Customer Service Jobs at Hilton Worldwide and Kiambu County Government

JOB DETAILS:
As a Security & Loss Prevention Manager, you are responsible for managing all aspects of security, safety and risk management processes to deliver a safe Guest and Member experience. You will also be required to assist in investigations and liaise with local enforcement officials. A Security & Loss Prevention Manager Manager will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage the internal and external guest accident/incident records by applying standard legal practices where necessary
• Guide the investigative process relative to criminal activities at the Property Level
• Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within the hotel
• Assist in investigations at hotel level and provide advice for the protection of the assets
• Liaise with local enforcement officials on statutory routine inspections and accident investigation
• Analyze statistical accident data to allocate resources for high risk areas at hotels
• Provide support to operations, statutory specialist training, supplier approval and crisis management
• Manage overall safety, fire safety, security
• Implement safety risk management practices in line with the company's safety policy
• Actively reduce guest complaints relating to safety and fire safety
• Audit the hotel to confirm Health and Safety compliance
• Train Safety issues to managers, supervisors and colleagues

Work Experience
What are we looking for?
• Five or more years in Security or related experienced required within the hospitality industry
• Effective time management skills
• Supervisory skills
• Positive attitude
• Good communication skills and people skills
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information
• Experience in Safety and Security Management
• Fire Safety Management/Risk Assessment
• Ability to make decisions independently, complete in-depth investigations and act as expert in Safety and Security within the hotels
• Communicate with team members to assist in their personal development through identification of individual training needs, development or support
• Participate in necessary training and request training to meet development needs
• Thorough knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area
• Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email
• Visual ability to observe team members in the work place, analyze operations and detect situations of concern with regard to both team member and guest behaviors
• High school graduate or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• University degree in security and safety
• Fire Safety Management/Risk Assessment
• Knowledge of safety regulations
• Previous experience with Hilton Security and Safety standards


JOB DETAILS:
Requirements for Appointment:
• Must be an adult Kenyan Citizen.
• Must have basic education.
• Must be of sound mind.
• Be fluent in English or Kiswahili and the local vernacular language as appropriate.
• Experience in security matters is an added advantage.
• Must have a certificate of good conduct free from any endorsement

Job Descriptions
• Preventing removal of office property without proper and authorized documentation;
• Performing periodical security night drills;
• Checking windows, doors and entrances to buildings to make certain they are secured;
• Deters admittance of unauthorized persons to the premises;
• Investigates unusual conditions or disturbances;
• Prevents damage to property;
• Checks condition of fire hazards and other safety matters; and
• Report incidences of office breakages