Deadline of this Job: 25 October 2022
Key responsibilities: Reporting to the Team Leader; Customer Service, The CS / Field Engineer will be accountable to achieve the following objectives:
• Resolve assigned site visit incidents on-site and ensure compilation of job cards and delivery notes.
• Integrate new circuits at the customer premises including configuration of CPEs and MTN handoff equipment.
• Perform proactive monitoring of customer connectivity and network devices.
• Provide general first level technical support to end users’ organization-wide.
• Provide first-level phone/ email support on ICT related issues and facilitate technical issues requiring location visits.
• Conduct Maintenance of the existing MTN PoP facilities including but not limited to power backup systems, Network access servers, routers, Air conditioners and other backbone facilities.
• Assist in the maintenance of telephone lines this includes testing, fault resolution and new lines implementation.
• Installing new backbone equipment in conjunction with the Network Team.
• Communicate resolution of faults to request initiators.
• Update assigned tasks in a timely manner; escalate as required to management, vendors, and clients.
• Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
• Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues into the central database.
• Implement/comply with pre-defined customer service management policies and procedures.
• Assist in administering customer satisfaction surveys to obtain feedback on Customer Service efficiency (where necessary).
• Performing any other duties that may be assigned from time to time.
Key responsibilities: Reporting to the Team Leader; Customer Service, The CS / Field Engineer will be accountable to achieve the following objectives:
• Resolve assigned site visit incidents on-site and ensure compilation of job cards and delivery notes.
• Integrate new circuits at the customer premises including configuration of CPEs and MTN handoff equipment.
• Perform proactive monitoring of customer connectivity and network devices.
• Provide general first level technical support to end users’ organization-wide.
• Provide first-level phone/ email support on ICT related issues and facilitate technical issues requiring location visits.
• Conduct Maintenance of the existing MTN PoP facilities including but not limited to power backup systems, Network access servers, routers, Air conditioners and other backbone facilities.
• Assist in the maintenance of telephone lines this includes testing, fault resolution and new lines implementation.
• Installing new backbone equipment in conjunction with the Network Team.
• Communicate resolution of faults to request initiators.
• Update assigned tasks in a timely manner; escalate as required to management, vendors, and clients.
• Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
• Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues into the central database.
• Implement/comply with pre-defined customer service management policies and procedures.
• Assist in administering customer satisfaction surveys to obtain feedback on Customer Service efficiency (where necessary).
• Performing any other duties that may be assigned from time to time.
Deadline of this Job: 14 October 2022
Requirements:
• Two years experience from the time of graduation
• Valid pratice license from KMLTTB
• Proficiency in computer packages
Requirements:
• Two years experience from the time of graduation
• Valid pratice license from KMLTTB
• Proficiency in computer packages
Deadline of this Job: 17 October 2022
Job Responsibilities
• Serve clients on all modes of engagement i.e messages, calls, social media and face-to-face.
• Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
• Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
• Respond to all requests for quotations sent through all modes of engagement.
• Ensure clients' issues and complaints are addressed speedily and effectively.
• Handle after-sale-related queries such as warranty.
Requirements
• Must be willing to work on commission.
• Proficiency in oral AND written English.
• Must be a proficient computer and internet user.
• Must be willing to work six days a week. (Monday – Saturday).
Other Vacancies
Job Responsibilities
• Serve clients on all modes of engagement i.e messages, calls, social media and face-to-face.
• Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
• Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
• Respond to all requests for quotations sent through all modes of engagement.
• Ensure clients' issues and complaints are addressed speedily and effectively.
• Handle after-sale-related queries such as warranty.
Requirements
• Must be willing to work on commission.
• Proficiency in oral AND written English.
• Must be a proficient computer and internet user.
• Must be willing to work six days a week. (Monday – Saturday).
Other Vacancies
Deadline of this Job: 12 October 2022