Customer Service Jobs at iSON Xperiences Limited and Janta Kenya

JOB DETAILS:
Customer Care Executive

iSON Xperiences Limited is looking for customer centric individuals for the position of Customer Care Executive.

Qualifications and Experience
• Minimum of Bachelor’s Degree from a reputable tertiary institution.
• Be flexible to work on a rotational basis any shift (day or night), weekends and/or public holidays.
• Pass a rigorous interview and selection process which includes a clear Certificate of Good Conduct.
• Proficient in both English and Swahili and able to switch between both languages with ease of expression.
• Previous work experience in Customer Service is preferred but not essential.
• Preferably residing within easy access to Mombasa Road, Cabanas
• Must have a valid certificate of police clearance


JOB DETAILS:
Customer Service Executive

Key Job Responsibilities
To prepare responses and fulfill customer inquiries to ensure customer satisfaction;
• Recording customer information, logging in queries and tracking responses;
• Resolve product or service problems by clarifying the customer’s complaint;
• Recommend actions on potential products and services to management by collecting customer information and analyzing customer needs;
• Prepare daily and weekly reports by collecting and analyzing customer information;
• Manage all incoming calls, emails, social media & texts and being accountable;
• Generate sales leads from incoming inquiries and calls;
• Build sustainable relationships of trust through open and interactive communication;
• Provide accurate, valid, and complete information by using the right methods/tools;
• Follow communication procedures, guidelines, and policies provided by the company; and
• Resolve customer complaints in professional manner through the approved mechanisms.

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
• Graduate in a Business related, Marketing, Communications or Social Science degree; OR
• Higher Diploma in a Business related degree, Marketing, Communications or Social Science;
• A strong background in data analysis & its accurate interpretation a must;
• Hands-on experience in handling customers through digital platforms;
• Competence in use of Access, Excel, word & power point packages- advanced excel & PowerPoint is an added advantage;
• Experience in FMCG is a must with experience in the dairy sector an added advantage; and
• Effective communication, sales negotiation, problem solving & presentation skills