Deadline of this Job: 17 August 2022
JOB DETAILS: Mandarin Language Speaking Call Center Agents
Duties and Responsibilities
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns and escalate issues outside the company policy to the global team.
Qualifications and Experience
• Between 21-35 years.
• Must be living in Kenya legally.
• Must speak fluent English and Mandarin languages.
• College education mandatory.
• Must be currently unemployed or working as a casual.
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• Must have KRA pin, bank account, NSSF & NHIF documents.
Deadline of this Job: 17 August 2022
JOB DETAILS: Lingala Language Speaking Call Center Agents
Duties and Responsibilities
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns and escalate issues outside the company policy to the global team.
Qualifications and Experience
• Between 21-35 years.
• Must be living in Kenya legally.
• Must speak fluent English and Lingala languages.
• College education mandatory.
• Must be currently unemployed or working as a casual.
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• Must have KRA pin, bank account, NSSF & NHIF documents.
Deadline of this Job: 15 August 2022
JOB DETAILS: Duties & Responsibilities
• Client liaison on all contract deliverables.
• Coordinate internal resources and third parties/suppliers for the flawless execution of projects. Establish, develop and maintain relationships with third parties/suppliers.
• Coordinate and implement field projects and manage project teams
• Reporting and Research analysis
• Oversee acquisition of resources and materials as needed before and during projects by talking to the client, team members,
• Ensure that all projects are delivered on time, within the scope, and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various heads and technical personnel during all project phases, from initial development through implementation.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Ensure resource availability and location.
• Measure project performance using appropriate tools and techniques.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions and implement efficiency improvements.
• Manage the relationship with the client and all stakeholders.
• Analyze the economics of project plans and provide actionable feedback relating to cost-benefit and return on investment standards.
• Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Develop and maintain a stakeholder communication strategy
Qualifications
• 5 years experience in Research, Project management
• Experience in media advertising-related research and analysis
• A Bachelor’s degree
Deadline of this Job: 20 August 2022
JOB DETAILS: Associate Communications Officer - (Regional Videographer)
All Associate Communications Officers are expected to work strategically in support of UNHCR operational and communications objectives for their geographic area of responsibility (AoR) as well as global priorities. Communications approaches should reflect our core values as an organization that is caring, trustworthy, proactive, outcome-focused and responsive. This will reinforce UNHCR role as the lead agency that protects refugees, internally displaced and stateless people and mobilizes action to provide solutions.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR core values of professionalism, integrity and respect for diversity.
Duties
• Support the implementation of communications strategies for countries, situations and special projects; identify thematic priorities and target audiences to meet UNHCR global communications objectives.
• Monitor news and popular trends to insert UNHCR messaging into ongoing conversations; identify key moments for proactive communications.
• Forge strategic partnerships with individuals and organizations who can help produce and promote UNHCR content, activities and messaging as well as provide research insights to improve communications; promote the work of engaged businesses and civil society actors.
• Contribute to the development of news-driven and authoritative content to lead the narrative on forced displacement and show UNHCR impact (e.g. interviews, press releases, flagship reports, speeches), create emotive storytelling to generate empathy (e.g. stories, multimedia content) and mobilize action by signposting concrete steps people can take to help refugees (e.g. digital diplomacy, action-driven campaigns, fundraising).
• Support the supervisor in ensuring content created reaches maximum impact by developing strategies for distribution from the outset, boosting the visibility of our content on relevant UNHCR channels and placing it on external channels.
• Closely monitor the implementation of communications projects and adjust accordingly. Benchmark the results of communications projects against set success indicators; build on communications successes.
Additional Duties For News And Media Roles
• Implement communications strategies, campaigns, events and other initiatives in support of UNHCR's strategic objectives, including its need for leading share of voice on refugee and related matters, and ensure coverage of refugee situations in their country or region in global and domestic media.
• Research, prepare, fact-check, edit and produce professional media and communications materials for target audiences and ensure their timely dissemination via UNHCR's communications channels, ensuring highest quality standards.
