Customer Service jobs at International Rescue Committee and Other Companies in Kenya

 
Deadline of this Job: 15 November 2022

Job Overview
The Client Responsiveness and Accountability (CRA) Officer reports to the Senior Monitoring and Evaluation Officer and technically to the Senior Protection Manager. S/he will support IRC Lodwar field office in the implementation of Client Responsiveness and Accountability actions. S/he ensures that feedback mechanisms (both proactive and reactive) are established in consultation with the communities; regularly promoted through different media and other community engagement forums. S/he will ensure clients’ feedback is regularly collected, analyzed, and responded to in timely manner. S/he also ensures that CEA reports are regularly generated within the agreed frequency and result areas and are presented regularly during project meetings and donor reporting requirements. Additionally, the C.R.A. Officer conducts feedback sessions, Focus Group Discussions, and surveys to solicit for clients’ feedback.

Other Vacancies
Deadline of this Job: 15 November 2022

Deadline of this Job: 15 November 2022