vacancies at Old Mutual
Deadline of these Jobs: 23 December 2022
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers

MANAGER, DIGITAL AND ALTERNATIVE CHANNELS

Job Description
Pioneering and executing the design of digital solutions to help employees create unique work experiences anytime, anywhere and through different channels. Work closely with and influence the Oracle, Solution Delivery and Digital teams to help fast track the testing of new ideas (i.e. Minimum Viable Product) and implementation of solutions.
Pioneering and executing digital or system solutions to help employees create unique experiences anytime, anywhere and through different channels
• Design and deliver intuitive solutions that drive employee engagement and / or improve the employee experience.
• Design and deliver projects in quick bursts to enhance existing system functionality or introduce new solutions to the business.
• Work closely with business and employees to identify, analyse and review business processes to understand where opportunities exist to improve the employee experience.
• Stay current on industry practices and trends and contribute to continuous improvement through the introduction of new technology and / or enhancement of existing system functionality.
• Identify and build strong relationships with critical partners to enhance delivery of solutions.
• Prepare the business case and provide expert advice on the best design of the proposed solution/s.
• Lead the development and implementation of new systems or functionality with internal or third party implementation partners to ensure that solutions deliver on business expectations.
• Manage and participate in quality assurance and user acceptance testing.
• Work with business partners to investigate production incidents and log change requests to implement suitable fixes.
• Provide advice in the support and maintenance of the system/s (e.g. incident resolution, call profiling, backlog reduction, risk mitigation, quality control and assurance, software development etc.).
• Create monthly reports to track progress of solutions against identified benefits.
• Represent department and / or project on appropriate committees.

Skills
Education
Bachelor of Computer Science (BCoSc): Computer and Information Science

Channels Analyst

Job Description
Reporting to the Manager Digital and Alternative Channels, the job holder will be responsible for, implementing, maintaining and managing technical support of the Bank’s Digital Channels.
Provide customers, partners and end users with technical support by resolving all Digital Channels related issues, if necessary, will travel to other towns for on-site support
Manage customer complaints and /or new requirement processes regarding Digital Channels systems
Prepare service and technical analysis reports for Digital Channels systems.
Be the technical lead in the implementation of Digital Channels projects / initiatives.
Conduct Digital Channels technical training when necessary.
Vendor SLA management including quality of Service reviews
Enforce compliance to regulatory guidelines and payment standards set by Card Associations (i.e. Visa, MasterCard, SWIFT and the regulator) and other partners such as Interswitch.
Provide technical support to empower customer facing teams to undertake effective training on all Digital Channels Systems.
Perform prompt Digital Channels system upgrades and application of system patches from time to time
Develop, maintain and enforce procedures for controlling and keeping track of system updates and alterations for all Digital Channels systems.
Asset Management for Digital Channels systems.
Support and deliver 24X7X365 Digital Channels Availability
Implement Digital Channels Systems change management processes
To play an active role in the development and improvement of service delivery
To comply with, and actively support implementation of IT policies and procedures, and in particular those relating to the delivery of IT services, information security and risk management.
To actively engage in personal development and to pursue appropriate qualifications/training as agreed
To be available for any out-of-hours activities as required from time to time
Participate in at least two ITDRP tests
Closure of identified Digital Channels system risks or audit findings
Performs User access management and Quarterly / ad-hoc user Access review exercises

Skills
Education
Bachelor of Information Technology (BIT): Information Technology (Required)