Deadline of this Job: 14 August 2022
JOB DETAILS: (Mandarin Speaking) Senior Relationship Manager, Chinese Clients
Role Responsibilities
Job purpose
*RM would be responsible for Origination of network business from China. RM would work closely as a team with Credit Analyst (CA), Assistant Relationship Manager (ARM) and Customer Service Manager (CSG) in on boarding clients, deepening relationships, and driving revenue growth.
*The RM is overall responsible for post deal account maintenance and managing the risk associated with the portfolio. He/She has an overview on Assistant Relationship Manager who holds direct responsibility for post transactional activities and the Credit Analyst for credit related activities.
*The RM will also share best practice with the wider China network team across East Africa and takes on extra responsibility to drive network initiatives across the region
Origination
• Ensure quality of client acquisition, identify prospect and convert in line with Bank's appetite and Commercial Banking's strategy
• Leverage on SCB's unique network and full franchise across Africa and China to capture more Chinese investors into Africa and facilitate the expansion of these investments across Africa
• Ensure quality of the sales pitch and lead them with the clients
• Work with Credit Analyst and obtain all pre-deal clearances.
• Manage a healthy pipeline and also a record of client calls and discussions
• Oversee ARM to ensure smooth on-boarding of client after thorough completion of documentation and other processes.
• Senior client calling and briefing on a regular basis for account maintenance and deal negotiation. Also engage senior internal stakeholders for marketing, credit and any other pertinent issues.
Client on-boarding & deal execution
• Work with Customer Due Diligence team to ensure proper completion of due diligence requirements.
• Work closely with CA, product partners, and analyse a) wallet size b) determine appropriateness of the product and c) work out a comprehensive account plan from a one-bank perspective
• Successfully negotiate and close out pricing and other deal dynamics with client
• Oversee the quality & turnaround of credit proposal and ensure faster delivery. Work with CA for resolving Credit queries.
• Oversee the ARM to ensure all documentation and security creation are completed on time to ensure smooth execution of transaction.
• Liaising with Legal/external counsel in preparation and execution of nonstandard complex transactions along with product partners.
Account Management & portfolio quality
• Work close with product team in delivering cash management solutions and migrating clients to digital channels
• Oversee the service quality and turnaround of service requests from clients and ensure faster delivery
• Along with the product partner, push for line utilization of complex and structured transactions. Oversee the ARM in ensuring high utilization of regular facilities.
• Work with the CA and ARM to ensure discipline and quality in portfolio against timeline
Regulatory & Business Conduct
• Review and monitor the client profitability to ensure there are no revenue leakages.
• Work close with CA and ARM to make sure the credit files are complete and up to date
• Attend various internal or external sales/ non sales meetings and convene the consortium meetings where we are the lead bank
• Overall responsible and accountable for the credit quality of the assigned/acquired portfolio.
• Ensure you remain alert to the risk of money laundering and assist in the Bank' efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
• Provides feedback to management and internal departments regarding customer service quality, product issues, customer complaints etc
Key Stakeholders
External
Clients (including at senior level) / Trade associations, etc
legal firms
Accountants etc
Internal
CA & ARM & IMO & CSG
Product partners
Sr stake holders (FM/ /CRC/Credit, etc)
Other Responsibilities
• Quality client acquisition & franchise building
• Maximising Revenue
• Nil Provisioning
• Cross Sell from one-bank perspective
• Quality of calling including quality of deals originated
• Quality of portfolio including Credit and other hygiene factors.
Our Ideal Candidate
• Business or accounting related degree.
• Minimum 5 years working experience in banking as a RM.
• Experience in team management preferred
• Strong analytic and marketing skills, the ability to interpret complex financial information.
• A good understanding of the general, economic, political and business environment of the region.
• Excellent communication (written and verbal in both Chinese and English) and negotiation skills
Deadline of this Job: 15 August 2022
JOB DETAILS: Program Assistant
The World Bank is seeking a highly organized and energized professional, capable of operating effectively and discreetly in a very demanding, fast-paced and culturally diverse environment, to work as a Program Assistant based in Nairobi, Kenya. The Program Assistant will support work covering the countries of Eastern and Southern Africa.
The successful candidate will work under the leadership of the Senior Regional Advisor with the day to day supervision of the Senior Executive Assistant and the respective Cluster/Sector/Task Team Leaders (TTLs) who provide supervision and guidance to the ACS (Administrative and Client Support) staff. The selected candidate will provide administrative and client support to the Operational Staff. The job implies frequent interaction with other institutional units, staff in other locations (locally and internationally), Government officials, consultants and external organizations.
