Deadline of this Job: 25 October 2022
Duties and Responsibilities
• Handling telephone calls, handling appointments and visitors in a friendly and professional manner while also being very perceptive and disciplined
• Maintaining an up to date filing system in the office
• Ensuring that the company’s legal licenses are up to date
• Able to deal with complaints and give accurate information
• Ensuring security of office records, equipment and documents
• Ensuring reception area is tidy and presentable with all necessary stationary
• Receiving sorting registering and distributing incoming mails for the assigned office for actions
• Prepare statistical daily, weekly and monthly reports.
• Maintain an updated list of internal telephone cells.
• Ensure security, Occupational safety and Health measures are adhered to at all times at the reception.
• Perform any other duties assigned from time to time.
Qualifications and requirements
• Bachelor’s Degree/Diploma in Administration or related field.
• Computer Savvy
• Minimum of 4 years’ experience in an engaging front office environment.
• Outstanding communication and interpersonal abilities
• Prior experience in a school set up is an added advantage.
Duties and Responsibilities
• Handling telephone calls, handling appointments and visitors in a friendly and professional manner while also being very perceptive and disciplined
• Maintaining an up to date filing system in the office
• Ensuring that the company’s legal licenses are up to date
• Able to deal with complaints and give accurate information
• Ensuring security of office records, equipment and documents
• Ensuring reception area is tidy and presentable with all necessary stationary
• Receiving sorting registering and distributing incoming mails for the assigned office for actions
• Prepare statistical daily, weekly and monthly reports.
• Maintain an updated list of internal telephone cells.
• Ensure security, Occupational safety and Health measures are adhered to at all times at the reception.
• Perform any other duties assigned from time to time.
Qualifications and requirements
• Bachelor’s Degree/Diploma in Administration or related field.
• Computer Savvy
• Minimum of 4 years’ experience in an engaging front office environment.
• Outstanding communication and interpersonal abilities
• Prior experience in a school set up is an added advantage.
Deadline of this Job: 01 November 2022
ABOUT THE ROLE
Key responsibilities for the role include:
Communication
• Establish a stakeholder management process by building and maintaining a contact database and a communication plan focusing on key stakeholder groups.
• Help to create and communicate key messages to defined target audiences aimed at establishing and maintaining goodwill for the school.
• Lead the drafting and publishing of all key school communications (parents’ newsletters, parents’ letters, event reports, etc)
• Ensure efficient use of Kidkonnect, MailChimp and any other technological tool for teacher-parent communication.
• Maintain an updated contact database of all parents, students and teammates.
• Write and edit in-house newsletters/magazines, case studies, speeches, articles and reports
ABOUT THE ROLE
Key responsibilities for the role include:
Communication
• Establish a stakeholder management process by building and maintaining a contact database and a communication plan focusing on key stakeholder groups.
• Help to create and communicate key messages to defined target audiences aimed at establishing and maintaining goodwill for the school.
• Lead the drafting and publishing of all key school communications (parents’ newsletters, parents’ letters, event reports, etc)
• Ensure efficient use of Kidkonnect, MailChimp and any other technological tool for teacher-parent communication.
• Maintain an updated contact database of all parents, students and teammates.
• Write and edit in-house newsletters/magazines, case studies, speeches, articles and reports
Deadline of this Job: 31 October 2022
• We are looking for a dynamic, forward-thinking and pro-active Front Office Manager of Front Office responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Front Office. Be part of a team focussed on driving successful business results.
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
What you will be doing:
• To ensure that customer complaints are addressed as soon as they are mentioned.
• To ensure that services offered is consistent and excellent
• To ensure that guest feedback are well recorded in the handover diary.
