Deadline of this Job: 08 October 2022
Job Summary
• The role holder is responsible for driving customer service excellence and the overall maintenance of service standards by offering expertise and supporting, while maintaining and strengthening new and existing client relationships by providing excellent customer Service.
• Customer Service is a critical point of contact for our customers who have questions, issues or feedback, so we’re looking for an empathetic leader, with the relevant experience and skills, to help build the vision for excellent standards in client relationship management, and to help in-still a customer-centric culture at AZA Finance. This is an exciting opportunity to help take Africa’s leading digital F/X company to the next level.
Requirements
• Bachelors’ degree
• 4-6 years’ experience in a Customer Support environment in Financial Institution
• Experience in MIS reporting and business analysis
• Project Management skills
• People and Performance Management
• Problem Solving skills
• Operations and Risk Management
• Stakeholder Management
Job Summary
• The role holder is responsible for driving customer service excellence and the overall maintenance of service standards by offering expertise and supporting, while maintaining and strengthening new and existing client relationships by providing excellent customer Service.
• Customer Service is a critical point of contact for our customers who have questions, issues or feedback, so we’re looking for an empathetic leader, with the relevant experience and skills, to help build the vision for excellent standards in client relationship management, and to help in-still a customer-centric culture at AZA Finance. This is an exciting opportunity to help take Africa’s leading digital F/X company to the next level.
Requirements
• Bachelors’ degree
• 4-6 years’ experience in a Customer Support environment in Financial Institution
• Experience in MIS reporting and business analysis
• Project Management skills
• People and Performance Management
• Problem Solving skills
• Operations and Risk Management
• Stakeholder Management
Deadline of this Job: 30 September 2022
Job Purpose Statement
• Customer Engagement, Communication and Contact Center Manager is a market-facing function responsible for driving customer success initiatives. The role holder will be charged with engaging the
• organization in managing customer relationships. The role holder will create a persistent focus on the customer in the digital business's actions impacting how customers experience the digital business
• brands. The role holder will drive the organization to work together for optimum customer experience delivery. As cultural leaders they will support and ensure that digital business brand assets acquire and retain brand equity over the long term
Ideal Job Specifications
Academic and Professional Certifications:
• University Degree. MBA or a Master’s degree in a business field is desirable.
• Marketing and Service oriented certifications desirable.
Other Vacancies
Job Purpose Statement
• Customer Engagement, Communication and Contact Center Manager is a market-facing function responsible for driving customer success initiatives. The role holder will be charged with engaging the
• organization in managing customer relationships. The role holder will create a persistent focus on the customer in the digital business's actions impacting how customers experience the digital business
• brands. The role holder will drive the organization to work together for optimum customer experience delivery. As cultural leaders they will support and ensure that digital business brand assets acquire and retain brand equity over the long term
Ideal Job Specifications
Academic and Professional Certifications:
• University Degree. MBA or a Master’s degree in a business field is desirable.
• Marketing and Service oriented certifications desirable.
Other Vacancies
Deadline of this Job: 21 October 2022
Deadline of this Job: 21 October 2022