Roles & Responsibilities: -
The selected candidate will be assigned to support a set of sectors, as well as for tasks associated to the Unit’s overall work program for which ad-hoc support may be needed from time to time, the Program Assistant will be expected to:
• Extensively coordinate with other Bank group units and frequently liaise with team members regardless of location, and external counterparts.
• Provide primary assistance in the implementation of the unit's work program, including some specialized support in a specific area(s), e.g. database management, knowledge management and information technology, document portal, etc.
• Identify and resolve diverse issues/problems as they arise, which often require interpretation of existing procedures and processes and independently determine the appropriate application.
• Suggest ways to enhance work organization and effectiveness.
• Exercise quality enhancement function for emails, as well as project and other documents by ensuring adherence to departmental, VPU and institutional guidelines.
• Participate in developing project/product time lines, using appropriate software.
• Attend meetings, draft minutes and ensure timely clearance and distribution.
• Monitor task budget/trust funds for specific projects on behalf of the team.
• Undertake ad hoc inquiries in standard and non-standard databases, retrieves, manipulates and presents data.
• Participate in mission field work as required.
• Manage the schedule of the unit staff, particularly that of the Senior Regional Advisor, taking priorities into account.Set up meetings, and monitor changes, and communicate the information to appropriate staff, inside and outside the immediate work unit, including officials outside the Bank group.
• Assist in preparation and logistical planning for various events, e.g. conferences, workshops, training sessions, negotiations, missions, etc.
• Maintain current distribution lists, phone/address lists of project/product contacts, and distribute documents for the team.
• Maintain up-to-date work unit project and other files (both paper and electronic).
• Responsible for submitting travel requests, following up on approvals, and arranging bookings through designated office travel agent.
• Mentor less experienced staff.
• Undertake ad-hoc assignments and provide support to other staff in the unit as required.
Selection Criteria
Minimum Education/Experience: High school diploma or Diploma in Secretarial Studies or Diploma in Business Administration from a recognized institution with 5 years of experience, or equivalent combination of education and experience. Bachelor’s degree preferred.
Competencies
Required Competencies:
• Technology and systems knowledge Demonstrates advanced knowledge and experience working with Microsoft office applications (Excel, PowerPoint, Word, etc.). Has ability and willingness to maintain up-to-date knowledge and skills as technology.
• Project and task management Exhibits good organizational, problem-solving skills and ability to work competently with minimal supervision. Demonstrates attention to detail and quality. Has ability to manage multiple tasks and complete tasks within agreed schedule.
• Institutional policies, processes, and procedures Demonstrates knowledge of own department's programs and products, knows key players, understands own role. Displays understanding of WB Job Details policies and procedures relevant to the area of assigned responsibilities and is able to apply/implement them.
• Versatility and adaptability Demonstrates flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrates motivation to avail and adapt oneself to effecting change.
• Client Orientation Exhibits positive and professional client service attitude; is able to understand clients' needs and complete them professionally.
• Drive for Results Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication Has good knowledge of official unit's language(s). Able to write clearly, edit and proofread draft communications. Able learn and share knowledge/information across the unit.
• Business Judgment and Analytical Decision Making Able to manage information and support retention and disposition of information and records. Can search, report, and deliver basic information from various sources and independently respond to basic inquiries.
Deadline of this Job: 21 August 2022
JOB DETAILS: Head of Country (High Complexity), Transactional Products and Services (TPS)
Job Purpose:
• Build and maintain relationships with regulatory and industry stakeholders to adhere to and adapt license to operate standards in a local regulatory context with product requirements as needed for local licensing requirements.
• Customise the country TPS strategy to local aspirations/group aspirations/product aspirations and define plans to open new opportunities, generate new revenue streams, grow utilization of product and achieve optimal profitability across franchise.
• Manage the overall country revenue and headline earnings and return on equity across a broad TPS product mix making trade off decisions (including possible alco voting membership) to achieve set targets and TPS country contribution and profitability within the best interest of the franchise and region.
• Drive approach to solutioning in order to achieve client growth/retain and client centricity and consistency of client experience for multinational and sector clients with global complexity aligned to TPS / Client Coverage strategy across geographies.
• Oversee and guide the right solutioning capability and build relevant own product solutions across an efficient value chain within local context that relies on both local and hubbed solutioning delivery to ensure market relevance, modernisation and the reduction of duplication to enhance the client experience.
• Monitor trends and establish strategic partnerships with fintech's to identify and mobilise market specific technology enablers and digital solutions, within technical spend, to multinational clients which may be reusable across markets. Partner with centre to monitor and manage TPS technology enablers in country to provide a seamless and favourable global client experience across the value chain and retain /grow key client relationships.
