write clear and concise reports; very good spoken and written English.
• Working Conditions
Other Vacancies
Deadline of this Job: 30 November 2022Job Purpose
Responsible for preparing financial reports, maintaining cash controls, posting accounting entries, maintaining accounts and ensuring proper implementation of accounting policies and procedures.
Qualification & Experience
• Bachelor’s degree in Accounts, Finance, or related course from a recognized university
• Professional qualification CPA-2 or equivalent.
• 2 years’ experience with a similar size organization in industry, or from practice.
• Knowledge and experience in use of accounting software packages.
• Experience working with I-tax, NHIF by-product, and the NSSF portal.
• Proven experience in a fund-based accounting work.
• Working knowledge MS Office with an intermediate level of knowledge of Excel. Having worked with ERP especially Office Business Central will be added advantage.
• An ability to write clear and concise reports; very good spoken and written English.
• Working Conditions
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