• To ensure that proper follow up is done for all guest complains within 10mins
• Review guest feedback forms each morning
• To respond to guest’s special requests, needs, problems, issues to all departments and concerns to ensure optimal level of guest satisfaction and repeat business
• To provide constant feedback to management on all junior team members performance
• To ensure the team is multi skilled Keeps track of the standard of services delivered, based on guest comments and quality audits
• Is actively involved in the local area to keep up-to-date with specific issues and needs
• Tracks developments in competitor hotels
• Maintains excellent relations with suppliers
• Ensures quality of service and the fulfilment of the brand's quality promise
• To ensure the dress code is maintained by the departmental staff
• To ensure that the forecast is prepared and communicated on a daily, weekly, monthly and yearly
• To ensure that professional relationship with repeat guest is maintained
• To ensure the SOP manual is up to date and well communicated to the team
• To ensure the departmental expenses are well controlled
• To ensure the department is run within the budget
• To monitor the departmental Profit and Loss and integrate when overspend
• To observe all health and safety and Fire Regulations
• To prepare the departmental Standard operating procedures
• To ensure that all hotel policies are adhered to
• To ensure job specification and job descriptions for all team members
• To keep a record of staff logging in and out, public holidays, sickness and leave records while keeping a detail of any trends and report any discrepancy to the HR Manager
• To ensure that every team member does training for not less than 7 times a year as per the HR calendar
• To ensure that induction is done as per the ibis styles Standards
• To ensure that confirmation after probation is done in a timely manner
• To do a departmental annual appraisal
• Train, motivate, supervise, coach, develop, empower and guide the team
• To provide constant feedback to management on all junior team members performance
• To ensure the team is multi skilled
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Is actively involved in the local area to keep up-to-date with specific issues and needs
• Tracks developments in competitor hotels
• Maintains excellent relations with suppliers
• Ensures quality of service and the fulfilment of the brand's quality promise
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Is actively involved in the local area to keep up-to-date with specific issues and needs
• Tracks developments in competitor hotels
• Maintains excellent relations with suppliers
• To ensure that customer complaints are addressed as soon as they are mentioned.
• Ensures quality of service and the fulfilment of the brand's quality promise
Other Vacancies
• We are looking for a dynamic, forward-thinking and pro-active Front Office Manager of Front Office responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Front Office. Be part of a team focussed on driving successful business results.
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
What you will be doing:
• To ensure that customer complaints are addressed as soon as they are mentioned.
• To ensure that services offered is consistent and excellent
• To ensure that guest feedback are well recorded in the handover diary.
• To ensure that proper follow up is done for all guest complains within 10mins
• Review guest feedback forms each morning
• To respond to guest’s special requests, needs, problems, issues to all departments and concerns to ensure optimal level of guest satisfaction and repeat business
• To provide constant feedback to management on all junior team members performance
• To ensure the team is multi skilled Keeps track of the standard of services delivered, based on guest comments and quality audits
• Is actively involved in the local area to keep up-to-date with specific issues and needs
• Tracks developments in competitor hotels
• Maintains excellent relations with suppliers
• Ensures quality of service and the fulfilment of the brand's quality promise
• To ensure the dress code is maintained by the departmental staff
• To ensure that the forecast is prepared and communicated on a daily, weekly, monthly and yearly
• To ensure that professional relationship with repeat guest is maintained
• To ensure the SOP manual is up to date and well communicated to the team
• To ensure the departmental expenses are well controlled
• To ensure the department is run within the budget
• To monitor the departmental Profit and Loss and integrate when overspend
• To observe all health and safety and Fire Regulations
• To prepare the departmental Standard operating procedures
• To ensure that all hotel policies are adhered to
• To ensure job specification and job descriptions for all team members
• To keep a record of staff logging in and out, public holidays, sickness and leave records while keeping a detail of any trends and report any discrepancy to the HR Manager
• To ensure that every team member does training for not less than 7 times a year as per the HR calendar
• To ensure that induction is done as per the ibis styles Standards
• To ensure that confirmation after probation is done in a timely manner
• To do a departmental annual appraisal
• Train, motivate, supervise, coach, develop, empower and guide the team
• To provide constant feedback to management on all junior team members performance
• To ensure the team is multi skilled
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Is actively involved in the local area to keep up-to-date with specific issues and needs
• Tracks developments in competitor hotels
• Maintains excellent relations with suppliers
• Ensures quality of service and the fulfilment of the brand's quality promise
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Is actively involved in the local area to keep up-to-date with specific issues and needs
• Tracks developments in competitor hotels
• Maintains excellent relations with suppliers
• To ensure that customer complaints are addressed as soon as they are mentioned.
• Ensures quality of service and the fulfilment of the brand's quality promise
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