Deadline of this Job: 28 October 2022
Buhler Group in Nairobi, Kenya is looking for a skilled professional to join our team as Customer Service Order Execution Officer. This position will be responsible to carry out Customer Service order processing and handle administrative responsibilities at African Milling School.
Tasks
• Executes quotations for African Milling School with quality assurance.
• Ensures invoicing for all tasks along with payment follow ups.
• Pro-actively supports with e-learning modules.
• To support the general admin tasks at African Milling School.
• Organizing customer events.
• Responsible for permit compliances and maintaining the permissions /certificates up to date.
• Website maintenance: Website at all times maintained and reflecting the actual and newest information, electronic booking (courses, accommodation etc.) available as function.
• Registration of students and pro-active communication about registered numbers.
• Organization (and to secure) of raw material supply and finished product distribution for AMS.
• myBühler promotion and development: customer trainings, onboarding, increasing no of customers online and increasing order ratio.
Buhler Group in Nairobi, Kenya is looking for a skilled professional to join our team as Customer Service Order Execution Officer. This position will be responsible to carry out Customer Service order processing and handle administrative responsibilities at African Milling School.
Tasks
• Executes quotations for African Milling School with quality assurance.
• Ensures invoicing for all tasks along with payment follow ups.
• Pro-actively supports with e-learning modules.
• To support the general admin tasks at African Milling School.
• Organizing customer events.
• Responsible for permit compliances and maintaining the permissions /certificates up to date.
• Website maintenance: Website at all times maintained and reflecting the actual and newest information, electronic booking (courses, accommodation etc.) available as function.
• Registration of students and pro-active communication about registered numbers.
• Organization (and to secure) of raw material supply and finished product distribution for AMS.
• myBühler promotion and development: customer trainings, onboarding, increasing no of customers online and increasing order ratio.
Deadline of this Job: 20 October 2022
Our client in manufacturing seeks to hire a Business Development Manager (Customer Service). Reporting to the Sales Manager, the BDM will be the overall team lead charged with driving service excellence and championing customer satisfaction. He/she will ensure that his/her team meets the set sales targets and offers quality services. The company is located in Mlolongo Machakos County.
Gross Salary 65,000/= Kes
Duties and Responsibilities
• Champion service excellence and service improvement initiatives
• Identify opportunities for customer-centric process improvements
• Ensure that customer complaints and issues are properly resolved in a timely manner
• Ensure team adherence to the complaint management processes, CRM and service level agreement
• Provide management information and spearhead continuous improvement
• Drive better customer experience standards and ensure adherence to product knowledge
• Ensure constant review of the team’s metrics and processes to comply with best practices
• Review and coordinate the rollout of the customer feedback management process
• Improve and maintain effective internal Quality Assurance policies & procedures
• Generate sales on e-commerce, cold calling and walk-in clients
• Ensure timely invoicing and provision of presale and after-sale service
• Recruit, supervise, train, motivate, coach and mentor sales teams
• Conduct performance appraisals and generate training needs analysis
• Ensure individual and sales team sales targets are met
• Any other duty that may be assigned from time to time
Required Specifications
• Minimum of a diploma in marketing, customer care or diploma in a related field
• Experience working with SMEs in the manufacturing industry and in a similar position
• At least 5 years’ experience with 2 years in a team leader position
• Experience in customer service management, marketing and/or sales
• Successful track record in B2C sales and negotiation and experience in online sales techniques
• A strong customer-oriented focus
• A strong, resilient, mature and accountable individual
• Excellent verbal and written communication skills
Our client in manufacturing seeks to hire a Business Development Manager (Customer Service). Reporting to the Sales Manager, the BDM will be the overall team lead charged with driving service excellence and championing customer satisfaction. He/she will ensure that his/her team meets the set sales targets and offers quality services. The company is located in Mlolongo Machakos County.
Gross Salary 65,000/= Kes
Duties and Responsibilities
• Champion service excellence and service improvement initiatives
• Identify opportunities for customer-centric process improvements
• Ensure that customer complaints and issues are properly resolved in a timely manner
• Ensure team adherence to the complaint management processes, CRM and service level agreement
• Provide management information and spearhead continuous improvement
• Drive better customer experience standards and ensure adherence to product knowledge
• Ensure constant review of the team’s metrics and processes to comply with best practices
• Review and coordinate the rollout of the customer feedback management process
• Improve and maintain effective internal Quality Assurance policies & procedures
• Generate sales on e-commerce, cold calling and walk-in clients
• Ensure timely invoicing and provision of presale and after-sale service
• Recruit, supervise, train, motivate, coach and mentor sales teams
• Conduct performance appraisals and generate training needs analysis
• Ensure individual and sales team sales targets are met
• Any other duty that may be assigned from time to time
Required Specifications
• Minimum of a diploma in marketing, customer care or diploma in a related field
• Experience working with SMEs in the manufacturing industry and in a similar position
• At least 5 years’ experience with 2 years in a team leader position
• Experience in customer service management, marketing and/or sales
• Successful track record in B2C sales and negotiation and experience in online sales techniques
• A strong customer-oriented focus
• A strong, resilient, mature and accountable individual
• Excellent verbal and written communication skills