• Take significant accountability and joint ownership of business, credit and operational risk related decisions across the value chain to drive favourable business orientation to achieve sustainable growth.
• Lead fast-moving/entrepreneurial teams to be more competitive and establish positioning in the marketplace/s including development, productivity and performance to team. Promote thought leadership and development of subject matter expertise within the team.
Skills & Experience
• 10+ years of thorough working knowledge of Transactional Banking environment with good exposure to Transactional products, client facing experience and the value chain.A demonstrated ability to understand and solution product structuring including interdependencies and synergies across product lines.Able to demonstrates a comprehensive understanding of Standard Bank Group (SBG) and TPS financials to steer complex cross-functional engagements across the bank in the best interests of the franchise.
• A proven track record in contributing and influencing key decisions on boards and committees (e.g. ALCO, credit, BS&R, new business and other committees of the bank)A strong understanding of the FinTech and digital disruption in the financial services environment.Experience in assessing and managing credit decisions.Maintain a network of key stakeholders to enable sales and servicing of clients.
• A Proven ability to lead teams across the multitude of products and focus areas.Detailed understanding of Local regulatory requirements.
Qualification
Degree in Account or Business-related degree
MBA in Finance or Strategic Management
Deadline of this Job: 15 August 2022
JOB DETAILS: Branch Operations Manager - Meru Branch
PURPOSE:
The position is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures
PRIMARY RESPONSIBILITIES:
• Reviewing daily, weekly and monthly operations reports to ensure exceptions are acted upon or escalated within acceptable time frames;
• Approving new accounts in line with KYC procedures;
• Ensuring correct and accurate completion of all customer instructions and approving them for processing at central operations;
• Ensuring adherence to Bank cash, customer service and Back office procedures and regulations for all transactions to reduce or eliminate incidents of fraud and forgery;
• Enforcing operational controls in the branch as per policy manuals by ensuring all set procedures and controls are followed at all times;
• Managing operational risk and ensuring compliance with controls;
• Implementing audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction;
• Reviewing and/or monitoring transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified;
• Proactively monitoring savings accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines;
• Reviewing commission/fee income accounts to prevent income leakage;
• Ensuring debit or reversals passed to the income accounts is duly approved by the approving authority;
• Reviewing Inter Branch transactions report and ensuring that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly;
• Reviewing suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames;
• Ensuring that all the Branch stamps and keys are duly recorded in a register, with details and acknowledgements of the current holders and that the stamps are strictly safeguarded;
• Ensuring the timely opening of the Branch and ensuring that the Branch is functional before the start of business;
• Ensuring the availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met;
• Ensuring that front office positions are adequately staffed for proper management of customer enquiries and complaints;
• Supervising and directing both Front office and Back office operations to ensure quick turnaround time on service delivery;
• Managing efficient, timely and accurate processing of customer enquiries and complaints;
• Supervising daily Branch operations through the efficient allocation and utilization of manpower, equipment and resources;
• Reviewing Branch operations continuously and ensuring that there is a constant improvement in any areas of weaknesses;
• Cross selling the Bank’s products and services;
• Coaching, mentoring and engaging in staff development;
• Managing staff performance in terms of Smart objectives and appraisals;
• Communicating and interacting with Operational staff to ensure they understand responsibility by optimizing task performance while maintaining a high level of morale;
• Managing staff conflicts in the Branch;
• Scheduling monthly Branch meetings held and forwarding minutes to HR;
• Ensuring the general maintenance of equipment and furniture at Branch level;
• Monthly reviewing of all branch cost GL accounts, staff costs, printing and stationery, telephone expenses, postage and other office expenses;
• Ensuring the general security in the branch and liaising with the Group Security Officer as and when necessary;
• Ensuring proper filing and safe storage of Branch documents; and
• Ensuring timely planning, coordination and implementation of Branch projects.
PERSON SPECIFICATIONS
Academic Qualifications
Bachelor’s degree in a Business-related field from a recognized institution.
Professional Qualifications
CPA (K), ACCA or its equivalent; and
Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
Experience
At least 3 years relevant experience.
Generic Competencies
Ability to write letters, reports and/or perform routine calculations with the competence to explain these verbally; and
Ability to communicate well with others both inside and outside the company.
