Deadline of this Job: 28 September 2022
PURPOSE:
To provide general customer service in respect to all lines of business for all CIC subsidiaries.
PRIMARY RESPONSIBILITIES:
• Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
• Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
• Carry out monthly customer callouts for all lines of business;
• Collect and analyse customer feedback at the group level and document as required;
• Manage and efficiently resolve customer complaints;
• Provide customers with product and service information;
• Update existing customer information as required;
• Identify and escalate priority issues;
• Follow up prospective customer queries for conversion into new business;
• Document all call information according to standard operating procedures and produce reports;
• Respond to queries on social media within the standard timelines;
• Conduct training of staff on customer service related topics.
PURPOSE:
To provide general customer service in respect to all lines of business for all CIC subsidiaries.
PRIMARY RESPONSIBILITIES:
• Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
• Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
• Carry out monthly customer callouts for all lines of business;
• Collect and analyse customer feedback at the group level and document as required;
• Manage and efficiently resolve customer complaints;
• Provide customers with product and service information;
• Update existing customer information as required;
• Identify and escalate priority issues;
• Follow up prospective customer queries for conversion into new business;
• Document all call information according to standard operating procedures and produce reports;
• Respond to queries on social media within the standard timelines;
• Conduct training of staff on customer service related topics.
Deadline of this Job: 26 September 2022
PURPOSE:
Responsible for coordinating care management activities for effective and efficiency service delivery to our customers at the service providers.
PRIMARY RESPONSIBILITIES:
• Liaise with the relevant medical practitioners for any overseas referrals;
• Coordinates and plans the care management team to ensure prompt service delivery to our customers;
• Coordinates and plan hospital visits to all clients admitted in the hospitals across the country, to assess the care given against the costs and the appropriateness of the care;
• Checks that authorization letters have been issued and sent to the hospital as per the agreed rates and promptly;
Deadline of this Job: 30 September 2022PURPOSE:
Responsible for coordinating care management activities for effective and efficiency service delivery to our customers at the service providers.
PRIMARY RESPONSIBILITIES:
• Liaise with the relevant medical practitioners for any overseas referrals;
• Coordinates and plans the care management team to ensure prompt service delivery to our customers;
• Coordinates and plan hospital visits to all clients admitted in the hospitals across the country, to assess the care given against the costs and the appropriateness of the care;
• Checks that authorization letters have been issued and sent to the hospital as per the agreed rates and promptly;
JOB PURPOSE
Reporting to the Head of Business Development, the successful candidate will be responsible for growth of quality asset book and liability accounts for employees from Government, Parastatals and Corporate Institutions.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Sign lending MOUs with Government an institutional client.
• Manage relationships with targeted clients.
• To increase the Bank’s visibility among institutions through an aggressive calling program, obtaining feedback, recommending, and implementing appropriate solutions in line with procedures/policies to satisfy needs, improve satisfaction levels and enhance service delivery.
• Focus on marketing and establishing key banking relationships and partnerships with government agencies and institutional clients to enhance wallet share and enhance relationships.
• Manage quality portfolio.
• Drive and deliver exceptional sales targets by identifying and meeting customers’ needs individually and as team.
• Manage sales teams.
• Grow current and fixed/call deposits account business from assigned institutional relationships.
• Building relationships by identifying clients’ needs and achieve business targets.