Deadline of this Job: 15 November 2022
Responsibilities
• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.
Requirements
• Degree/Diploma in any related field
• C1 proficiency in Swahili and English
• Knowledge of IT programs i.e. Word, Excel, and fast fingers for typing
• Previous experience in customer service is desirable
• Great people skills
• Should be flexible to work in shifts both day and night
Responsibilities
• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.
Requirements
• Degree/Diploma in any related field
• C1 proficiency in Swahili and English
• Knowledge of IT programs i.e. Word, Excel, and fast fingers for typing
• Previous experience in customer service is desirable
• Great people skills
• Should be flexible to work in shifts both day and night
Deadline of this Job: 15 November 2022
Qualifications and Experience
• Minimum of Bachelor’s Degree from a reputable tertiary institution.
• Be flexible to work on a rotational basis any shift (day or night), weekends and/or public holidays.
• Pass a rigorous interview and selection process which includes a clear Certificate of Good Conduct.
• Proficient in both English and Swahili and able to switch between both languages with ease of expression.
• Previous work experience in Customer Service is preferred but not essential.
• Preferably residing within easy access to Mombasa Road, Cabanas
• Must have a valid certificate of police clearance
Qualifications and Experience
• Minimum of Bachelor’s Degree from a reputable tertiary institution.
• Be flexible to work on a rotational basis any shift (day or night), weekends and/or public holidays.
• Pass a rigorous interview and selection process which includes a clear Certificate of Good Conduct.
• Proficient in both English and Swahili and able to switch between both languages with ease of expression.
• Previous work experience in Customer Service is preferred but not essential.
• Preferably residing within easy access to Mombasa Road, Cabanas
• Must have a valid certificate of police clearance