Deadline of this Job: 16 November 2022
Key Responsibilities
Key duties will be as follows.
• Business Analysis
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Analyse and contribute to functional specifications provided by business users, assist in solution design.
• Be the techno functional liaison to business groups for application delivery, and test functionality developed by the development team against business requirements.
• Provide first and second line user support, for employees who have business application issues.
• Support and control system change management and communication in line with GW policies.
• Participate in end-user training including development of documentation and training material
• Maintain and improve the service delivery model within the support team, analyse call logs to spot trends and underlying issues as well as provide after-hours support as required.
• Participate in vendor and solution selection to seal identified business gaps/opportunities, working in liaison with asset and procurement coordinators for management of all licences.
• Assist with system support material by creating technical documentation for configurations, customisations and integrations of all IT system and software solutions.
• Continuously monitor market trends vs business requirements.
• developing a comprehensive change in management strategy for the court
• Project Management - for all projects, the resource will lead the following stages:
• Initiation: Project goals identified, and the project is created.
• Planning: Project plans are tracked and always up to date.
• Execution: Project manager leads the team to ensure that all deliverables are met.
• Monitoring: Monitor and control work for the time, cost, scope, quality, risk, and other factors.
• Closing: Ensure all work is completed, approved and ownership transferred to operations.
• Meetings: Prepare and lead all project meetings.
Key Responsibilities
Key duties will be as follows.
• Business Analysis
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Analyse and contribute to functional specifications provided by business users, assist in solution design.
• Be the techno functional liaison to business groups for application delivery, and test functionality developed by the development team against business requirements.
• Provide first and second line user support, for employees who have business application issues.
• Support and control system change management and communication in line with GW policies.
• Participate in end-user training including development of documentation and training material
• Maintain and improve the service delivery model within the support team, analyse call logs to spot trends and underlying issues as well as provide after-hours support as required.
• Participate in vendor and solution selection to seal identified business gaps/opportunities, working in liaison with asset and procurement coordinators for management of all licences.
• Assist with system support material by creating technical documentation for configurations, customisations and integrations of all IT system and software solutions.
• Continuously monitor market trends vs business requirements.
• developing a comprehensive change in management strategy for the court
• Project Management - for all projects, the resource will lead the following stages:
• Initiation: Project goals identified, and the project is created.
• Planning: Project plans are tracked and always up to date.
• Execution: Project manager leads the team to ensure that all deliverables are met.
• Monitoring: Monitor and control work for the time, cost, scope, quality, risk, and other factors.
• Closing: Ensure all work is completed, approved and ownership transferred to operations.
• Meetings: Prepare and lead all project meetings.
Deadline of this Job: 11 November 2022
PURPOSE:
Responsible for Supporting the business on any ICT support related tasks assigned to them. He/She will be the point of contact between ICT and the CIC General Business staff as the first line of support on critical Business Systems related issues for all the Business systems currently in use. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported policy and claims transactional related issues as well as issuing recommendations and following up with the vendors on such issues to closure.
Primary Responsibilities
• 1st Level support for General Business Systems both in Kenya and the CIC Regional offices
• UAT coordination of completed Change Requests for General Business Systems
• Deployment of System patches for Change Requests for General Business Systems
• Basic customization of business requirements and reports in the General Business Systems in use at the CIC regional offices
• Troubleshooting Application related issues for General Business Systems
• Coordinating General Business Portals related system issues with the business champions
• Managing General Business related helpdesk calls to ensure timely closure.
• Setting up accounts for new users in General Business Systems as well deactivation and modification as may be required from time to time.
• Responding in a timely manner to General Business service issues and requests.
• Carrying out ICT training for users on any General Business Systems as well as any major Change Requests deployed.
• Receiving and responding to internal customer support requests via the ICT service desk, ICT hotline, emails, and walk-in support specifically those related to General Business Systems.
• Testing new IT Business System designs and rectify or advise for rectification of design problems.
Other Vacancies
Deadline of this Job: 16 November 2022PURPOSE:
Responsible for Supporting the business on any ICT support related tasks assigned to them. He/She will be the point of contact between ICT and the CIC General Business staff as the first line of support on critical Business Systems related issues for all the Business systems currently in use. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported policy and claims transactional related issues as well as issuing recommendations and following up with the vendors on such issues to closure.
Primary Responsibilities
• 1st Level support for General Business Systems both in Kenya and the CIC Regional offices
• UAT coordination of completed Change Requests for General Business Systems
• Deployment of System patches for Change Requests for General Business Systems
• Basic customization of business requirements and reports in the General Business Systems in use at the CIC regional offices
• Troubleshooting Application related issues for General Business Systems
• Coordinating General Business Portals related system issues with the business champions
• Managing General Business related helpdesk calls to ensure timely closure.
• Setting up accounts for new users in General Business Systems as well deactivation and modification as may be required from time to time.
• Responding in a timely manner to General Business service issues and requests.
• Carrying out ICT training for users on any General Business Systems as well as any major Change Requests deployed.
• Receiving and responding to internal customer support requests via the ICT service desk, ICT hotline, emails, and walk-in support specifically those related to General Business Systems.
• Testing new IT Business System designs and rectify or advise for rectification of design problems.
Other Vacancies
Deadline of this Job: 05 November 2022
Deadline of this Job: 16 November 2022
Deadline of this Job: 16 November 2022