Skills and Attributes
Excellent communication and interpersonal skills;
Excellent problem solving and decision-making skills; and
Excellent change management and people management skills
Deadline of this Job: 22 August 2022
JOB DETAILS: General Manager - Corporate Operations
Purpose
• Provide oversight / Overall supervision and monitoring of the processes in the Treasury Operations department, Trade Operations, Corporate payments, and Custody to ensure that
• All transactions are handled promptly and efficiently and in compliance with the bank’s procedures and controls and applicable laws and regulations set by CBK, KBA, KRA and other regulatory bodies
• Adherence to risk management framework
• Effective management and development of staff
Main Accountabilities and Approximate time split
Accountability: Operational efficiency (45%)
• Process and procedures management for corporate operations departments
• Review and timely submission of statutory reports
• Ensure AML/ Due diligence requirements and KYC for local and international counterparties, correspondent banks & other treasury service providers - Group
• Financial institutions liaison- local banks & International Banks (Kenya, Uganda, Tanzania, Rwanda)
• Liaise with / Engage service providers – for provision of services/systems – Group
• Update/ Coordination of the BCP for the departments
• Follow up long outstanding entries or items at risk with a view to escalate
• Follow up with the relevant units for completion of the CBK KEPSS questionnaires and schedules
• Follow up on the funding of nostro accounts
• System user management and approval
• Assist with Cash messages and queries on charges by CBK
• Follow up with CBK on KEPSS issues arising
• Review and sign accounting entries processed by the department
Accountability 2 Customer Experience - Time split (10%)
• Monitoring issues arising daily and follow up
• Monitor errors/ reversals
• Monitor unresolved customer queries for resolution
• Educating customers in respect of products and services offered by the Trade Operations, Corporate payments, and Custody as and when required.
• Educating staff in respect of products and services offered by Corporate Operations,
• Taking ownership of complex, unresolved queries for resolution.
Accountability 3 Financial Time split (20%
• Ensure all transactions are processed within the SLA and TAT
• Monitor through the review of reconciliations and exception reports that deals are done within approved limits and guidelines and settled as per dealing agreement with both local and foreign counterparties
• Follow up and ensure approvals are received for any excesses over the limit
• Monitor incidences of late settlement / incorrect settlement for counterparty deals and address/ escalate issues arising/noted
• Monitor through review of reports adherence to set risk management guidelines as per laid down approvals, Net open currency exposure (position) limits, trend on rates quoted and escalate issues arising/noted
• Follow up and ensure approvals are received for any deviations from set risk management guidelines
• Monitor deviations and discretions from the approved guidelines and investment policies for example, on dealer trading limits, counterparty limits, trading portfolios and escalate issues arising/noted
• Follow up and ensure approvals are received deviations and discretions from the approved guidelines and investment policies
• Monitor that the local regulations relating to treasury activities and financial reporting requirements are complied with
• Monitor the correspondent / Nostro accounts balances
• Monitor/ review the reconciliations and follow up on any issues arising
• Monitor correspondent bank account charges and liaise with the correspondent bank on any issues arising/ negotiation on the tariff
• Engage service providers on any issues arising
• Strict adherence to laid down policies and procedures for the bank, and other regulatory bodies
• Active participation in the testing of new products/ system enhancements
• Recommend changes to established policy when considered necessary to influence the shaping of improvements to business performance
• Identify opportunities for improvements in effectiveness and efficiency in the workplace, customer relations, and risk/ loss management.
Accountability 4 Audit, Compliance & Risk Management Time Split (15%)
• Strict adherence to all bank procedures, controls and policies
• Compliance with P & Ps
• Implementation of agreed audit recommendations relating to Corporate operations/ middle office
• Communicate to relevant staff any changes in the industry affecting Corporate Operations policies and procedures to avoid violation
• Updating the treasury departments BCP document
Accountability 5- People Management Time Split (10%)
• Ensure that the performance and productivity
• Oversee staff development through coaching and on the job training
• Management of staff work performance and providing regular feedback to staff in this respect
• Hold regular meetings to update staff
TECHNICAL SKILLS & COMPETIENCIES
Competencies:
• Excellent numeric skills and meticulous attention to detail
• Excellent communication and interpersonal skills
• Keen/ Attentive to detail
• Strong analytical and Judgement skills
• Listening and questioning skills
• Integrity
• Goal oriented/ results focused
• Ability to work under pressure
• Team player
KNOWLEDGE AND EXPERTISE
• Excellent knowledge of/ experience in Corporate operations
• Experience in other bank operations is desirable
• Knowledge of the AML/ KYC requirements for Banks
• Knowledge of Swift and various message types
• Knowledge of MSOffice suite especially MS excel, Word and PowerPoint
• Understanding of operational risk (fraud, credit risk and errors)
• Knowledge of CBK and Other Regulatory Bodies requirements/regulations