Deadline of this Job: 29 September 2022
What You’ll Do
• Manage and act as a strategic partner to a team of high-performing senior leaders, overseeing all core functions of the organization, including Finance, People, Program Operations, Revenue, and Research and directing organizational strategy in alignment with GiveDirectly's mission and vision
• Oversee day-to-day activities and organization operations, translating strategy to annual operating plans, and establishing systems to track progress and ensure accountability across the organization
• Cultivating an organizational culture in alignment with GiveDirectly’s values, and one that attracts, retains and motivates a high-performing, diverse team
• Represent GiveDirectly externally with funders, government officials, and other stakeholders
What You’ll Bring
• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Proven leadership ability and experience managing large (900+ people), fast growing, diverse, globally distributed teams at an executive level
• Analytical problem solver: Looks at problems w/ analytical and iterative mindset, with strong framework for prioritization
• Ability to build trusting, inclusive, high performing teams
• Exceptional relationship management: you’re excited to build a movement to achieve our mission, both via establishing new relationships for GD and strengthening existing ones
What You’ll Do
• Manage and act as a strategic partner to a team of high-performing senior leaders, overseeing all core functions of the organization, including Finance, People, Program Operations, Revenue, and Research and directing organizational strategy in alignment with GiveDirectly's mission and vision
• Oversee day-to-day activities and organization operations, translating strategy to annual operating plans, and establishing systems to track progress and ensure accountability across the organization
• Cultivating an organizational culture in alignment with GiveDirectly’s values, and one that attracts, retains and motivates a high-performing, diverse team
• Represent GiveDirectly externally with funders, government officials, and other stakeholders
What You’ll Bring
• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Proven leadership ability and experience managing large (900+ people), fast growing, diverse, globally distributed teams at an executive level
• Analytical problem solver: Looks at problems w/ analytical and iterative mindset, with strong framework for prioritization
• Ability to build trusting, inclusive, high performing teams
• Exceptional relationship management: you’re excited to build a movement to achieve our mission, both via establishing new relationships for GD and strengthening existing ones
Deadline of this Job: 28 September 2022
• To own all aspects of customer installation and field support services, whilst ensuring every customer has the best quality install & experience possible & best chance of being installed.
Overall Responsibility
• Responsible for Poa Customer installations and field based support services;
• Management of Commercial & Operational relationship with install & support Partners.
Financial
• Install Cost per Customer, Customer Kit Recovery %, Support Cost Per Customer, Failed Survey Rate, Field Support Quality, Partner stock Management
People
• Deployment Schedule Coordinator, Deployment Scheduling Assistant, Field Service Partner teams
Key SMART Results for A-Player
• Design, Budget and Build the Field Services Organisation ensuring all staff have Scorecards, Job Gradings, Performance Management and Training Needs Analysis in Place - in coordination with HR team - End 4Q2022
• Ensure all partners have up to date MSA's service descriptions and revised commercial terms for the next phase of growth - End 4Q2022
• Improve failed survey rates by at least 50% across all partners in all geographies - End 2Q2023
• Ensure all Field Services capabilities are selected, contracted and trained prior to launch to ensure all sales growth projections for the business are met and fully supported within SLA - End 2Q 2023
• Ensure all partners are trained and a clear reward/penalty process defined & implemented - Monthly
• Poa has the lowest cost structure in the industry from a Customer Installation & Field Support perspective and still maintains exceptional quality and consistency throughout - End 3Q2023
• Ensure all partners are trained and a clear reward/penalty process defined - End 4Q2022
• Field support visits executed and solved first time round within SLA - End 4Q2022
• Define and execute Churned customer kit recovery process with 40% of total requests recovered - End 2Q2023
• Define and Drive a culture of efficiency & quality through Right First Time (RFT) approach to installations with zero re-work necessary - End 4Q2022
Level of Management Experience Required (Mandatory & Nice to Have)
• Mandatory - proven experience of end to end management of both insourced and outsourced installation & field support teams especially in B2C environment within Kenya operating from a few thousand and scaling to tens of thousands of customers
Department stage of development where this role sits
• Prepare for Scale / Systemisation / Team Building / Management and Motivation
Key Competencies Criticality (H,M,L)
• Have built a field based technical installation and support function in Kenya with >100,000 customer base - H
• Have managed insource and outsource field service partners with full end to end responsibility on costs and contracts - H
• Have developed the most efficient cost effective ways of running this function nationally - H
• Must be great at developing and growing teams into high performing units - M
• Must be proven in developing individuals as part of their growth - M
• Must have developed performance management and ongoing training for outsourced partner teams to get consistently high performing teams across geographies - M
• Excellent reporting & analytical skills - M
• To own all aspects of customer installation and field support services, whilst ensuring every customer has the best quality install & experience possible & best chance of being installed.
Overall Responsibility
• Responsible for Poa Customer installations and field based support services;
• Management of Commercial & Operational relationship with install & support Partners.