• Draft media releases, statements and media briefing notes, and secure clearances, working in conjunction with relevant focal points and keeping sensitive to needs of both internal and external audiences.
• Act as a spokesperson for UNHCR, organizing press events, handling interviews requests and providing responses to requests from media relating to UNHCR and its work.
• Engage with journalists and public audiences via social media channels.
• Regularly provide ideas for communications initiatives and considered professional communications advice to senior staff of UNHCR.
• Undertake missions and field trips with media and other official visitors in support of UNHCR and its work.
• Actively maintain media relations for UNHCR, ensuring that media (and other important external stakeholders, such as governments, embassies, NGOs etc.) are briefed regularly on issues of importance to UNHCR, and have access to information and UNHCR expertise.
• Prepare and manage communications budgets.
• Ensure alignment with UNHCR global branding and messaging.
• Continually maintain and upgrade communications skills, keeping abreast of emerging platforms and tools, and systematically reviewing media impact results and other measurement tools for learning purposes.
Additional duties for news and media roles within the Global Communications Service
• Oversee coordination of communications work for their designated regions and thematic issues, working closely with communications staff in bureau and country offices and in collaboration with senior communications officers/advisers in that region.
• Manage a wide network of relationships at all levels across bureaux, divisions and offices (including the Executive Office) to ensure timely internal information sharing as a foundation for grounded communications, and to build consensus around communications proposals.
• Maintain close involvement in communications recruitment and training needs for assigned regions, keeping in mind UNHCR¿s goals of employing and retaining the world leading humanitarian communications expertise.
Additional duties for news and media roles within Country Offices
• Act as the primary interface on communications matters between the country office and the Global Communications Service.
• Support the supervisor in crisis communications work for the country within the AoR, alerting the GCS/News & Media Section crisis communications lead to risk issues and ensuring close coordination.
Additional duties for news and media roles within Regional Bureaux
• Regularly provide ideas for communications initiatives and considered professional communications advice to senior Bureau staff and Representatives of Country Operations overseen by the Bureau.
• Oversee data and information gathering and sharing of information with a view to ensuring the Bureau authority as a centre of up to date knowledge and expertise relating to its region.
• Ensure Bureau staff are aware of UNHCR global positioning needs.
• Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
Field(s) of Education
• Journalism; International Relations; Political Science;
• Communications; Public Information; Media
• Film / Video; or other relevant field.
• Relevant Job Experience
Essential
Minimum 1 year of professional experience in journalism and/or communications, mainly at international level.
Desirable
• Strong social media presence. Experience working on advocacy campaigns.
• Experience working with goodwill ambassadors and other high-profile influencers.
• Experience with brand management. Experience with measurement and evaluation, especially providing analysis of media coverage, social media engagement, web traffic, etc.
• Experience reporting, writing, editing for magazines, newspapers and websites.
• Experience using digital asset management systems. Experience with digital analytics and performance reporting.
Deadline of this Job: 20 August 2022
JOB DETAILS: Associate Communications Officer - (Regional Videographer)
All Associate Communications Officers are expected to work strategically in support of UNHCR operational and communications objectives for their geographic area of responsibility (AoR) as well as global priorities. Communications approaches should reflect our core values as an organization that is caring, trustworthy, proactive, outcome-focused and responsive. This will reinforce UNHCR role as the lead agency that protects refugees, internally displaced and stateless people and mobilizes action to provide solutions.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR core values of professionalism, integrity and respect for diversity.
Duties
• Support the implementation of communications strategies for countries, situations and special projects; identify thematic priorities and target audiences to meet UNHCR global communications objectives.
• Monitor news and popular trends to insert UNHCR messaging into ongoing conversations; identify key moments for proactive communications.
• Forge strategic partnerships with individuals and organizations who can help produce and promote UNHCR content, activities and messaging as well as provide research insights to improve communications; promote the work of engaged businesses and civil society actors.
• Contribute to the development of news-driven and authoritative content to lead the narrative on forced displacement and show UNHCR impact (e.g. interviews, press releases, flagship reports, speeches), create emotive storytelling to generate empathy (e.g. stories, multimedia content) and mobilize action by signposting concrete steps people can take to help refugees (e.g. digital diplomacy, action-driven campaigns, fundraising).
• Support the supervisor in ensuring content created reaches maximum impact by developing strategies for distribution from the outset, boosting the visibility of our content on relevant UNHCR channels and placing it on external channels.
• Closely monitor the implementation of communications projects and adjust accordingly. Benchmark the results of communications projects against set success indicators; build on communications successes.
Additional Duties For News And Media Roles
• Implement communications strategies, campaigns, events and other initiatives in support of UNHCR's strategic objectives, including its need for leading share of voice on refugee and related matters, and ensure coverage of refugee situations in their country or region in global and domestic media.
• Research, prepare, fact-check, edit and produce professional media and communications materials for target audiences and ensure their timely dissemination via UNHCR's communications channels, ensuring highest quality standards.
• Draft media releases, statements and media briefing notes, and secure clearances, working in conjunction with relevant focal points and keeping sensitive to needs of both internal and external audiences.
• Act as a spokesperson for UNHCR, organizing press events, handling interviews requests and providing responses to requests from media relating to UNHCR and its work.
• Engage with journalists and public audiences via social media channels.
• Regularly provide ideas for communications initiatives and considered professional communications advice to senior staff of UNHCR.
• Undertake missions and field trips with media and other official visitors in support of UNHCR and its work.
• Actively maintain media relations for UNHCR, ensuring that media (and other important external stakeholders, such as governments, embassies, NGOs etc.) are briefed regularly on issues of importance to UNHCR, and have access to information and UNHCR expertise.
• Prepare and manage communications budgets.
• Ensure alignment with UNHCR global branding and messaging.
• Continually maintain and upgrade communications skills, keeping abreast of emerging platforms and tools, and systematically reviewing media impact results and other measurement tools for learning purposes.
Additional duties for news and media roles within the Global Communications Service
• Oversee coordination of communications work for their designated regions and thematic issues, working closely with communications staff in bureau and country offices and in collaboration with senior communications officers/advisers in that region.
• Manage a wide network of relationships at all levels across bureaux, divisions and offices (including the Executive Office) to ensure timely internal information sharing as a foundation for grounded communications, and to build consensus around communications proposals.
• Maintain close involvement in communications recruitment and training needs for assigned regions, keeping in mind UNHCR¿s goals of employing and retaining the world leading humanitarian communications expertise.
Additional duties for news and media roles within Country Offices
• Act as the primary interface on communications matters between the country office and the Global Communications Service.
• Support the supervisor in crisis communications work for the country within the AoR, alerting the GCS/News & Media Section crisis communications lead to risk issues and ensuring close coordination.
Additional duties for news and media roles within Regional Bureaux
• Regularly provide ideas for communications initiatives and considered professional communications advice to senior Bureau staff and Representatives of Country Operations overseen by the Bureau.
• Oversee data and information gathering and sharing of information with a view to ensuring the Bureau authority as a centre of up to date knowledge and expertise relating to its region.
• Ensure Bureau staff are aware of UNHCR global positioning needs.
• Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
Field(s) of Education
• Journalism; International Relations; Political Science;
• Communications; Public Information; Media
• Film / Video; or other relevant field.
• Relevant Job Experience
Essential
Minimum 1 year of professional experience in journalism and/or communications, mainly at international level.
Desirable
• Strong social media presence. Experience working on advocacy campaigns.
• Experience working with goodwill ambassadors and other high-profile influencers.
• Experience with brand management. Experience with measurement and evaluation, especially providing analysis of media coverage, social media engagement, web traffic, etc.
• Experience reporting, writing, editing for magazines, newspapers and websites.
• Experience using digital asset management systems. Experience with digital analytics and performance reporting.