Financial
• Install Cost per Customer, Customer Kit Recovery %, Support Cost Per Customer, Failed Survey Rate, Field Support Quality, Partner stock Management
People
• Deployment Schedule Coordinator, Deployment Scheduling Assistant, Field Service Partner teams
Key SMART Results for A-Player
• Design, Budget and Build the Field Services Organisation ensuring all staff have Scorecards, Job Gradings, Performance Management and Training Needs Analysis in Place - in coordination with HR team - End 4Q2022
• Ensure all partners have up to date MSA's service descriptions and revised commercial terms for the next phase of growth - End 4Q2022
• Improve failed survey rates by at least 50% across all partners in all geographies - End 2Q2023
• Ensure all Field Services capabilities are selected, contracted and trained prior to launch to ensure all sales growth projections for the business are met and fully supported within SLA - End 2Q 2023
• Ensure all partners are trained and a clear reward/penalty process defined & implemented - Monthly
• Poa has the lowest cost structure in the industry from a Customer Installation & Field Support perspective and still maintains exceptional quality and consistency throughout - End 3Q2023
• Ensure all partners are trained and a clear reward/penalty process defined - End 4Q2022
• Field support visits executed and solved first time round within SLA - End 4Q2022
• Define and execute Churned customer kit recovery process with 40% of total requests recovered - End 2Q2023
• Define and Drive a culture of efficiency & quality through Right First Time (RFT) approach to installations with zero re-work necessary - End 4Q2022
Level of Management Experience Required (Mandatory & Nice to Have)
• Mandatory - proven experience of end to end management of both insourced and outsourced installation & field support teams especially in B2C environment within Kenya operating from a few thousand and scaling to tens of thousands of customers
Department stage of development where this role sits
• Prepare for Scale / Systemisation / Team Building / Management and Motivation
Key Competencies Criticality (H,M,L)
• Have built a field based technical installation and support function in Kenya with >100,000 customer base - H
• Have managed insource and outsource field service partners with full end to end responsibility on costs and contracts - H
• Have developed the most efficient cost effective ways of running this function nationally - H
• Must be great at developing and growing teams into high performing units - M
• Must be proven in developing individuals as part of their growth - M
• Must have developed performance management and ongoing training for outsourced partner teams to get consistently high performing teams across geographies - M
• Excellent reporting & analytical skills - M
Deadline of this Job: 06 October 2022
Ref: CG/KLF/CPSB/ADVERT/2/9/10/2022
Duties and Responsibilities:
The Chief officer shall be responsible for:
• General administration ans co-ordination of the functions of the respective department
• Providing strategic policy direction for effective and efficient service delivery in the department
• Management of the departmental performance
• Formulation and effective implementation of departmental programs aligned to the county integrated development plan (CIDP) and vision 2030
• Implementation of laws, policies and regulations , formulated by the county and the national government
• Promoting National Values an Principles of governance and values and principles of public service outlined in Articles 10 and 232 of the constitution of kenya 2010
• Performing any other duties as maybe assigned from time to time.
Requirements for Appointment:
• Be a kenyan citizen
• Have a bachelors degree from a university recognized in kenya
• Be computer Literate
• Demostrate a thorough understanding of socio-economic development objectives and the kilifi county integrated development plan and vision 2030
Ref: CG/KLF/CPSB/ADVERT/2/9/10/2022
Duties and Responsibilities:
The Chief officer shall be responsible for:
• General administration ans co-ordination of the functions of the respective department
• Providing strategic policy direction for effective and efficient service delivery in the department
• Management of the departmental performance
• Formulation and effective implementation of departmental programs aligned to the county integrated development plan (CIDP) and vision 2030
• Implementation of laws, policies and regulations , formulated by the county and the national government
• Promoting National Values an Principles of governance and values and principles of public service outlined in Articles 10 and 232 of the constitution of kenya 2010
• Performing any other duties as maybe assigned from time to time.
Requirements for Appointment:
• Be a kenyan citizen
• Have a bachelors degree from a university recognized in kenya
• Be computer Literate
• Demostrate a thorough understanding of socio-economic development objectives and the kilifi county integrated development plan and vision 2030
Deadline of this Job: 30 September 2022
Requirements for Appointment For appointment to this position, a person should:
• Be a Kenyan citizen;
• Hold a Bachelor’s degree from a university recognized in Kenya;
• Have at least ten (10) years relevant professional experience, five years of which should be in a leadership position or senior management level in the Public Service or Private Sector;
• Have a proven experience in managing resources in a high performing organization;
• Possess knowledge and skills in any of the following areas: Project Planning and Management; Public Financial Management; Human Resource Management; Conflict Resolution Management; Strategic Management and Leadership;
• Have excellent communication, organization and interpersonal skills;
• Demonstrate thorough understanding of county development objectives and Vision 2030;
Other Vacancies
Requirements for Appointment For appointment to this position, a person should:
• Be a Kenyan citizen;
• Hold a Bachelor’s degree from a university recognized in Kenya;
• Have at least ten (10) years relevant professional experience, five years of which should be in a leadership position or senior management level in the Public Service or Private Sector;
• Have a proven experience in managing resources in a high performing organization;
• Possess knowledge and skills in any of the following areas: Project Planning and Management; Public Financial Management; Human Resource Management; Conflict Resolution Management; Strategic Management and Leadership;
• Have excellent communication, organization and interpersonal skills;
• Demonstrate thorough understanding of county development objectives and Vision 2030;
Other Vacancies
Deadline of this Job: 30 September 2022
Deadline of this Job: 30 September 2022